Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2 posts

Wannabe Geek


Topic # 195238 11-Apr-2016 23:25
Send private message

hi folks,

 

Delighted to receive my new white VDSL router and have VDSL installed so that my internet is WAY faster than it was.....but I have had real trouble on the telephone side of life.  Orcon assure me that I have a phone line provisioned and I can buy a high street retailer telephone of my choice and just plug it in, no need for any analogue to digital conversion filters or kits. However we bought a Panasonic KX-TGB212 cordless phone and first off it did not have the right connector for the back of the router. So then we bought the correct phone jack connector so it could plug in...and still nothing. The Orcon tech help people insisted it should just work...but if the handset is not VOIP or SIPS enabled then I don't see how if there is no conversion happening in the router. Does anyone have the same problem? how did you get round it?

 

 

 

thanks!!


Create new topic
808 posts

Ultimate Geek
+1 received by user: 206


  Reply # 1530371 12-Apr-2016 04:39
One person supports this post
Send private message

The converson is done inside the router - you just need an ordinary phone

 

info straight from the Orcon help pages

 

 

 

  • Ensure that your phone is connected to the Telephone 1 port on the Genius White . Ensure this is connected directly into this port (No filters, not running through any internal house wiring.)
  • Test a different handset/phone. Try a different cable.
  • If the ‘Telephone1’ light is not showing on the modem, please remove your phone from the aforementioned port, and perform a factory reset on your connection. This will reset the modem settings to default, including your wireless network and any port forwarding you might have set up.

If that still dosent work call Orcon suport

 

 


412 posts

Ultimate Geek
+1 received by user: 100


  Reply # 1530381 12-Apr-2016 06:54
Send private message

from memory the correct cable for your phone should have come in the box...

 

 

 

 





 The views expressed by me are not necessarily those of my employer


7677 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1530384 12-Apr-2016 07:05
Send private message

hyperman:

 

from memory the correct cable for your phone should have come in the box...

 

 

 

 

the router box? :)


26628 posts

Uber Geek
+1 received by user: 6125

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1530386 12-Apr-2016 07:08
Send private message

You should have had a correct cable.

 

What are you plugging the phone into and more importantly is the line 1 light on? If the line 1 light is on you've got things plugged in incorrectly.

 

 




2 posts

Wannabe Geek


  Reply # 1530440 12-Apr-2016 08:57
Send private message

thanks guys - I will call Orcon support again and see if they can get me switched on.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.