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18 posts

Geek
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Topic # 184105 10-Nov-2015 15:06
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Hi,

From this morning I've not been able to access google.co.nz, google.com and stuff.co.nz via my Orcon ADSL connection. There may be other sites I can't access but these are the ones I've identified so far. Most others work ok (nzherald.co.nz, reddit.com - phew!, trademe.co.nz etc etc - so doesn't appear to be national/international specific). I've spoken with someone in their call centre who agreed to flag it to level 2 support after I advised what I've done to test for a cause. Was told I should hear back from them within 3 days (really 3 days!), have hear. Anyway, I was wondering if anyone else had experienced any Orcon specific DNS or routing issues today. Below are the tests I've tried:

 

  • Websites above won't load
  • Ping from laptop, Traceroute from laptop (using Orcon DNS)
  • Flush DNS cache on laptop and retry
  • Double and triple check sites are fine (downforeveryonebutme, DNS check, Spark mobile check) - all fine outside of my Orcon connection
  • Ping from router direct (via web based network tools)
  • Restart router (black genius modem)
  • Ping from router direct
  • Switch router DNS from automatic to Orcon IPs (as provided by call center)
  • Ping from router direct

stuff.co.nz ping via router:

Destination IP Address 54.79.21.158 Test Result Ping statistics for 54.79.21.158:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms[s]


google.co.nz ping via router:

Destination IP Address 101.98.9.35 Test Result Ping statistics for 101.98.9.35:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


nzherald.co.nz ping via router - no problems at all:

Destination IP Address 203.99.69.69 Test Result Ping statistics for 203.99.69.69:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 46ms, Average = 46ms
Clearly some sort of routing issue - but unsure if just specific to my connection or if anyone else is experiencing.

Thanks.

p.s. I've also included trace route results below if that is relevant:


traceroute to stuff.co.nz (54.79.21.158), 64 hops max, 52 byte packets 1  bob.orcon (10.1.1.1)  3.016 ms  1.201 ms  0.928 ms 2  buba.bng1.nct.orcon.net.nz (60.234.8.3)  40.162 ms  39.338 ms  42.330 ms 3  xe-2-2-0.cre1.nct.orcon.net.nz (121.98.9.141)  40.165 ms  61.355 ms  49.163 ms 4  121.99.12.0 (121.99.12.0)  39.505 ms  39.159 ms  76.619 ms 5  121.99.1.34 (121.99.1.34)  40.080 ms  39.274 ms  39.709 ms 6  121.99.1.35 (121.99.1.35)  39.312 ms  39.078 ms  39.774 ms 7  p17746.syd.equinix.com (202.167.228.93)  62.760 ms  69.075 ms  64.774 ms 8  16509.syd.equinix.com (202.167.228.131)  62.850 ms  62.278 ms  62.558 ms 9  54.240.192.77 (54.240.192.77)  64.779 ms  63.119 ms  71.253 ms 10  54.240.192.107 (54.240.192.107)  63.948 ms     52.95.36.89 (52.95.36.89)  63.875 ms     54.240.192.107 (54.240.192.107)  64.701 ms 11  * 54.240.192.107 (54.240.192.107)  65.686 ms * 12  * * * 13  * * *


traceroute: Warning: google.co.nz has multiple addresses; using 119.224.142.31 traceroute to google.co.nz (119.224.142.31), 64 hops max, 52 byte packets 1  bob.orcon (10.1.1.1)  1.980 ms  0.896 ms  2.037 ms 2  buba.bng1.nct.orcon.net.nz (60.234.8.3)  51.486 ms  39.389 ms  44.477 ms 3  xe-2-2-0.cre1.nct.orcon.net.nz (121.98.9.141)  40.536 ms  43.677 ms  41.333 ms 4  xe-1-0-0.cre2.nct.orcon.net.nz (121.98.9.14)  40.457 ms  38.148 ms  39.801 ms 5  ae.cpcak-nthc-r1.tranzpeer.net (101.98.5.12)  41.212 ms  38.414 ms  39.738 ms 6  * * * 7  * * *

traceroute: Warning: google.com has multiple addresses; using 101.98.9.20 traceroute to google.com (101.98.9.20), 64 hops max, 52 byte packets 1  bob.orcon (10.1.1.1)  2.101 ms  0.971 ms  0.892 ms 2  buba.bng1.nct.orcon.net.nz (60.234.8.3)  38.778 ms  39.267 ms  39.619 ms 3  xe-2-2-0.cre1.nct.orcon.net.nz (121.98.9.141)  38.230 ms  38.303 ms  38.205 ms 4  ge-0-3-0-0.cre1.sky.orcon.net.nz (121.98.9.10)  41.273 ms  38.874 ms  37.767 ms 5  119-224-142-137.callplus.net.nz (119.224.142.137)  41.544 ms  39.180 ms  38.883 ms 6  * * * 7  * * *

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1260 posts

Uber Geek
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  Reply # 1424451 10-Nov-2015 15:26
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I've been getting similar slow/no loading on certain websites (telegraph uk is usually worst).  I was thinking it's ISP or DNS related, but it seems to be PC-specific, and I have a feeling it's an incompatibility between my Vaio laptop and the Win 10 upgrade.  Turning the wifi on then off seems to fix it temporarily



18 posts

Geek
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  Reply # 1424469 10-Nov-2015 15:49
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Thanks for your reply.

Pretty sure it not machine specific or local for me as the router itself can't even make a connection (and I've tried on 3 different computers plus a mobile phone all with the same result). No change in software, device or network at my end, so I can't attribute it to any specific thing locally. If it was an intermittent issue, then that might explain why we are both having these connectivity issues. I'll update here if/when it seems to be resolved.

 
 
 
 


243 posts

Master Geek
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Orcon

  Reply # 1424475 10-Nov-2015 15:55
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Hi all,

We've just had word from the team that there is an issue affecting some customers (specifically BUBA customers).

Our sincere apologies for the inconvenience. Be assured that we're working on getting it sorted as quickly as we can - no ETR at this stage.

Cheers,

Cam

I fix stuff!
1553 posts

Uber Geek
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Vocus
Subscriber

  Reply # 1424479 10-Nov-2015 15:58
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Hi Brendan

We have found an issue with a small subset of our customers. Should be resolved now. Can you retest and let us know?

Sorry for the inconvenience.





18 posts

Geek
+1 received by user: 1


  Reply # 1424482 10-Nov-2015 16:00
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Thanks for the update.



18 posts

Geek
+1 received by user: 1


  Reply # 1424489 10-Nov-2015 16:07
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Hi Simon,

Have just tested again now and all looks resolved. laughing

Thanks for updating in here - much appreciated!

Brendan

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