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1534 posts

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# 162102 29-Jan-2015 09:45
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Just wondering if I can get some help from one of the Orcon folk?

Yesterday I rung up to change my UFB plan from VOIP enabled to naked.

The lady I spoke to at the call centre changed the plan and said it would be actioned in 4 to 10 working days. The phone line was actually terminated last night as our number now says "not in service" - anyway that's not a big deal, just annoying.

The lady at the call centre said I would be sent a new white modem but on "My Orcon" it still shows my old Black Genius (Full) hardware.

So what I need checked is whether the hardware will indeed be switched over, when I could expect to see the new modem and how do I send the old one back.

Thanks



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1217 posts

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  # 1224571 29-Jan-2015 09:57
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If a new modem is shipped then it normally comes out in 1-2 days from order being placed. It should arrive with a courier return bag for the old one.




Regards FireEngine




1534 posts

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  # 1224576 29-Jan-2015 10:05
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FireEngine: If a new modem is shipped then it normally comes out in 1-2 days from order being placed. It should arrive with a courier return bag for the old one.


Thanks. Im sure its all a well oiled machine so I'll keep an eye out for the modem. Just thought it was strange that My Orcon was showing the new plan but the old hardware.

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