Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
2103 posts

Uber Geek
+1 received by user: 525


  Reply # 1581514 27-Jun-2016 20:34
Send private message

Do orcon use slingshot IP's now (yeah I know they're both callplus)


Meow
7449 posts

Uber Geek
+1 received by user: 3586

Moderator
Trusted
Lifetime subscriber

  Reply # 1581627 27-Jun-2016 23:52
One person supports this post
Send private message

Hey link in my signature. I think it is about time 😂




I fix stuff!
1650 posts

Uber Geek
+1 received by user: 316

Trusted
Vocus
Subscriber

  Reply # 1581632 28-Jun-2016 02:41
Send private message

michaelmurfy: Hey link in my signature. I think it is about time 😂

 

But do they IPV6? :P

 

or Peer?

 

 




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1581840 28-Jun-2016 12:38
Send private message

Picked up the new modem, wasn't packaged very well at all, rattling around in the box :) So bad it has bent one of the power plug tangs quite badly.

 

 

 

 

Time to do some speed tests and see if the modem was the issue.

 

 

Looks like I have gained about 40Mbps by swapping modems. Still only 75% of speed but getting closer to acceptably faster than the 100Mbps plan.

 

 

 

Linetest gets very similar results.

 

I know it is only a visual indicator but the graph on Linetest shows the download initially peek at about 200 and then drop and flatten at 140 where the upload hits that same peak and stays there.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


28 posts

Geek
+1 received by user: 3


  Reply # 1582950 29-Jun-2016 20:32
One person supports this post
Send private message

I had a very similar issue, but as a quick test to confirm.

 

Can you run cmd -> "ping orcon.net.nz -t" or equivalent and then go download something that hits 100mbit limit (run a speedtest if you want)

 

Then check if the ping turns to rubbish during the test.

 

See:http://www.geekzone.co.nz/forums.asp?forumId=82&topicId=190900

 

 




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1583128 30-Jun-2016 09:04
Send private message

f0rky:

 

I had a very similar issue, but as a quick test to confirm.

 

Can you run cmd -> "ping orcon.net.nz -t" or equivalent and then go download something that hits 100mbit limit (run a speedtest if you want)

 

Then check if the ping turns to rubbish during the test.

 

See:http://www.geekzone.co.nz/forums.asp?forumId=82&topicId=190900

 

 

 

 

 

 

OMG you are 100% correct.

 

Was getting a steady 15-16ms pinging orcon, as soon as I ran a speedtest my ping jumped over 100ms and I was getting timeouts.

 

What was your solution?

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


28 posts

Geek
+1 received by user: 3


  Reply # 1583394 30-Jun-2016 15:02
One person supports this post
Send private message

Yup looks like its the same issue, its a problem with the upgrade process.  My ticket was #12505078 if you wanted to refer them to that.

 

I gave up calling the helldesk after the 3-4th time and decided to stuck to email support and geekzone.

 

ubergeeknz chased it up from the inside for me so you could ask him nicely to do the same?

 

 

 

The last email from support said "Issue referred to the NOC and investigated by the Design and Build team" before it was resolved.

 

 

 

 

 

 




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1583434 30-Jun-2016 16:09
Send private message

f0rky:

 

Yup looks like its the same issue, its a problem with the upgrade process.  My ticket was #12505078 if you wanted to refer them to that.

 

I gave up calling the helldesk after the 3-4th time and decided to stuck to email support and geekzone.

 

ubergeeknz chased it up from the inside for me so you could ask him nicely to do the same?

 

The last email from support said "Issue referred to the NOC and investigated by the Design and Build team" before it was resolved.

 

 

 

 

Mega-thanks man!

