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28 posts


Topic # 189096 16-Dec-2015 19:39
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I have decided to switch to Voyager, and boy am I going to be glad once shifted.

I gave Orcon their required 30 days notice yesterday, and confirmed very clearly that service would be cancelled on 14 Jan. We even discussed the time of day. To be very clear, there was no ambiguity in this and zero room for misunderstanding.

This evening, internet goes down, and a call to the Philippines confirms that yes sir your internet has been cancelled!

How long to sort? "24-48 hrs", or when our provisioning team gets around to it. In the meantime what's your mobile, and don't call us we'll call you.

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  Reply # 1451866 16-Dec-2015 20:02
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did you get a confirmation in writing?

For things like this, I would never rely on the vagueries of a phone call - no matter how clear you think you have been, there is ALWAYS room for interpretation.

With an email, there is nothing open to interpretation.

also, it's been mentioned on here many times, but the right way to switch ISPs is like this

1) do NOT contact your current ISP yet.
2) contact your new ISP and place an order for when you want the broadband swtiched e.g. 20th Jan
3) your new ISP will get back to you within a day or two to confirm the date is locked in with Chorus.  At this point, your new ISP will have an 'open service order' on your line, which means your curent ISP CANNOT place a disconnection by accident.
4) it is now safe to contact your current ISP via email, tell them that you are moving ISPs on the 20th Jan, and that you have already arranged for the switch with chorus, and they should consider this email your notice.

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