Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1490 posts

Uber Geek
+1 received by user: 189

Trusted

Topic # 162102 29-Jan-2015 09:45
Send private message

Just wondering if I can get some help from one of the Orcon folk?

Yesterday I rung up to change my UFB plan from VOIP enabled to naked.

The lady I spoke to at the call centre changed the plan and said it would be actioned in 4 to 10 working days. The phone line was actually terminated last night as our number now says "not in service" - anyway that's not a big deal, just annoying.

The lady at the call centre said I would be sent a new white modem but on "My Orcon" it still shows my old Black Genius (Full) hardware.

So what I need checked is whether the hardware will indeed be switched over, when I could expect to see the new modem and how do I send the old one back.

Thanks



Create new topic
1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1224571 29-Jan-2015 09:57
Send private message

If a new modem is shipped then it normally comes out in 1-2 days from order being placed. It should arrive with a courier return bag for the old one.




Regards FireEngine




1490 posts

Uber Geek
+1 received by user: 189

Trusted

  Reply # 1224576 29-Jan-2015 10:05
Send private message

FireEngine: If a new modem is shipped then it normally comes out in 1-2 days from order being placed. It should arrive with a courier return bag for the old one.


Thanks. Im sure its all a well oiled machine so I'll keep an eye out for the modem. Just thought it was strange that My Orcon was showing the new plan but the old hardware.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.