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Topic # 172126 12-May-2015 15:27
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I have just signed up with Orcon for VDSL to now be told that I am on a waiting list.

The Eta for the planned connection date is about a year away.

Is their anything i can do?

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dan

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  Reply # 1302862 12-May-2015 15:34
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Do you have ADSL at the moment or is this a new connection and you have nothing?









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  Reply # 1302864 12-May-2015 15:36
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I have just moved into a new apartment. So i have nothing.

 
 
 
 


dan

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  Reply # 1302867 12-May-2015 15:37
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Ring them back and ask if ADSL has a waiting list opposed to VDSL





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  Reply # 1302891 12-May-2015 15:45
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I just spoke to someone at orcon and they said it makes no difference.

dan

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  Reply # 1302930 12-May-2015 16:09
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if it was me and it was one of the 50+ DSL connections i look after, i wouldnt take orcons word for it,   i would call an ISP like Snap and ask them to do a double check theres an ADSL port waiting list at your location, where are you based?



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  Reply # 1302938 12-May-2015 16:17
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Yea that was my thoughts exactly. Is Snap a more reliable ISP? I am based in Albany Auckland.

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  Reply # 1302940 12-May-2015 16:21
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I was under the impression that VDSL-capable cabinets have a 1:1 mapping of ports to properties, so this surprises me. It's definitely worth trying another ISP, and although I don't have any experience with Snap the reviews on Geekzone seem to be pretty good.

Edit: I'd mixed things up a little; see nakedmolerat's post below. All of the VDSL linecards may be in use, but there should be sufficient ADSL ports for every property.

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  Reply # 1302942 12-May-2015 16:22
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sbiddle mentions this in the past - vdsl port waiter - yes, but there shouldn't be any adsl port waiter.

 

 

i recommend BigPipe, get the request done online. they are pretty good (but they don't have phone for customer to contact).





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  Reply # 1302974 12-May-2015 16:47
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Behodar: I was under the impression that VDSL-capable cabinets have a 1:1 mapping of ports to properties, ........... but there should be sufficient ADSL ports for every property.

 

 

Sections get subdivided, blank chunks of land get turned into high density housing, big old houses get turned into a couple of flats, or get pulled down and rebuild as a block of flats,

 

 

There are plenty of reasons why there may be more connections than original properties....

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  Reply # 1302975 12-May-2015 16:49
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Isn't the slot in the xDSL cabinet the same, whether you have ADSL or VDSL? It's a matter of plugging in the A or V card to get one or the other.

Is that correct?




Whatifthespacekeyhadneverbeeninvented?




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  Reply # 1302976 12-May-2015 16:50
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After speaking with someone from Snap they tell me that they cant see any reason why I would be on a port waiters list. So i guess the only thing to do is wait?

dan

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  Reply # 1302979 12-May-2015 16:56
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id be more inclined to believe snap, this is what i would do to get some sort of internet asap,  i could cancel the orcon order  (making sure they actually do cancel), order ADSL with SNAP, once ADSL has been up and running, id ask SNAP to upgrade to VDSL. if there is an actual waiting list for VDSL, atleast you will have adsl in the meantime instead of nothing.


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  Reply # 1302980 12-May-2015 16:57
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wellygary:
Behodar: I was under the impression that VDSL-capable cabinets have a 1:1 mapping of ports to properties, ........... but there should be sufficient ADSL ports for every property.
Sections get subdivided, blank chunks of land get turned into high density housing, big old houses get turned into a couple of flats, or get pulled down and rebuild as a block of flats,

There are plenty of reasons why there may be more connections than original properties....


yeah it's possible,  but in my experience so far pretty unlikely.


We've seen plenty of cases of VDSL port waiters where the customer absolutely can be put on ADSL whilst they wait the few weeks to get VDSL  (VDSL port waiter is usually just a few weeks before a new card gets installed - it's not usualy the 'one in one out' style of ADSL port waiters)

I'm yet to see a customer who was a VDSL waiter that was ALSO an ADSL waiter.





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  Reply # 1302984 12-May-2015 17:02
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rxwan: I have just signed up with Orcon for VDSL to now be told that I am on a waiting list.

The Eta for the planned connection date is about a year away.

Is their anything i can do?


Yes there is.
Take your custom elsewhere.




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dan

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  Reply # 1302986 12-May-2015 17:05
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if your going naked DSL id also choose bigpipe over orcon ;) im sure the bigpipe guy would also check your address and see if orcon is full of it.

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