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59 posts

Master Geek
+1 received by user: 7

Topic # 193854 27-Mar-2016 00:59
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Hi all,




I'm currently on Orcon's old 100/20 UFB unlimited plan, and back in early November requested to change to the newer & cheaper 100/20 unlimited plan.


I think it was $95/month back then (just checked, seems to be $100 now?).


I've been checking posts about this and I've read that it can take a while due to work by Chorus etc, but it is coming up to 6 months now.


Am I being unreasonable, or is it getting a bit too long?


I've been bounced around customer service a couple of time already without any results.


Anyone else in the same situation or have been waiting even longer?





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13855 posts

Uber Geek
+1 received by user: 2518


  Reply # 1520269 27-Mar-2016 09:10
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AFAIK Chorus isn't involved in plan changes (GB and billing is the RSP), they do need to do the speed change, which your not getting.

6434 posts

Uber Geek
+1 received by user: 1571

  Reply # 1520270 27-Mar-2016 09:14
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There is virtually no chorus work involved in changing ufb plans. That part should take a couple of days to change speed, and you aren't even doing that.

However,orcon have decided that, on their end, changing plans also requires moving billing systems and requires a brand new (virtually identical) router to be shipped. So any delay is entirely down to orcons decisions.

So yes, it is taking too long. I would be asking for a credit to be applied to my account for the difference, and backdated to the time I requested the plan change.


59 posts

Master Geek
+1 received by user: 7

  Reply # 1520312 27-Mar-2016 11:16
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Thanks for your replies.


Argh, all this time I thought I'd cut them a bit of slack a bit of slack because I mistakenly thought Chorus was part of the process from reading a previous thread.


I see now that the Chrous part mentioned in that thread probably refers to the speed change rather than the new plan.


Hopefully this gets sorted asap.





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