This was around November 5th. I was informed that as these new plans are on a new Orcon system. I would need a new modem along with a whole new account, including setting up new payments Etc.
'Oh well' I said, 'Whatever is needed'. I have received various emails,as you do with a new account, and received the new NetComm modem (which is the same as the one I already have) and notice on Friday 18/12/15 to say the UFB installers will be here on Monday and I will need to be available from 9am.
So today I waited..... And waited..... And waited. They never showed up.
I ring Orcon and am told, 'Oh, we got a notice 5 hours ago to say that the installer is now on brown out(?) and the install will be done on January 12th. Sorry sir'
Just as well I didn't take a day off work!!
From me calling to the proposed install date will be over 2 months and this is for already installed UFB that is absolutely pitiful glad it isn't a new install!
So my question is, now that I have the new modem, have UFB already installed, what does the installer have to do?
Surely just a call from Orcon to them to change it over at their end is all that would be needed?
Meanwhile I will have an extra months payment at the higher price extracted from me for something, that to me seems so simple but obviously in Orcons eyes has to be a hell of a lot more complicated than it has to be.
At least I still have Internet available!