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Topic # 159895 16-Dec-2014 16:17
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I'm hoping someone can help me on here, as I'm struggling to make progress with the Orcon help desk.

I'm in a new connection which has been working well for two weeks. Then on Friday it stopped working, with a red light on the Optical indicator on the Fibre box. Chorus sent out a technician on Sunday (pleasant surprise) and after seven hours, got the light to green and the Internet back on.

That lasted less than half a day, and now I have a green light still, but no internet. Spoken to a couple of people today, and reset the router, and it appears they can't connect to it remotely (or some other process I don't understand).

Is there anything else I can do to speed the resolution up? I rely on this service, so being out for coming up to five days less than ideal.

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  Reply # 1198492 16-Dec-2014 16:28
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Sorry to hear you're having these problems.

Did you get a ticket number from our helpdesk?  Could you PM me with your username, and/or ticket # if you have it?  Thanks.

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  Reply # 1198493 16-Dec-2014 16:35
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PM sent, thanks.

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