 

I have messaged ubergeeknz and also bameron on facebook Orcon page so hopefully it will get addressed. 30 days of trying so far and you are the most help I have had ;)





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1589618 11-Jul-2016 12:51
3 people support this post
Send private message

FYI, if you are thinking of going with Orcon, its been 40 days and still no change on my speed (still only getting roughly 100/200 on my 200/200 plan), dealing with support over the phone reinforces the 2 star (pretty well the lowest) rating that consumer gives Orcon for support, in fact other than sending me a new modem and requesting a couple of modem resets I can't see that any changes or investigation has been done at all despite numerous calls to support and even pleading for help with level 2's here :(

 

I will be cancelling my account this week with the fibre guarantee and shifting to Bigpipe. If my speeds on Bigpipe are only 100/200 on the 200/200 plan then I am happy to come back here and eat my hat...





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


Meow
7449 posts

Uber Geek
+1 received by user: 3586

Moderator
Trusted
Lifetime subscriber

  Reply # 1590038 12-Jul-2016 03:26
One person supports this post
Send private message

@DrDee do keep us updated. The $99 modem that BigPipe offers is also pretty good if you're just wanting internet (no fancy stuff though). I am using BigPipe with a 200/200 connection + Edgerouter Lite and currently I am able to max out my network at 214Mbit down, 213Mbit up (there are some Linux updates being done at the moment so no Speedtest image, just take my word for it). Enjoy your $20 off using the link in my signature + 2mo free and lets see how you get on. You've honestly been messed around for too long here, you've given them ample chance to fix it so I think it is totally fair for you to move on.

 

Hopefully no hat eating is necessary here!





28 posts

Geek
+1 received by user: 3


  Reply # 1592936 15-Jul-2016 09:22
Send private message

Good to hear you can get out of it @DrDee, wish we could do the same! (moving)

 

We're just gonna bite the bullet and pay the early termination because it will be worth it to not have to deal with Orcon helpdesk again.

 

 

 

 




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1593163 15-Jul-2016 13:55
8 people support this post
Send private message

Well, Here you have it.

 

 

 

Bigpipe were able to achieve in 3 days what Orcon could not in 40+ days.

 

Results speak for themselves I guess. The utter frustration of dealing with Orcon support and continually having to go through tier 1 problem solving when the multitude of testing showed that it was in fact a set-up issue just stupefied me, I cannot understand how it was allowed to go unfixed for so long....

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1593238 15-Jul-2016 16:30
Send private message

And so it continues...

 

Can someone point out for me where it says that the fibre guarantee clause of the terms and conditions was only valid for 2015 in case I have missed it? For the life of me I can't find that mentioned in the T&C but apparently that's the reason they will not honour it even though my reason is legitimate and meets the criteria of that clause.

 

https://www.orcon.net.nz/about/terms/category/fibre

 

I have asked Orcon to point out where that very specific timeframe is outlined in the T&C and they said they cannot. They said they will escalate the issue because of that, but I have to call back in 2-3 days to see how that goes (sounded like the supervisor that my support person was going back and forward with really doesn't care what the terms and conditions say). BTW, I was completely calm and polite the whole time because it is not the support persons fault, they have a job to do, I spent a couple of years in service so I know what its like, although I was told not to interrupt when the support person came back the second time claiming that timeframe is correct and I asked "where? I cannot see the date you are referring to, can you point it out to me please".

 

Guess we will find out in a couple of three days :)





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


28 posts

Geek
+1 received by user: 3


  Reply # 1593304 15-Jul-2016 18:58
Send private message

Thats odd, on the waybackmachine its not in their terms and condition until 2016!

 

https://web.archive.org/web/20160124064037/https://www.orcon.net.nz/about/terms/category/fibre

 

 


21135 posts

Uber Geek
+1 received by user: 4219

Trusted
Subscriber

  Reply # 1593322 15-Jul-2016 19:23
One person supports this post
Send private message

If ever there was a case where the not happy with it guarantee should apply its over a month of getting less than you are paying for.

 

Make sure you keep records of that you are disputing all the bills so that you have something to give to the debt collectors when orcon send you there.





Richard rich.ms

1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.