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spfenwick: A factory reset on the modem when I got home finally got the phone working.
elpenguino: interesting solution you used - did you have to reconfigure the router - will it connect up to orcon and be reconfigured from a factory default state?
elpenguino: phew. that wasnt too painful. i have learnt a coupla things:
As an existing UFB user you get a new account
This new account is a 'giga' account and is dealt with by the people on 0800 133 333.
The people on the main help line cant do anything technical to help you.
The helpdesk for giga accounts seems to be staffed by new zealanders !!! Just like in the old days.
They did something to correct the phone problem and it's all working now - 36 hours of upset.
Speed is very good now although i have mostly older gear so the speed is best on wired connected gear.
good luck to any zoners booked for their installs !
bameron: Hi all,- Send your old modem back: We'll send you a return bag and instructions, if you could send it back ASAP, that would be great.
If anyone is still experiencing problems with their transition over to the new UFB plans, please send me a PM with your account details and a description about the exact issues you're having - I'll take a look and see if there is anything out of the ordinary going on.
Sorry for the trouble so far!
Cheers,
Cam
MadEngineer:bameron: Hi all,- Send your old modem back: We'll send you a return bag and instructions, if you could send it back ASAP, that would be great.
If anyone is still experiencing problems with their transition over to the new UFB plans, please send me a PM with your account details and a description about the exact issues you're having - I'll take a look and see if there is anything out of the ordinary going on.
Sorry for the trouble so far!
Cheers,
Cam
yeah nah - no return bag was provided. Also, this is day 17 after ordering.
MadEngineer:bameron: Hi all,- Send your old modem back: We'll send you a return bag and instructions, if you could send it back ASAP, that would be great.
If anyone is still experiencing problems with their transition over to the new UFB plans, please send me a PM with your account details and a description about the exact issues you're having - I'll take a look and see if there is anything out of the ordinary going on.
Sorry for the trouble so far!
Cheers,
Cam
yeah nah - no return bag was provided. Also, this is day 17 after ordering.
MadEngineer: Cheers - done
Also my wife has advised the phone has stopped working. Of course we have someone at home at 9am as requested but not sure the purpose seeing we already have fibre. Not sure what a visiting technician is going to do whom we have to wait for before installing the new router.
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