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2 posts

Wannabe Geek


# 175624 6-Jul-2015 13:54
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Having been an Orcon customer for a couple of years I asked for the service to be temporarily suspended during earthquake repairs.
As I was told this was not an option I cancelled the service, and then 2 months later ordered a new modem and contract from them on 3 June 2015.

It's now 6 July, and no connection. From what I can understand from the call centre it is a Chorus issue, and there is an issue with the local exchange. Problem is, every time Orcon gives me a connection date, on that date they tell me it has now been postponed for another week or two.

I have a pretty limited understanding of how it all works, and having searched around a bit without finding something exactly the same, am looking for advice on

- whether I will get my broadband reconnected faster by a) keeping on trying to get Orcon to fix my problem, or b) calling another ISP and starting over with them.
- is there any way of getting better information from Chorus about the technical issue?

any help appreciated to defuse extreme frustration....


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15332 posts

Uber Geek

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  # 1337874 6-Jul-2015 14:03
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What did Orcon say when you called before you posted this thread? I doubt changing ISP will help things if they're waiting on Chorus, it would probably slow things down.



2 posts

Wannabe Geek


  # 1337882 6-Jul-2015 14:17
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Orcon has only one piece of info :
'that the Chorus technician is waiting for a line card"

 
 
 
 


1612 posts

Uber Geek


  # 1337890 6-Jul-2015 14:36
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Don't switch ISPs, you'll be sent to the back of the queue if you do this. Just wait it out.

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Ultimate Geek

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  # 1338068 6-Jul-2015 18:20
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1ceberg: Orcon has only one piece of info :
'that the Chorus technician is waiting for a line card"


A line card is the DSLAM card that takes up to 72 lines (not sure on the exact numbers) by the sounds either there is a fault and they are waiting for replacement line card or they are waiting on a new line card because there is no capacity, also the standard turn around time for a standard installation can be up to 10 days, in some cases due to no intact line it can take longer. As you have cancelled its possibly you no longer have a intact line.

 

Sadly in New Zealand especially with Chorus connections the installation process can be painful if you can don't cancel, But of course there is many reasons why you may have needed to cancel however then there is a risk of the painful re-connection.




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