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18 posts

Geek
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Topic # 193405 10-Mar-2016 07:39
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Hi,

 

Is anyone else getting no PPP (PPPoA)? I have physical connection up, but no internet and log for router just shows:

 

PPP: Start to connect ... (over and over again)

 

No changes to modem, account, setup etc. Internet was working fine last night, this morning unable to get internet access. Tried multiple hard and soft resets of modem, same symptom continuing over past couple of hours. This is for a standard ADSL connection (Queenstown area).

 

 

 

Thanks

 

 


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259 posts

Ultimate Geek
+1 received by user: 57

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Orcon

  Reply # 1510274 10-Mar-2016 08:16
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Hi,

 

No network issues this morning. Give the team a call on 0800 13 14 15 if you don't get back online after a modem reboot and they'll check into it for you.

 

Cheers,

 

Cam




18 posts

Geek
+1 received by user: 1


  Reply # 1510281 10-Mar-2016 08:31
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Thanks Cam.

 

Have tried multiple reboots with no resolution over last 3hrs, so am on hold now waiting to speak to 0800 team.


259 posts

Ultimate Geek
+1 received by user: 57

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Orcon

  Reply # 1510283 10-Mar-2016 08:39
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I take it back.

 

It looks like we have an issue with some DSL customers, the team are looking into it now. Sorry for the trouble!




18 posts

Geek
+1 received by user: 1


  Reply # 1510286 10-Mar-2016 08:41
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All good.

 

Thanks for the update - I wasn't getting through to 0800 team after > 20mins waiting, but at least I know its being looked into now.


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