Higher ping, normal speed.

Forums › Orcon and iServe › Higher ping, normal speed.

MJF1

6 posts

Wannabe Geek

Topic # 160333 2-Jan-2015 22:27

Hi,

So I'm having an issue where about a week ago my speed completely dropped out for a day or two and then recovered.

Since then my ping has been sitting at about 60-70 to Auckland when it would normally be about 25. Same goes for Australia (Sydney) showing a ping of around 90 when it would normally be at about 60. I haven't experienced any latency spikes while playing games either, my ping is just......higher.

I have contacted Orcon via email and have provided ping and trace route tests, they now want me to do an isolation test over the phone with them. *sigh*

So, does anyone have an idea why my speed would be back to normal and not my ping?

Thanks.

PeterReader

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Reply # 1207341 2-Jan-2015 22:27

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Jase2985

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Reply # 1207358 2-Jan-2015 22:34

have you done the isolation test?

MJF1

6 posts

Wannabe Geek

Reply # 1207360 2-Jan-2015 22:37

Jase2985: have you done the isolation test?

Not yet

hio77

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Reply # 1207363 2-Jan-2015 22:45

What sort of connection is this?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

MJF1

6 posts

Wannabe Geek

Reply # 1207367 2-Jan-2015 22:48

hio77: What sort of connection is this?

We're on ADSL.

Jase2985

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Reply # 1207368 2-Jan-2015 22:49

One person supports this post

MJF1:
Jase2985: have you done the isolation test?

Not yet

why not? its what orcon what you to do to further the fault finding

also go through what Peter reader has asked in the post after your first one

hio77

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Reply # 1207370 2-Jan-2015 22:50

Do the isolation test.

Ild also ask if your dsl profile was possibly changed to a higher interleaving value to help with stability.

hard to comment on much else without the details peterreader asks for.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

MJF1

6 posts

Wannabe Geek

Reply # 1207964 4-Jan-2015 10:22

I cant seem to figure out how to edit my original post, therefore ill add my details here as per PeterReaders instructions.

We're on an ADSL connection, in an urban area.

I believe we're on a ULL connection to an exchange, im not 100% sure.

and here are the stats of todays isolation test.

Router: Netgear DGN2200v3

Extension cable + Filter:

ADSL Link Downstream Upstream

Sync Rate 6959 Mbps 980 Mbps
Line Attenuation 34.0 dB 21.3 dB
Noise Margin 9.4 dB 9.0 dB

With Filter:

ADSL Link Downstream Upstream

Sync Rate 6996 Mbps 980 Mbps
Line Attenuation 33.5 dB 21.2 dB
Noise Margin 9.4 dB 8.9 dB

Without Filter:

ADSL Link Downstream Upstream

Sync Rate 7150 Mbps 968 Mbps
Line Attenuation 34.0 db 21.4 dB
Noise Margin 9.4 dB 8.9 dB

Thanks.

RunningMan

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Reply # 1207969 4-Jan-2015 11:05

MJF1: I haven't experienced any latency spikes while playing games either, my ping is just......higher.

Using Ping is a way of measuring latency to a given point, so either your latency has increased, or it hasn't.

MJF1:
I have contacted Orcon via email and have provided ping and trace route tests, they now want me to do an isolation test over the phone with them. *sigh*

Well, you have contacted them for help, so it's not unreasonable for them to ask you to do some basic fault finding to establish if the issue is at their end or your end. How about you post those traceroutes - they'll probably be the most helpful in pinpointing the issue. A couple to Orcon's core network, and a couple further afield should help.

MJF1

6 posts

Wannabe Geek

Reply # 1207977 4-Jan-2015 11:50

Here's some stuff.

Tracing route to orcon.net.nz [60.234.0.37]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 65 ms 67 ms 90 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 64 ms 63 ms 64 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 64 ms 64 ms 64 ms 121.98.9.137
5 64 ms 64 ms 64 ms 60.234.0.37

Trace complete.

Tracing route to syd.valve.net [103.10.125.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 64 ms 64 ms 64 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 63 ms 64 ms 64 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 65 ms 64 ms 64 ms 121.98.9.137
5 65 ms 64 ms 63 ms ae1-0.cre2.nct.odyssey.net.nz [121.99.12.3]
6 88 ms 87 ms 87 ms p17746.syd.equinix.com [202.167.228.93]
7 87 ms 87 ms 87 ms syd.valve.net [103.10.125.1]

Trace complete.

Tracing route to trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 64 ms 63 ms 66 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 64 ms 64 ms 77 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 64 ms 63 ms 72 ms 121.98.9.161
5 65 ms 64 ms 66 ms trademe.ape.nzix.net [192.203.154.55]
6 64 ms 64 ms 64 ms 203.57.145.132
7 63 ms 64 ms 64 ms www.trademe.co.nz [202.162.73.2]

Trace complete.

