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3344 posts

Uber Geek

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Vocus

  # 1289854 22-Apr-2015 23:29
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kiwikiwi:

Yeah no still not getting what I'm paying for.


That's definitely a little strange as we're out of peak times already but your download speed appears to still be degraded.

Please flick me a PM with your username and I'll get this followed up for you as it seems to be a seperate issue.  Thanks.



455 posts

Ultimate Geek


  # 1289869 23-Apr-2015 02:22
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ubergeeknz:
kiwikiwi:

Yeah no still not getting what I'm paying for.


That's definitely a little strange as we're out of peak times already but your download speed appears to still be degraded.

Please flick me a PM with your username and I'll get this followed up for you as it seems to be a seperate issue.  Thanks.


PM sent.

Also as a reference I've made a CSV file of the speeds that I have been receiving and testing over the last 2-3 weeks, if a new ticket gets opened or I can send it directly to the tech support team then I shall as evidence.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

 
 
 
 


3496 posts

Uber Geek

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  # 1289870 23-Apr-2015 02:29
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kiwikiwi:

Yeah no still not getting what I'm paying for.


What are you paying for?




Speedtest 2019-10-14




455 posts

Ultimate Geek


  # 1289871 23-Apr-2015 02:31
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Zeon:
kiwikiwi:

Yeah no still not getting what I'm paying for.


What are you paying for?


100/50

see signature that's what I should be getting

the past 3 weeks haven't even been close to 80%





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

3344 posts

Uber Geek

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Vocus

  # 1290410 23-Apr-2015 21:12
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The vast majority of latency/slowdown issues during peak times should be resolved after a change made early this morning.

To kiwikiwi (the OP) : we are also aware of some backhaul congestion affecting Whangarei UFB specifically.  There is work underway to increase capacity but I don't have a confirmed date as yet.  I'll be getting someone from customer services to touch base with you directly.

Thanks again everyone for your patience.  We'll certainly be monitoring the situation closely but do let us know if you're still seeing issues.



455 posts

Ultimate Geek


  # 1290414 23-Apr-2015 21:15
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ubergeeknz: The vast majority of latency/slowdown issues during peak times should be resolved after a change made early this morning.

To kiwikiwi (the OP) : we are also aware of some backhaul congestion affecting Whangarei UFB specifically.  There is work underway to increase capacity but I don't have a confirmed date as yet.  I'll be getting someone from customer services to touch base with you directly.

Thanks again everyone for your patience.  We'll certainly be monitoring the situation closely but do let us know if you're still seeing issues.


Great thanks.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

172 posts

Master Geek


  # 1290433 23-Apr-2015 22:14
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ubergeeknz: The vast majority of latency/slowdown issues during peak times should be resolved after a change made early this morning.

To kiwikiwi (the OP) : we are also aware of some backhaul congestion affecting Whangarei UFB specifically.  There is work underway to increase capacity but I don't have a confirmed date as yet.  I'll be getting someone from customer services to touch base with you directly.

Thanks again everyone for your patience.  We'll certainly be monitoring the situation closely but do let us know if you're still seeing issues.


Thanks team - a whole lot betterer!





 
 
 
 


54 posts

Master Geek


  # 1290464 23-Apr-2015 23:11
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Thanks for the update and fixing the latency issue, however our connection is still not back to normal.
We are not running at 95D~/46U~ like before the problems came about since late march.
Hopefully this will be fixed. 


3344 posts

Uber Geek

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Vocus

  # 1290473 23-Apr-2015 23:14
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Minh: Thanks for the update and fixing the latency issue, however our connection is still not back to normal.
We are not running at 95D~/46U~ like before the problems came about since late march.
Hopefully this will be fixed. 



Whereabouts in the country are you?



455 posts

Ultimate Geek


  # 1290474 23-Apr-2015 23:15
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at the moment

at least it's stable





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

54 posts

Master Geek


  # 1290479 23-Apr-2015 23:34
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We are in Unsworth Heights Auckland.


ubergeeknz:
Minh: Thanks for the update and fixing the latency issue, however our connection is still not back to normal.
We are not running at 95D~/46U~ like before the problems came about since late march.
Hopefully this will be fixed. 



Whereabouts in the country are you?

54 posts

Master Geek


  # 1290483 23-Apr-2015 23:37
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Definately! I don't mind if it takes a little longer to get back to full speed.
The latency was the major issue that has been fixed.


kiwikiwi:

at the moment

at least it's stable

6 posts

Wannabe Geek


  # 1290488 23-Apr-2015 23:59
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Thanks! Maybe next time you're experiencing something like this it might be a good idea to let the guys at the callcenter know. If I hadn't stumbled across this particular thread and forum and only had the callcenter's replies to go on it would have been much more frustrating.

3344 posts

Uber Geek

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Vocus

  # 1290490 24-Apr-2015 00:13
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sarchaos: Thanks! Maybe next time you're experiencing something like this it might be a good idea to let the guys at the callcenter know. If I hadn't stumbled across this particular thread and forum and only had the callcenter's replies to go on it would have been much more frustrating.


A valid point.  Will follow up with the appropriate people, to make sure we do better on this count in future.  Sorry for the trouble.

11 posts

Geek


  # 1290756 24-Apr-2015 12:28
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connection still not back to normal here as well, was getting 94D 46U before. 100/50 in Auckland. 


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