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Topic # 159841 14-Dec-2014 18:56
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Would anyone be able to help me configure my ASUS DSL-N66U to work on Orcon Genius VDSL?

I have already sent them an email asking for the settings but I would like to know if anyone here has had luck in settings up their modem.

My modem has preset settings for Snap VDSL, Telecom VDSL and Vodafone but no Orcon.





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  Reply # 1197371 14-Dec-2014 19:18
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Settings are exactly the same. You just need the correct PPPoE username and password. I'm not sure if Orcon will provide these since they don't support 3rd party firmware. If not you'll have to extract this from your Genius.

You may also encounter VoIP issues or not get VoIP working at all depending on your technical knowledge.



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  Reply # 1197380 14-Dec-2014 19:34
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On Genius we only support the device we supply so no other modems have our settings and we don't provide the settings for use in 3rd party devices.




Regards FireEngine


 
 
 
 




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  Reply # 1197401 14-Dec-2014 20:32
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Well that sucks, might have to look at moving to someone else then. I don't want to be forced to use something I don't want.




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  Reply # 1197405 14-Dec-2014 20:45
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What's wrong with the Genius?

The reality is we're not in a world were fully managed CPE are the norm. It might take some getting used to, but it's the way forward and is now how many ISPs operate both here, and elsewhere in the world.









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  Reply # 1197406 14-Dec-2014 20:48
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sbiddle: What's wrong with the Genius?




I need to setup QOS so that if someone is downloading on my line I won't be affected playing online, the Genius is very confusing and seems somewhat limited in managing this, the modem I have is much more easy to setup and manage the bandwidth.


sbiddle: The reality is we're not in a world were fully managed CPE are the norm. It might take some getting used to, but it's the way forward and is now how many ISPs operate both here, and elsewhere in the world.


It's really frustrating as I come from South Africa and you can use any modem you want to with all settings provided, but here it's somewhat backward where you have to use this to get this, you are not free to use what you want to. :(




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  Reply # 1197412 14-Dec-2014 20:51
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lNomNoml:
sbiddle: What's wrong with the Genius?




I need to setup QOS so that if someone is downloading on my line I won't be affected playing online, the Genius is very confusing and seems somewhat limited in managing this, the modem I have is much more easy to setup and manage the bandwidth.


You have no real ability to control downstream QoS in a router, it can't control the order packets are send to it in. You can real only limit and queue locally, which doesn't really work in the way you probably think it does. You can really only control upstream QoS from a router as you have full control over the order packets are transmitted.

Unless you've got some serious torrenting going on there is also pretty much no chance on a VDSL2 connection that you're going to be able to saturate your downstream in a way that will have any impact on your gaming.







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  Reply # 1197413 14-Dec-2014 20:55
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sbiddle:
lNomNoml:
sbiddle: What's wrong with the Genius?




I need to setup QOS so that if someone is downloading on my line I won't be affected playing online, the Genius is very confusing and seems somewhat limited in managing this, the modem I have is much more easy to setup and manage the bandwidth.


You have no real ability to control downstream QoS in a router, it can't control the order packets are send to it in. You can real only limit and queue locally, which doesn't really work in the way you probably think it does. You can really only control upstream QoS from a router as you have full control over the order packets are transmitted.

Unless you've got some serious torrenting going on there is also pretty much no chance on a VDSL2 connection that you're going to be able to saturate your downstream in a way that will have any impact on your gaming.






If I watch a full HD Youtube video it is felt by other people on the line playing online. It's irritating and I am trying to find a way that they don't interfere with each other.

What I will have to do is limit the bandwidth my PC uses with netlimiter or something, I was hoping Qos would solve the issue.




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  Reply # 1197414 14-Dec-2014 20:56
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lNomNoml:
It's really frustrating as I come from South Africa and you can use any modem you want to with all settings provided, but here it's somewhat backward where you have to use this to get this, you are not free to use what you want to. :(


You may think it's backwards. The vast majority of people in the ISP world think it's the best thing ever.

An ISP being able to fully remotely provision a device using TR-069 and be able to fully support a device along with being able to access information from the device that can help with fault finding and diagnostics is a massive leap forward. It eliminates the massive support issues dealing with multiple devices and customers who insist on getting support for devices that an ISP has no knowledge of.







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  Reply # 1197415 14-Dec-2014 20:57
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lNomNoml:
If I watch a full HD Youtube video it is felt by other people on the line playing online. It's irritating and I am trying to find a way that they don't interfere with each other.


Are you connected via WiFI?



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  Reply # 1197416 14-Dec-2014 21:01
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lNomNoml: Well that sucks, might have to look at moving to someone else then. I don't want to be forced to use something I don't want.


You aren't forced to use it, there are sticky posts in this forum explaining how to extract the details from your Genius, we simply don't assist with any configuration of any 3rd party device.