Tracing route to google.com [119.224.142.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 64 ms 64 ms 64 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 64 ms 63 ms 62 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 64 ms 63 ms 63 ms 121.98.9.161
5 64 ms 65 ms 64 ms callplus1.ape.nzix.net [192.203.154.46]
6 64 ms 64 ms 64 ms 119-224-142-2.ggc1.callplus.net.nz [119.224.142.2]
7 64 ms 64 ms 64 ms 119-224-142-38.ggc1.callplus.net.nz [119.224.142.38]

Trace complete.

Tracing route to netflix.com [208.111.34.188]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 91 ms 80 ms 65 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 63 ms 64 ms 63 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 90 ms 64 ms 64 ms 121.98.9.137
5 64 ms 67 ms 64 ms ae1-0.cre2.nct.odyssey.net.nz [121.99.12.3]
6 65 ms 64 ms 64 ms ten-1-3-0.bdr01.alb01.akl.VOCUS.net.nz [175.45.93.37]
7 200 ms 201 ms 201 ms ten-0-7-0-1.cor01.akl05.akl.VOCUS.net.nz [114.31.202.121]
8 200 ms 201 ms 201 ms ten-0-3-0-1.cor01.sjc01.ca.VOCUS.net [114.31.199.31]
9 198 ms 198 ms 198 ms bundle-102.cor01.lax01.ca.VOCUS.net [114.31.199.62]
10 201 ms 201 ms 202 ms bundle-101.bdr01.lax01.ca.VOCUS.net [114.31.199.61]
11 209 ms 208 ms 209 ms any2ix.coresite.com [206.72.210.25]
12 206 ms 206 ms 205 ms static-host-16.amazon.com [208.111.34.188]

Trace complete.

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.0.1
2 81 ms 64 ms 65 ms llu.bng1.tvc.orcon.net.nz [60.234.8.4]
3 64 ms 63 ms 63 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 64 ms 64 ms 64 ms 121.98.9.137
5 64 ms 64 ms 64 ms ae1-0.cre2.nct.odyssey.net.nz [121.99.12.3]
6 65 ms 64 ms 64 ms ten-1-3-0.bdr01.alb01.akl.VOCUS.net.nz [175.45.93.37]
7 190 ms 189 ms 191 ms ten-0-7-0-1.cor01.akl05.akl.VOCUS.net.nz [114.31.202.121]
8 190 ms 190 ms 190 ms ten-0-1-0-7.cor01.sjc01.ca.VOCUS.net [114.31.199.83]
9 189 ms 189 ms 191 ms bundle-100.cor02.sjc01.ca.VOCUS.net [114.31.199.59]
10 191 ms 190 ms 190 ms bundle-100.bdr03.sjc01.ca.VOCUS.net [114.31.199.123]
11 190 ms 189 ms 198 ms 10ge8-2.core1.sjc1.he.net [64.71.184.45]
12 197 ms 199 ms 199 ms 10ge2-1.core1.sjc2.he.net [72.52.92.118]
13 260 ms 264 ms 259 ms 10ge9-1.core1.nyc4.he.net [184.105.213.174]
14 325 ms 326 ms 336 ms 100ge7-2.core1.lon2.he.net [72.52.92.165]
15 * * * Request timed out.
16 * * * Request timed out.
17 327 ms 327 ms 327 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
18 327 ms 327 ms 328 ms 132.185.255.165
19 327 ms 327 ms 326 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.

Thanks.

RunningMan

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Reply # 1207979 4-Jan-2015 12:07

One person supports this post

Your approx 9dB noise margin indicates you are on Orcon's ULL gear, but the 34dB attenuation means a reasonably long line (physically). Not so common any more, but when the cabintisation project was in full swing, you could get an issue called midspan injection - do you know if a new Chorus cabinet has been installed recently (about the time when everything dropped for a day or 2)?

The 64ms min latency to the first hop seems pretty high for ADSL though - does your modem DSL stats page report FEC or other errors?

MJF1

6 posts

Wannabe Geek

Reply # 1207982 4-Jan-2015 12:28

RunningMan: Your approx 9dB noise margin indicates you are on Orcon's ULL gear, but the 34dB attenuation means a reasonably long line (physically). Not so common any more, but when the cabintisation project was in full swing, you could get an issue called midspan injection - do you know if a new Chorus cabinet has been installed recently (about the time when everything dropped for a day or 2)?

The 64ms min latency to the first hop seems pretty high for ADSL though - does your modem DSL stats page report FEC or other errors?

No clue if there's been a cabinet installed recently, as for the router, I can see no errors being reported.

I have just received an email from Orcon stating they cant see anything wrong with the speed or latency for my connection.

So, the speed I'm getting at the moment is the same as before my connection dropped out, but the ping is higher, for no apparent reason. I guess I'm left with living with it and waiting to see if it recovers by itself.

michaelmurfy

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Reply # 1207989 4-Jan-2015 12:56

Flick me a private message with your address and I can check if there is a cabinet in the way.

Edit: You shouldn't have an issue with midspan injection as your area is connected straight to the exchange (STK - on the main road). The sync speed is pretty low for your distance (around 1km) so could benefit from getting a master filter installed.

Michael Murphy | https://murfy.nz
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