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34 posts


#175143 18-Jun-2015 21:45
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I'm an Orcon customer and I can not seem to stay consistently connected to TS servers. I drop out at random intervals and reconnect shortly after. I've tried turning off my windows firewall which did nothing. I have googled a bit but not really knowing what I'm looking at makes it tricky. Maybe it's something to do with flood protection?

Any advice greatly appreciated!

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Uber Geek

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  #1327546 18-Jun-2015 21:45
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.


794 posts

Ultimate Geek

  #1327572 18-Jun-2015 22:49

Are you using the Black Genius modem?

I have one and have the same issues with TeamSpeak.

The Black Genius modem is based on the BobLite modem from an Australian ISP.

If you search online, for Boblite and Teamspeak issues, you will find a few other people with the problem too.

I am in the process of configuring a MikroTik router and relegate the Black Genius to VOIP duties only.


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Uber Geek


  #1327573 18-Jun-2015 22:55
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Yeah it's a bug in some of the Genius Black firmware versions.  If you flick me a PM with your orcon username, I can put your modem on a version which doesn't exhibit the problem.

34 posts


  #1327624 19-Jun-2015 08:48
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Figured I'd call orcon and get the fix done quickly as I have free time this morning. Orcon want me to tell them what firmware version I need. How on earth am I supposed to know that!


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  #1327632 19-Jun-2015 08:55
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And thats why you PM ubergeek :) He knows what you need.

XPD^ / DemiseNZ


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  #1327635 19-Jun-2015 08:57
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Yep, done that.

It just seems a little odd that I can call orcon help and they have no idea what I'm talking about yet ubergeek knows exactly what I'm talking about!

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Uber Geek

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  #1327653 19-Jun-2015 09:30
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brakelateandturn: Yep, done that.

It just seems a little odd that I can call orcon help and they have no idea what I'm talking about yet ubergeek knows exactly what I'm talking about!

because front line help desk staff are generally the bottom of the pool when it comes to technical knowledge. there may be some exceptions but they generally just read from scripts. there probably isnt a script for what you want.


2161 posts

Uber Geek


  #1327758 19-Jun-2015 11:32
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Or you could just enter into your browser address bar and find it there.

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Uber Geek

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  #1327855 19-Jun-2015 13:36
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linw: Or you could just enter into your browser address bar and find it there.

you have it wrong, hes doesnt need to know what firmware he is on, he needs to know what firmware to change to.

2161 posts

Uber Geek


  #1327912 19-Jun-2015 16:23
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Oooops, my bad. Must read more carefully in future!

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