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124 posts

Master Geek


# 196282 25-May-2016 18:50
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Just got my vdsl connection today, getting worse than ADSL results, rang help desk, they said they will monitor new connections for 10 days, but I am a bit skeptical about it, can anyone please shed some light on this?


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  # 1559539 25-May-2016 18:52
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The monitoring is true, but in this case I'd say that there's a fault. At a guess, the tech wired it up incorrectly.




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Master Geek


  # 1559541 25-May-2016 18:56
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The chorus guy did a test with his modem was getting 20mbps down and 1mbps up.

 

I also had a couple good results out of 20 line tests, eg, fast ping and 20mpbs down.


 
 
 
 


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  # 1559543 25-May-2016 18:59
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Well in that case, the question would be "what has changed?" Have you changed any wiring? Power-cycled the modem? Connected to a different socket?




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Master Geek


  # 1559545 25-May-2016 19:01
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Nope, nothing changed... apart from restarting the modem a few times.


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  # 1559554 25-May-2016 19:05
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That's likely to be your problem. Power cycling the modem multiple times will make the automatic monitoring think that you have a very unreliable line (after all, the connection keeps dropping!). It therefore goes into a "fail-safe mode" where it's using reliable - but slow - parameters. Keep the modem turned on constantly for ten days; the system will gradually increase the speed again if there are no dropouts.


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  # 1559556 25-May-2016 19:07
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20/1 sounds like a pretty marginal connection.

 

Post the DSL information from your modem.

 

 

 

 

 

the fact that you mention massive jitter, and such a low upstream ontop of the fact that your quoted upstream speeds are pretty low suggests potentially your upstream is simply congested with an upload.

 

Was a master filter installed?

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Master Geek


  # 1559557 25-May-2016 19:10
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I am seeing some speed improvement as I am typing, will report back if problem comes back.


 
 
 
 


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  # 1559560 25-May-2016 19:17
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hio77:

20/1 sounds like a pretty marginal connection.

 

Post the DSL information from your modem.

 

 

 

 

 

the fact that you mention massive jitter, and such a low upstream ontop of the fact that your quoted upstream speeds are pretty low suggests potentially your upstream is simply congested with an upload.

 

Was a master filter installed?

 

 

 

With the increased range and looser pre-req's, we're getting a few more marginal connections. I was talking to one of my co-workers who reckoned he just put one on with 23/3 last week.

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  # 1559561 25-May-2016 19:20
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what are your modem stats?




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Master Geek


  # 1559574 25-May-2016 19:25
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toejam316:
hio77:

 

20/1 sounds like a pretty marginal connection.

 

Post the DSL information from your modem.

 

 

 

 

 

the fact that you mention massive jitter, and such a low upstream ontop of the fact that your quoted upstream speeds are pretty low suggests potentially your upstream is simply congested with an upload.

 

Was a master filter installed?

 

 

 

With the increased range and looser pre-req's, we're getting a few more marginal connections. I was talking to one of my co-workers who reckoned he just put one on with 23/3 last week.

 

Speaking of that, about a year ago I inquired about vdsl and they said the exchange is too far away so I couldn't get it. But I thought I might just tried again this year and surprisingly they said I could get it now.

 

I re-iterated to them about the answer they gave me a year ago and apparently got told it's okay.


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  # 1559592 25-May-2016 19:31
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variable:

toejam316:
hio77:

 

20/1 sounds like a pretty marginal connection.

 

Post the DSL information from your modem.

 

 

 

 

 

the fact that you mention massive jitter, and such a low upstream ontop of the fact that your quoted upstream speeds are pretty low suggests potentially your upstream is simply congested with an upload.

 

Was a master filter installed?

 

 

 

With the increased range and looser pre-req's, we're getting a few more marginal connections. I was talking to one of my co-workers who reckoned he just put one on with 23/3 last week.

 

Speaking of that, about a year ago I inquired about vdsl and they said the exchange is too far away so I couldn't get it. But I thought I might just tried again this year and surprisingly they said I could get it now.

 

I re-iterated to them about the answer they gave me a year ago and apparently got told it's okay.

 

 

Yep, a lot of stuff is flying now that wasn't before - used to be required that all connections to VDSL were full installs with splitters, and that the line length couldn't be more than 900m. I think the new limit is we're allowed up to 1.3Km, and you don't need a splitter install (which is nonsense, there are only a couple of houses pre-00's I've seen that have wiring good enough to not trash VDSL).

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  # 1559594 25-May-2016 19:32
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toejam316:
hio77:

 

20/1 sounds like a pretty marginal connection.

 

Post the DSL information from your modem.

 

 

 

 

 

the fact that you mention massive jitter, and such a low upstream ontop of the fact that your quoted upstream speeds are pretty low suggests potentially your upstream is simply congested with an upload.

 

Was a master filter installed?

 

 

 

With the increased range and looser pre-req's, we're getting a few more marginal connections. I was talking to one of my co-workers who reckoned he just put one on with 23/3 last week.

 

 

 

some of us with marginal lines that have already been confirmed chorus's side are still having issues getting it past isps. seems to be a bit of an issue on their side.

 

 

 

Marginal isnt such a bad thing, but still important to know all the variables before seriously commenting.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1559596 25-May-2016 19:33
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variable:

 

Nope, nothing changed... apart from restarting the modem a few times.

 

 

Thats variable, Variable


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  # 1559597 25-May-2016 19:34
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variable:

 

I am seeing some speed improvement as I am typing, will report back if problem comes back.

 

 

As my above comment, this is sounding like a congested connection at the user level rather than a fault at all.

 

 

 

Post the stats, if you need directions do ask, i have an orcon VDSL modem sitting at my feet i could power up and hand you exact directions.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




124 posts

Master Geek


  # 1559601 25-May-2016 19:40
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Thanks guys, good info.

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