Today I received an automatic Gigatown email update from Orcon saying things like:

 

"The first customers are live (apologies it wasn’t you)"

 

"Gigatown orders will be prioritised depending on the circumstances of the connection."

 


Now, I have applied for an immediate upgrade to 1Gbit plan way back in December and asked to be switched over as soon as possible, and despite their promises that would happen, I don't even have the new gigabit router yet. How can other people be live already?

 

What exactly constitutes a connection circumstance?

When can I realistically expect to be on the Gbit plan?