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11 posts

Geek


# 177871 17-Aug-2015 14:18
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Hi,

Whenever I try to stream a video from my computer to my TV the black genius modem just completely stops working. A reboot will set it all right but it is super annoying having reboot it four or five times to finally be able to watch a movie on my TV.

Is there anything I can do to get it working properly again?

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  # 1367927 17-Aug-2015 14:21
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Calling the helpdesk is probably a good place to start :)  It sounds like it might be on the blink.



11 posts

Geek


  # 1367933 17-Aug-2015 14:30
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I figured you'd probably say that. I just hate having to talk to them because they make me go through the exact same script every single time. I was just hoping to bypass them this time.

 
 
 
 


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  # 1367934 17-Aug-2015 14:33
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Well they'll probably get you to do a factory reset, which is my first suggestion

The next step will be getting a replacement modem sent out, which they can also do :)

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