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11 posts

Geek
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Topic # 196172 21-May-2016 18:47
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Hi all

 

I have Orcon Genius ADSL at my place and for a very long time (since before Global mode was switched off) I haven't been able to get reliable connectivity to Netflix (app) or Gmail (via mail or outlook app) on any Android devices over my wifi connection.

 

 With Netflix, the app doesn't get past the launch screen - eventually I get a connection timeout error. With gmail, I get a connection timeout notification whenever I try to sync.

 

I still get emails occasionally, but syncing on demand doesn't work.

 

Laptop wifi to the web versions works no problem. Same apps work on friends or work wifi no problem. No problems with other apps using google account - just mail.

 

The problem goes away if I turn off wifi and access via mobile internet. I can stream netflix to chromecast only by switching to 3/4G, finding the content I want to stream, switching to wifi, connecting to the chromecast and then playing the content.

 

I thought it might be a DNS issue but changing my routers DNS to 8.8.8.8 and 8.8.8.4 doesn't help.

 

It's been driving me insane, and I'm hoping someone might have come across this before.

 

Thanks

 

-Graham

 

*update pinging www.netflix.com from my laptop over wifi gets a time out error. But I can still access the site on my browser.

 


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Uber Geek
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  Reply # 1556951 21-May-2016 19:22
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Have you used the default Orcon DNS settings, Preferred DNS Server: 121.98.0.1
Alternate DNS Server: 121.98.0.2




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




11 posts

Geek
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  Reply # 1556953 21-May-2016 19:36
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Hi

 

yes, up until today I had the box ticked in my router settings to "let my ISP decide". It was only because I'm clutching at straws I tried the Google DNS servers.

 

For the sake of eliminating the possibility, I've just tried setting them to these manually, to no avail.

 

It might not be DNS of course - I really have no idea why the problem is restricted to Android apps over this particular connection.

 

Problem exists on my HTC M7, my partners old Samsung S4, her current Vodafone Smart Ultra 6 and I think the netflix problem also occurred on her old iphone 4S as well...


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Ultimate Geek
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  Reply # 1557789 23-May-2016 10:40
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I believe Netflix was adding a feature where android users could select their quality of videos to reduce bandwidth consumption.
It may be related.

NOTE: You can't ping www.netflix.com or www.netflix.co.nz they seem to have blocked IMCP Ping replays.





---------------------------------------------------------------
Nebukadnessar


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Ultimate Geek
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  Reply # 1557866 23-May-2016 11:28
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Netflix.com replies over v6. Pings timing out doesn't necessarily mean there's a problem though.

 

C:\Users\Lorenceo>ping www.netflix.com

Pinging www.latency.prodaa.netflix.com [2620:108:700f::36f4:7f43] with 32 bytes of data:
Reply from 2620:108:700f::36f4:7f43: time=190ms
Reply from 2620:108:700f::36f4:7f43: time=187ms
Reply from 2620:108:700f::36f4:7f43: time=182ms
Reply from 2620:108:700f::36f4:7f43: time=176ms

Ping statistics for 2620:108:700f::36f4:7f43:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 176ms, Maximum = 190ms, Average = 183ms


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