Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




34 posts

Geek
+1 received by user: 1


# 175143 18-Jun-2015 21:45
Send private message

Hi,

I'm an Orcon customer and I can not seem to stay consistently connected to TS servers. I drop out at random intervals and reconnect shortly after. I've tried turning off my windows firewall which did nothing. I have googled a bit but not really knowing what I'm looking at makes it tricky. Maybe it's something to do with flood protection?

Any advice greatly appreciated!

Create new topic
5670 posts

Uber Geek
+1 received by user: 264

Trusted
Geekzone
Lifetime subscriber

  # 1327546 18-Jun-2015 21:45
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



JWR

757 posts

Ultimate Geek
+1 received by user: 238


  # 1327572 18-Jun-2015 22:49


Are you using the Black Genius modem?

I have one and have the same issues with TeamSpeak.

The Black Genius modem is based on the BobLite modem from an Australian ISP.

If you search online, for Boblite and Teamspeak issues, you will find a few other people with the problem too.

I am in the process of configuring a MikroTik router and relegate the Black Genius to VOIP duties only.

 
 
 
 


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 1327573 18-Jun-2015 22:55
Send private message

Yeah it's a bug in some of the Genius Black firmware versions.  If you flick me a PM with your orcon username, I can put your modem on a version which doesn't exhibit the problem.



34 posts

Geek
+1 received by user: 1


  # 1327624 19-Jun-2015 08:48
Send private message

Figured I'd call orcon and get the fix done quickly as I have free time this morning. Orcon want me to tell them what firmware version I need. How on earth am I supposed to know that!

xpd

Chief Trash Bandit
9629 posts

Uber Geek
+1 received by user: 1643

Mod Emeritus
Trusted
Lifetime subscriber

  # 1327632 19-Jun-2015 08:55
One person supports this post
Send private message

And thats why you PM ubergeek :) He knows what you need.





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

"If Pinocchio says “My Nose Will Grow Now”, it would cause a paradox."




34 posts

Geek
+1 received by user: 1


  # 1327635 19-Jun-2015 08:57
Send private message

Yep, done that.

It just seems a little odd that I can call orcon help and they have no idea what I'm talking about yet ubergeek knows exactly what I'm talking about!

8567 posts

Uber Geek
+1 received by user: 2940

Lifetime subscriber

  # 1327653 19-Jun-2015 09:30
Send private message

brakelateandturn: Yep, done that.

It just seems a little odd that I can call orcon help and they have no idea what I'm talking about yet ubergeek knows exactly what I'm talking about!


because front line help desk staff are generally the bottom of the pool when it comes to technical knowledge. there may be some exceptions but they generally just read from scripts. there probably isnt a script for what you want.

 
 
 
 


2004 posts

Uber Geek
+1 received by user: 410

Subscriber

  # 1327758 19-Jun-2015 11:32
Send private message

Or you could just enter 10.1.1.1 into your browser address bar and find it there.

8567 posts

Uber Geek
+1 received by user: 2940

Lifetime subscriber

  # 1327855 19-Jun-2015 13:36
Send private message

linw: Or you could just enter 10.1.1.1 into your browser address bar and find it there.


you have it wrong, hes doesnt need to know what firmware he is on, he needs to know what firmware to change to.

2004 posts

Uber Geek
+1 received by user: 410

Subscriber

  # 1327912 19-Jun-2015 16:23
Send private message

Oooops, my bad. Must read more carefully in future!

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.