Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


349 posts

Ultimate Geek
+1 received by user: 26


Topic # 161703 16-Jan-2015 16:26
Send private message

Orcon CS told me the modem I can use has to be the Genius modem as the connection is locked to the Mac address. Is this true?

Or can I use a third party modem with the logon and password extracts from the Genius config file?

I realise the Orcon VoIP line would not work.


Filter this topic showing only the reply marked as answer Create new topic
3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1216192 16-Jan-2015 16:34
Send private message

Not quite sure where the "connection is locked to the MAC address" myth has surfaced from but I hear it a lot.  I expect it is because we preconfigure shipped modems by MAC address in our automated configuration systems so that when you plug them in they "just work".

On some connection types you will need the authentication details to BYO modem, but in most cases (LLU or UFB) you don't need them as the auth is port-based.

Also worth noting we won't provide any technical support if you're using a BYO modem.  So keep your Genius handy in case you run into problems.

HTH.



349 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1216194 16-Jan-2015 16:38
Send private message

Thanks for the quick reply. I have a Genius modem today that stopped authenticating all of a sudden. I have been left without a connection waiting on second level support so wanted to see if I could use my own modem while I wait.

3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1216196 16-Jan-2015 16:40
Send private message

Worth trying for sure.  If you PM me your username I can give you the deets you need.



349 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1217675 19-Jan-2015 15:51
Send private message

Orcon reset my DSL password back to the correct value in their server over the weekend and I am back online.

Having got that sorted I tried a third party modem with my login and password and confirmed it works fine for the internet connection. Obviously the Genius VoIP does not work and Orcon will not support the modem but it is reasurring to know in an emergency you can use a backup modem to keep you going. The VoIP is not really an issue as I have Genius Go working on my mobile.



349 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1217679 19-Jan-2015 16:00
Send private message

Anyone know if you can put a 2 degrees USB stick in the Genius to provide redundant connection or is it not that simple?

3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1217680 19-Jan-2015 16:03
Send private message

andynz: Anyone know if you can put a 2 degrees USB stick in the Genius to provide redundant connection or is it not that simple? 


Sadly it doesn't work :( we have tried.



349 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1217681 19-Jan-2015 16:05
Send private message

Does it work with any NZ USB mobile network?

3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1217682 19-Jan-2015 16:05
Send private message

andynz: Does it work with any NZ USB mobile network?


Not as far as we could tell, we tried a few

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.