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6 posts

Wannabe Geek

Topic # 160127 24-Dec-2014 19:43
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Why must i enter a new contract for simply moving from a 30/10 ufb plan with phone to a 100/20 plan with no phone? (same price as far as i can tell) i have already been with orcon for over a year, how much could it possibly cost to provision that i must stay at least another 12 months? Seriously considering moving isp's. Can anyone from orcon help me switch plans or does policy override common sense?  

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  Reply # 1203486 24-Dec-2014 23:40
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Hi BronzeBlood,

I'm not from Orcon, but generally speaking here's some info that might help.

* waiving an exit fee for a current contract still valid by providing a new contract (renewal to cover the exit fee) if applicable.

Sure you may have been there 12 months in your books, but you need to ask before changing plans, "Am I on a contract currently", if so "When does it end and what are the conditions of it"


* The plan you want is a 'promotional limited offer', i.e. first 6 months with this new contract reduces the price from say $119 to $100.

If this was applicable I'm not quite sure (the Rep on the phone maybe new or from sales and not accounts trained to handle contracts being ended).
Infomercials are bad for this, if you call right now you get a 2nd one free or blah blah blah.

Hope you get a good outcome (plan), but not sure about timings since it's Xmas.

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Ultimate Geek
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  Reply # 1203489 24-Dec-2014 23:46
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I think you'll find that if you're in contract and want a plan change then you'll need to re-sign. Whereas if you're out of contract and want a plan change its not a big deal.

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon


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Uber Geek
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  Reply # 1203895 26-Dec-2014 09:46
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In order to get the great prices we give you in is necessary to be able to forward-forecast network load etc, having contracts assists with that and hence is built in to the Orcon product pricing.

Regards FireEngine

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Ultimate Geek
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  Reply # 1203898 26-Dec-2014 09:54
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"Five exclamation marks, the sure sign of an insane mind."
    ~ Terry Pratchett

Disclaimer - I stopped counting after 5 :)

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