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211 posts

Master Geek
+1 received by user: 17


  Reply # 1433920 24-Nov-2015 13:46
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Been a long and painful ride but cya later Orcon, have signed with Uber net and they will have me connected today on a 200 down 109 up connecting for the same price in paying now.

211 posts

Master Geek
+1 received by user: 17


  Reply # 1434028 24-Nov-2015 17:46
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And just like that I now have a connection of 200 down and 100 up in a matter of hours. :)

1546 posts

Uber Geek
+1 received by user: 381


  Reply # 1434089 24-Nov-2015 20:09
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Sounds like uber in return also has friends in chorus :)

912 posts

Ultimate Geek
+1 received by user: 183


  Reply # 1434090 24-Nov-2015 20:12
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Phoned Orcon 5 times today asking when our home phone will be back up after the upgrade to 200/200 been without a home phone for 2 days now :(

They keep saying thy are working on it but I'm still sitting without a phone.

602 posts

Ultimate Geek
+1 received by user: 220


  Reply # 1434121 24-Nov-2015 20:59
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I just got my first bill since the upgrade and I am pleasantly surprised. The part month has been billed at $0 and the month in advance is $0 too !

Bet uber can't match that.

260 posts

Ultimate Geek
+1 received by user: 57

Trusted
Orcon

  Reply # 1434355 25-Nov-2015 08:54
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lNomNoml: Phoned Orcon 5 times today asking when our home phone will be back up after the upgrade to 200/200 been without a home phone for 2 days now :(

They keep saying thy are working on it but I'm still sitting without a phone.


Hi there, sorry for the trouble, can you send me a PM with your account details please? Cheers.

211 posts

Master Geek
+1 received by user: 17


  Reply # 1434458 25-Nov-2015 11:48
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elpenguino: I just got my first bill since the upgrade and I am pleasantly surprised. The part month has been billed at $0 and the month in advance is $0 too !

Bet uber can't match that.


For me they did beat that as I now have internet :)

27 posts

Geek
+1 received by user: 1


  Reply # 1434951 26-Nov-2015 08:53
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Looks like it's too early to assume I've got satisfactory phone & internet.

I've had two outages in the last two days. Each time I had to reboot the modem to get phone and internet working again.

I can understand some outages for maintenance, but would not expect to have to keep rebooting the modem. It's a phone - it should just work without constant fiddling. I wasn't having these problems on the old plan.

If this becomes a pattern I may still have to look for a new ISP.

Ticket logged with Orcon (#12454028)



1877 posts

Uber Geek
+1 received by user: 361

Subscriber

  Reply # 1434964 26-Nov-2015 09:08
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Sorry to hear that. Makes me nervous, now! If I wasn't scared of hexing mine, I would say it is working fine!!!

Way back in the early days with the black genius I had phone outages till the firmware was updated but it was stable after this.

Hope you can get sorted but interested in knowing what is wrong.

602 posts

Ultimate Geek
+1 received by user: 220


  Reply # 1435305 26-Nov-2015 15:36
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spfenwick: Looks like it's too early to assume I've got satisfactory phone & internet.

I've had two outages in the last two days. Each time I had to reboot the modem to get phone and internet working again.



Sheesh. You have really suffered.
For the record, my data and phone have been fine since the migration so it is not the 'system'.

But, I received my return courier bag for the 'old' modem. Then I received another return courier bag. It seems the business processes are broken all the way through Orcon.

I must call about my $0 bill before it snowballs.

912 posts

Ultimate Geek
+1 received by user: 183


  Reply # 1443237 9-Dec-2015 02:24
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bameron:
lNomNoml: Phoned Orcon 5 times today asking when our home phone will be back up after the upgrade to 200/200 been without a home phone for 2 days now :(

They keep saying thy are working on it but I'm still sitting without a phone.


Hi there, sorry for the trouble, can you send me a PM with your account details please? Cheers.


Seems all sorted now, thanks :)

27 posts

Geek
+1 received by user: 1


  Reply # 1456391 24-Dec-2015 08:30
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I thought I'd post an update on the outages I was having a few weeks ago.

After raising with Orcon I had a call back from one of their support people who asked a few questions and said he would pass on to second level support. Presumably they did something since there have been no problems at all for three weeks now (touch wood).

Thanks to the people at Orcon for working through the various issues, and Happy Christmas.



1877 posts

Uber Geek
+1 received by user: 361

Subscriber

  Reply # 1457576 26-Dec-2015 22:50
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Good to hear. My broken fibre was fixed today so I am happy as well.

1546 posts

Uber Geek
+1 received by user: 381


  Reply # 1457694 27-Dec-2015 13:14
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linw: Good to hear. My broken fibre was fixed today so I am happy as well.
i may have missed your posts if any regarding this ... how did you find your fibre was broken and how did you get your isp to resolve it?

edit, oh here it is: http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=189261&page_no=1#1457575

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