Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
7664 posts

Uber Geek
+1 received by user: 2519

Subscriber

  Reply # 1570644 12-Jun-2016 19:34
Send private message

when was the last time your called?


259 posts

Ultimate Geek
+1 received by user: 57

Trusted
Orcon

  Reply # 1570860 13-Jun-2016 10:07
Send private message

DrDee: Well it has been 9 days since I gave all the requested test information to Orcon, no follow up, no progress at all. Was on 100Mbps, was paying for 100Mbps was getting 100Mbps. Now on 200Mbps, paying for 200 Mbps and getting 100Mbps.

 

Hi there,

 

Can you PM me with your account details please - I'll chase this up with the team. My apologies for the trouble.

 

Cheers,

 

Cam




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1574939 16-Jun-2016 11:26
Send private message

bameron:

 

DrDee: Well it has been 9 days since I gave all the requested test information to Orcon, no follow up, no progress at all. Was on 100Mbps, was paying for 100Mbps was getting 100Mbps. Now on 200Mbps, paying for 200 Mbps and getting 100Mbps.

 

Hi there,

 

Can you PM me with your account details please - I'll chase this up with the team. My apologies for the trouble.

 

Cheers,

 

Cam

 

 

 

 

I sent a PM straight away, still have not had any contact and/or feedback. Day 12. Speed still half (or a bit over) of the upload/plan speed...





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1577003 20-Jun-2016 11:43
Send private message

According to the tests it looks like I am consistently getting issues with 2nd hop (request timeout) no matter what the route. So issue looks like nothing on my side of the modem.

 

Orcon have this info as of 16th. Still no actual updates from Orcon as to what is happening, if anything, other than confirming receipt of the test data...





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1577111 20-Jun-2016 13:54
Send private message

DrDee:

 

According to the tests it looks like I am consistently getting issues with 2nd hop (request timeout) no matter what the route. So issue looks like nothing on my side of the modem.

 

Orcon have this info as of 16th. Still no actual updates from Orcon as to what is happening, if anything, other than confirming receipt of the test data...

 

 

Had to resubmit test today as dropbox/onedrive/drive were in the tray.

 

Still have timeout on 2nd hop only.

 

Odd thing is in all the speed tests the initial download spike on the graph hits 200, then the graph shows it instantly drop back down and stay almost perfectly level at 100-130. On the upload it spikes up to 200 and stays there. I had a similar issue originally with my fibre that turned out to be something to do with tagging the data (whatever that means)?





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1578402 22-Jun-2016 15:46
Send private message

21 days later. Still have half the speed of the plan... :( I wonder if I am going to get a full month ;)





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


7664 posts

Uber Geek
+1 received by user: 2519

Subscriber

  Reply # 1578468 22-Jun-2016 17:01
Send private message

and when the last time you called and talked to them about it?

 

 

 

you can post all you like in here but its not an official support channel




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1578588 22-Jun-2016 18:31
Send private message

Jase2985:

 

and when the last time you called and talked to them about it?

 

 

 

you can post all you like in here but its not an official support channel

 

 

 

 

No but it is a good place to keep a log of how support is handled for other potential customers etc.

 

Last talked to Orcon two days ago.

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1578596 22-Jun-2016 18:52
Send private message

Testing to Auckland and it does get an expected drop in upload speed but download remains the same.

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1578597 22-Jun-2016 18:57
Send private message

Just got off the phone from Orcon, have done tests again and reset modem again and done more tests.

 

They are going to investigate further and might get back to me in 1-3 days depending on what they find, they may replace the modem.

 

But I was told that because I am getting over half of the advertised speed (103!!) not to expect any better!





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1580977 27-Jun-2016 12:05
Send private message

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 1581026 27-Jun-2016 13:00
Send private message

DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

That shouldn't be your job as Orcon are the sending party it's up to them to chase it up.... and Seriously Orcon how do you F that up 


4389 posts

Uber Geek
+1 received by user: 821

Trusted
Lifetime subscriber

Reply # 1581063 27-Jun-2016 13:22
Send private message

DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

Bahahahahaaaa! How do you find out tho?








263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1581098 27-Jun-2016 14:07
Send private message

nakedmolerat:

 

DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

Bahahahahaaaa! How do you find out tho?

 

 

 

 

Got delivered to an old fella who signed for it but didn't have his glasses on so didn't see it wasn't for him until later.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1581440 27-Jun-2016 19:59
Send private message

It is pretty well bang on! lol!

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.