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5 posts

Wannabe Geek


Topic # 165514 12-Feb-2015 09:11
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Hi Everyone! I've found this forum online while desperately trying to find a solution for my troubles :(


After 20 days of waiting to be set up a connection with Orcon, I finally got the text that I am already connected! Woo!

But, as it turns out I still can't connect. I've talked to maybe 10 CS representatives in Manila who told me to do different things, from factory resetting (which I already did before I called them), editing the username & password in modem interface,  with some CS telling me to put my orcon password, and some telling me it doesn't matter what password I put, and another one telling me I don't have to set it up because it's pre-configured! 

My DSL light is on and solid however the Internet light is OFF. I told them the information about my connection somehow failing to authenticate, but I am not sure that info is important to them.



I even asked a rep if they've had a similar case before that they could probably look into a fix for but she said, no! hahaha!

Did anyone else had this problem as a new customer? I was given a white N4FV modem.

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xpd

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  Reply # 1236279 12-Feb-2015 09:22
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This thread had similar issues, a port reset appears to have fixed it - ask them to try that.
http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=161693




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  Reply # 1236282 12-Feb-2015 09:25
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  Reply # 1236283 12-Feb-2015 09:27
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xpd: This thread had similar issues, a port reset appears to have fixed it - ask them to try that.
http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=161693


Nah - lets troubleshoot properly please as per Flamebeard's request, That other thread was for a device that WAS authoring and stopped. This connection has never authed.




Regards FireEngine


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  Reply # 1236386 12-Feb-2015 11:05
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This service and device is now showing up, Flamebeard is checking with the OP later today to confirm OP sees same. Looks like the automated setup might have just taken a bit longer...




Regards FireEngine




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Wannabe Geek


  Reply # 1236390 12-Feb-2015 11:10
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Thank you FireEngine and FlameBeard! I've been trying to wait  for a resolution the whole day yesterday until I found this forum! This morning I tried to reset but still had the issue so I took a picture of it.
It does look like all is working alright but I will have to swing by the house this lunch time to confirm. 

Thank you thank you thank you!

So just to confirm, it is not necessary to input the username/password with my modem as the manual says?

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  Reply # 1236402 12-Feb-2015 11:26
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Alraceya: Thank you FireEngine and FlameBeard! I've been trying to wait  for a resolution the whole day yesterday until I found this forum! This morning I tried to reset but still had the issue so I took a picture of it.
It does look like all is working alright but I will have to swing by the house this lunch time to confirm. 

Thank you thank you thank you!

So just to confirm, it is not necessary to input the username/password with my modem as the manual says?


Not for your connection as it is at the moment, no.




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon



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Wannabe Geek


  Reply # 1236473 12-Feb-2015 12:19
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Yahoo! I'm a happy kid. After a long wait I finally got my orcon internet! Fingers crossed no more issues from here on





Thanks to everyone!

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