We can detect whether the Genius is in use but if you are able to get the service working using your device fine, just be prepared to put the Genius back into service for troubleshooting and no responsibility is taken by Orcon if your device doesn't work, doesn't support any feature or has any problem whatsoever, if the Genius works then all is good.




Regards FireEngine




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  Reply # 1197417 14-Dec-2014 21:01
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sbiddle:
lNomNoml:
If I watch a full HD Youtube video it is felt by other people on the line playing online. It's irritating and I am trying to find a way that they don't interfere with each other.


Are you connected via WiFI?




No my PC is connected directly to the Genius modem, there is a Netgear access point connected to the Genius modem (with CAT 6) that has a xbox 360 connected to it with CAT 6, game is battlefield 4 being played on the xbox 360.


FireEngine:
lNomNoml: Well that sucks, might have to look at moving to someone else then. I don't want to be forced to use something I don't want.


You aren't forced to use it, there are sticky posts in this forum explaining how to extract the details from your Genius, we simply don't assist with any configuration of any 3rd party device.

We can detect whether the Genius is in use but if you are able to get the service working using your device fine, just be prepared to put the Genius back into service for troubleshooting and no responsibility is taken by Orcon if your device doesn't work, doesn't support any feature or has any problem whatsoever, if the Genius works then all is good.


What I want to do is have my modem connected to the internet, and then have the Genius modem connected to my modem to handle VOIP, as my modem doesn't have this. I want my whole network to run off my modem.

Is this possible? I have little to no knowledge on VOIP.

I have already extracted the passwords from the Genius, I take it I can just use the Snap, Vodafone or Telecom VDSL profiles that are already on the modem as you use the same settings they do for VDSL? or will it not work?

I would just be more happy to use my modem as it was expensive and I know how to configure it the way I like it.




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  Reply # 1197435 14-Dec-2014 21:10
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lNomNoml: I need to setup QOS so that if someone is downloading on my line I won't be affected playing online


Check the downloaders aren't seeding, maxing out your upstream is the fastest way to limit the downstream performance.

Then ask them to manually limit their download on their download manager, if that improves matters then you will know.

As above, QoS you are referring to would need setting up at our core and no we don't do that.

Did your SA ISP run voice over VOIP? If not then there are a bunch more settings involved than just username and password to get the voice service running, supporting "any" device just isn't practical.




Regards FireEngine




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  Reply # 1197436 14-Dec-2014 21:16
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FireEngine:
lNomNoml: I need to setup QOS so that if someone is downloading on my line I won't be affected playing online


Check the downloaders aren't seeding, maxing out your upstream is the fastest way to limit the downstream performance.

Then ask them to manually limit their download on their download manager, if that improves matters then you will know.

As above, QoS you are referring to would need setting up at our core and no we don't do that.

Did your SA ISP run voice over VOIP? If not then there are a bunch more settings involved than just username and password to get the voice service running, supporting "any" device just isn't practical.


It isn't torrenting that is affecting the gaming, it's simply me watching youtube videos, I watch a lot and I always have to make sure other people arn't playing as they get affected greatly, very noticeable lag.

I want to try and just see what happens if I move back to my modem as it didn't happen when I was using it, it's only recently started since I moved to orcon from vodafone and got the genius modem. I have never has VOIP since moving to orcon so I wouldn't know sorry.

Would I be able to connect the genius modem to my modem to run VOIP, or won't it work since it's running through another modem?




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  Reply # 1197437 14-Dec-2014 21:16
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lNomNoml: I have already extracted the passwords from the Genius, I take it I can just use the Snap, Vodafone or Telecom VDSL profiles that are already on the modem as you use the same settings they do for VDSL? or will it not work?


No idea. Thats why we don't get into that discussion, I'm not familiar with your device or what settings are involved in those profiles so I simply can't say.

If you are familiar enough with your device then I can't see much difficulty with you getting it going, there is usually advice on here for connecting the Genius via another modem to provide voip but again Orcon can't provide assistance for such a setup, either to get it going or to support it.

But ask and I expect you will find help here form others who have done it.

Be aware that if you keep resetting the connection with modem changes and reboots then you may upset the DLM line management put there on all NZ VDSL connections provided by Chorus to get the best balance of stability and speed...




Regards FireEngine




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  Reply # 1197441 14-Dec-2014 21:20
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FireEngine:
lNomNoml: I have already extracted the passwords from the Genius, I take it I can just use the Snap, Vodafone or Telecom VDSL profiles that are already on the modem as you use the same settings they do for VDSL? or will it not work?


Be aware that if you keep resetting the connection with modem changes and reboots then you may upset the DLM line management put there on all NZ VDSL connections provided by Chorus to get the best balance of stability and speed...


I did not know what DLM is, so I looked it up. Is there a point where it will stabilize so that I can make a change, or does it never stabilize?

I guess I will just leave things the way they are and limit my PC with a program.

Thanks for everyone's help.




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