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Topic # 192372 8-Mar-2016 18:30
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As an Orcon customer for over 10 years the hassle of having to be put on a new contract for every minor change has become very annoying.

 

 

 

Currently paying $115 per month for Unlimited VDSL + Landline. I also used to have free national landline calling which has mysteriously disappeared on my current plan.

 

Looking at Orcons website I can see they have reduced this same plan to $100 with free national calls at 1hr/call. Never have been notified of this change, but never expected to be either. After all in my experience Orcon has never notified me of when plans get price reductions however had no problems adjusting my plans automatically if they rise.

 

 

 

Is it possible to adjust my current plan to the current advertised price without the unnecessary contract?


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  Reply # 1508371 8-Mar-2016 18:39
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The only reason that any ISP will offer lower prices or better conditions is to attract new customers on new contracts.

 

Profit margins are low, so why offer better terms and conditions to existing customers if you don't have to?  undecided

 

 





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  Reply # 1508380 8-Mar-2016 18:51
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seems like you really dislike Orcon.

 

 

 

why not change ISPs?  There are dozens who offer VDSL


 
 
 
 




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  Reply # 1508388 8-Mar-2016 19:07
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I was always optimistic that they would introduce some sort of loyalty program for older customers eventually. It's all about the new blood though. Meh, I just hate switching ISPs if I can avoid it, and having to deal with potentially new problems rather than the ones I know of.


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  Reply # 1508392 8-Mar-2016 19:12
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influx:  I was always optimistic that they would introduce some sort of loyalty program for older customers eventually. <snip> 


 

 

"Mate, you've got to be joking"

 

 





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  Reply # 1508402 8-Mar-2016 19:28
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Sideface:

influx:  I was always optimistic that they would introduce some sort of loyalty program for older customers eventually. <snip> 




"Mate, you've got to be joking"


 



I think Orcon are the worst for this sort of behaviour. Just leave.

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  Reply # 1508462 8-Mar-2016 20:42
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influx:

 

I was always optimistic that they would introduce some sort of loyalty program for older customers eventually.

 

 

there is no such thing in the residential broadband market


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  Reply # 1508589 9-Mar-2016 02:49
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influx:

 

As an Orcon customer for over 10 years the hassle of having to be put on a new contract for every minor change has become very annoying.

 

 

 

Currently paying $115 per month for Unlimited VDSL + Landline. I also used to have free national landline calling which has mysteriously disappeared on my current plan.

 

Looking at Orcons website I can see they have reduced this same plan to $100 with free national calls at 1hr/call. Never have been notified of this change, but never expected to be either. After all in my experience Orcon has never notified me of when plans get price reductions however had no problems adjusting my plans automatically if they rise.

 

 

 

Is it possible to adjust my current plan to the current advertised price without the unnecessary contract?

 

 

 

 

unfortunately you'll just have to wear it or lump it but you can do it through the My Orcon (your account settings) page, thanks for the heads up I just did it so will see what happens 


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  Reply # 1508617 9-Mar-2016 08:21
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Jase2985:

 

influx: I was always optimistic that they would introduce some sort of loyalty program for older customers eventually. 

 

there is no such thing in the residential broadband market 

 

I've been with the same provider for landline, mobile and internet for 15+ years and get nothing that a new customer who signs up today wouldn't get. While it would be nice, I don't really expect it. My feeling is that margins are not high in the broadband market so I doubt ISPs have much to play with.




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  Reply # 1509950 9-Mar-2016 15:19
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Athlonite:

 

influx:

 

As an Orcon customer for over 10 years the hassle of having to be put on a new contract for every minor change has become very annoying.

 

 

 

Currently paying $115 per month for Unlimited VDSL + Landline. I also used to have free national landline calling which has mysteriously disappeared on my current plan.

 

Looking at Orcons website I can see they have reduced this same plan to $100 with free national calls at 1hr/call. Never have been notified of this change, but never expected to be either. After all in my experience Orcon has never notified me of when plans get price reductions however had no problems adjusting my plans automatically if they rise.

 

 

 

Is it possible to adjust my current plan to the current advertised price without the unnecessary contract?

 

 

 

 

unfortunately you'll just have to wear it or lump it but you can do it through the My Orcon (your account settings) page, thanks for the heads up I just did it so will see what happens 

 

 

 

 

Be advised if you do it through Modify Plan and want Free National Landline Calling (1 hr/call), it'll cost you $10/month whereas if you do it through the site itself like a new customer would, it's free.


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  Reply # 1511707 12-Mar-2016 01:28
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Got the email and a txt saying congratulations your connection is up and running so now I'm savin myself $15pm 


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