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263 posts

Ultimate Geek
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  Reply # 1564920 3-Jun-2016 11:22
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I am really starting to regret my decision to stay with Orcon......

 

My speeds are back to 130/200 today.





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- Mitchell and Webb

 

 

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263 posts

Ultimate Geek
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  Reply # 1567066 7-Jun-2016 12:58
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6 days later....





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

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263 posts

Ultimate Geek
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  Reply # 1567718 8-Jun-2016 09:49
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Another day, still no progress, still getting 130/200.

 

I am assuming that I am not going to be charged for 200/200 speeds?

 

In this scenario, am I able to break contract to change providers without penalty I wonder?





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

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Meow
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  Reply # 1567936 8-Jun-2016 14:17
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The speeds are more or less best effort so the answer to that is really a no. Just sounds like to me they've got handover congestion.






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Ultimate Geek
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  Reply # 1567944 8-Jun-2016 14:29
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michaelmurfy: The speeds are more or less best effort so the answer to that is really a no. Just sounds like to me they've got handover congestion.

 

 

 

50-60% of advertised speed is not really best effort is it? Considering I get 210 up consistently and only between 100-130 down and my internal network can handle 500/500.

 

To me 'best effort' would be 180+, the speed I am missing out on is more than most peoples full connection speed, is that unreasonable?

 

 

 

edit: I figured I would call enable to see if they could see any issues using my install ref number, they won't look at it unless it is raised as a a fault by Orcon, so looks like I really have got nowhere :(





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

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  Reply # 1567978 8-Jun-2016 15:16
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The uniformity of the speed test results point more toward an incorrect profile / port configuration rather than network peak congestion.

 

 

That last international speed test result to San Fran looks really good, if you consistently get those results, I wonder if they've assigned all your traffic into the high priority CIR queue which somehow maxes out at 133 Mbps or something.



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Ultimate Geek
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  Reply # 1567987 8-Jun-2016 15:27
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yitz: The uniformity of the speed test results point more toward an incorrect profile / port configuration rather than network peak congestion.

 

 

 

That's the conclusion I have come to with my testing and info I have received, just trying to convince Orcon/Enable that is the issue I have now.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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  Reply # 1568212 8-Jun-2016 20:19
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have you actually called and logged a fault? or are you expecting someone on here sort it out for you?




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Ultimate Geek
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  Reply # 1568273 8-Jun-2016 21:08
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Jase2985:

 

have you actually called and logged a fault? or are you expecting someone on here sort it out for you?

 

 

Yep, called and been through all the required tests with the support line over the phone and ran and submitted the diagnostics from the supplied tool last week. As well as all the suggested tests etc. from this thread.

 

I guess I am waiting for Orcon to pass the potato to Enable?





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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  Reply # 1568351 9-Jun-2016 05:41
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have you called back recently?




263 posts

Ultimate Geek
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  Reply # 1568443 9-Jun-2016 09:25
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Jase2985:

 

have you called back recently?

 

 

 

 

Not since last Friday, there was no indication from Orcon that I was meant to chase it up after all the information and tests were done? Do you think they will not action it unless I chase it again?





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


dt

310 posts

Ultimate Geek
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  Reply # 1568576 9-Jun-2016 12:02
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I my case, they charged me and would not agree to any sort of credits.. I had the same issue.. I was only getting 30mb when paying for a 100mb plan.. 6 months later it got sorted with a firmware update to my router.. Orcon did not want to budge on any sort of credits due to me.. I gave up in the end. 

 

 

 

I feel your frustration.. 

 

 


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  Reply # 1568830 9-Jun-2016 17:15
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DrDee:

 

Jase2985:

 

have you called back recently?

 

 

 

 

Not since last Friday, there was no indication from Orcon that I was meant to chase it up after all the information and tests were done? Do you think they will not action it unless I chase it again?

 

 

 

 

no but if you keep enquiring why my speed is not what it should maybe you might get onto someone who knows how to fix it instead of just waiting

 

not taking away from the fact they should have sorted it already


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  Reply # 1569128 10-Jun-2016 08:23
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Your much better to pester the unholy crap out of them until they get it sorted if they are going to drag their feet 




263 posts

Ultimate Geek
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  Reply # 1570640 12-Jun-2016 19:26
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Well it has been 9 days since I gave all the requested test information to Orcon, no follow up, no progress at all.

 

Was on 100Mbps, was paying for 100Mbps was getting 100Mbps.

 

Now on 200Mbps, paying for 200 Mbps and getting 100Mbps.

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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