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455 posts

Ultimate Geek
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  Reply # 1278760 8-Apr-2015 08:09
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I played a logged fault the other night. Do have ticket number.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

3344 posts

Uber Geek
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Vocus

  Reply # 1278774 8-Apr-2015 08:40
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Hi All, We can see something happening in the network which would explain slower than usual service for some users at peak times. We’re putting a plan in place to fix it and prevent it from reoccurring, however I cannot give you any concrete time frame as yet.

I will update you further when I have more to tell, in the mean time I thank you all for your patience.

 
 
 
 




455 posts

Ultimate Geek
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  Reply # 1278776 8-Apr-2015 08:42
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ubergeeknz: Hi All, We can see something happening in the network which would explain slower than usual service for some users at peak times. We’re putting a plan in place to fix it and prevent it from reoccurring.

I will update you further when I have more to tell, in the mean time I thank you all for your patience.


Great news.

Althought I do remember that this wasn't exactly the first time this has happened either. Is it the same situation from last time?
Reference





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Uber Geek
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  Reply # 1278779 8-Apr-2015 08:46
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kiwikiwi: Althought I do remember that this wasn't exactly the first time this has happened either. Is it the same situation from last time? Reference


I don't believe so.

I fix stuff!
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Uber Geek
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  Reply # 1279127 8-Apr-2015 16:21
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Hi Guys

We will be doing an emergency upgrade tonight (2am)

Make sure you reboot your modems in the morning if you dont have internet.

This will resolve the issues you are experiencing.


11 posts

Geek


  Reply # 1279327 8-Apr-2015 21:40
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yeah during peak times im getting 200++ ping on CSGO / Dota 2 / LoL , streaming videos is generally ok with the rare mini buffering



455 posts

Ultimate Geek
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  Reply # 1279331 8-Apr-2015 21:45
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zykis: yeah during peak times im getting 200++ ping on CSGO / Dota 2 / LoL , streaming videos is generally ok with the rare mini buffering


Yeah my bets are whatever emergency upgrades that are gonna happen at 2AM  tonight by peak times tomorrow they should be fixed.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

I fix stuff!
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Uber Geek
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  Reply # 1279879 9-Apr-2015 17:58
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Hi Guys

The work last night didn't go to plan, so tonight will be much of the same for some customers.

Another planned work to resolve it is scheduled for tonight

817 posts

Ultimate Geek
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  Reply # 1279924 9-Apr-2015 18:45
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Cheers for the update




 




455 posts

Ultimate Geek
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  Reply # 1279925 9-Apr-2015 18:46
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Glad we're being kept in the know.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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54 posts

Master Geek
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  Reply # 1279944 9-Apr-2015 19:19
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Thanks for update, came here to say that our latency problem hasn't improved. Hopefully after the upgrade.

4 posts

Wannabe Geek


Reply # 1279989 9-Apr-2015 20:20
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Hey guys,

Yeah we are getting some terrible speeds over the last week or two. Pinging is through the roof. Called the call center but was told nothing was wrong, speed was normal. Definitely not normal.

Sorry when are we expecting a fix?

Pay so much in fibre net, feeling ripped! 

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Uber Geek
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  Reply # 1279991 9-Apr-2015 20:24
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Wow, did you even read a single post in this thread at all?

Might pay to read all the posts again

4 posts

Wannabe Geek


  Reply # 1279993 9-Apr-2015 20:27
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Calm mate, calm.

I'm just raising my red flag, that's all. Anticipating a fix.

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Uber Geek
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  Reply # 1280008 9-Apr-2015 20:49
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Trale: Calm mate, calm.

I'm just raising my red flag, that's all. Anticipating a fix.


when you ask a question like when are we expecting a fix, when its been mentioned twice by the ISP representatives twice it just shows you havent bothered to read the thread.

they tried to implement it last night but had issues and will try again tonight

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