Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

adw



173 posts

Master Geek
+1 received by user: 24


Topic # 196498 2-Jun-2016 11:40
Send private message

Hi

 

Anyone else finding Iserve resorting to not answering service calls, emails, or returning phone calls at the moment, especially if the issue is complicated?  Service had got good there for a while but over the last few months seems to have deteriorated badly.

 

Cheers


Create new topic
39 posts

Geek


  Reply # 1564397 2-Jun-2016 17:23
Send private message

Yeah something is up.  If you send a support ticket via e-mail your average time to reply is now 7-12 days.  Even for a simple ticket that was 'please send me a return courier bag for my old modem as you didn't include one'.  They then sent me a courier bag, in a courier bag which I had to go collect from the Postshop as it was Signature required.  Then sent me another 2 days later....

 

My change of plan recently was a complete mess due to no one looking at my email based tickets until about 10days which was too late and my VoIP phone had been cut-off.  It was out for 2 weeks...

 

I put in an email ticket about an extra $5 on my bill on 28 May just the auto-reply thus far.

 

Matt


182 posts

Master Geek
+1 received by user: 20


  Reply # 1564671 3-Jun-2016 00:42
Send private message

I'm on the old fibre planning paying $130 a month roughly for 100/20, really want to change to 200/20 or whatever the faster plan is for that price but they told me the fibre modem I'm using (which supports that speed) has to be replaced with a new one, and that I have to start a new term contract to change. With orcon tech support no longer being in NZ, as far as I'm aware, and reading the stories here im too worried somethings going to go wrong. Thought about switching to my republic but don't know much about them.

14210 posts

Uber Geek
+1 received by user: 1826


  Reply # 1564673 3-Jun-2016 00:49
Send private message

adw:

 

Hi

 

Anyone else finding Iserve resorting to not answering service calls, emails, or returning phone calls at the moment, especially if the issue is complicated?  Service had got good there for a while but over the last few months seems to have deteriorated badly.

 

Cheers

 

 

 

 

When I last emailed them via their control panel a few months ago, I never got a reply, and when I phoned them and did get through to them, they said I had emailed the wrong address. But I used the form on their website, so they must have not got it setup correctly to send to the right email address. Pretty much the only way now to get support is to phone them, which is a pain, because it is far easier and quicker to send an email. But their phone support was fine when I last used probably back in Feb or March. Isn't it now owned by Callplus / Slingshot? They have updated things over the last year, such as webmail, and PHP and MySQL and using newer version now. But these days you need a host to reply within 12 hours of an email being submitted. Another NZ host I use also has had problems with slow support.


264 posts

Ultimate Geek
+1 received by user: 58

Trusted
Orcon

  Reply # 1564827 3-Jun-2016 09:54
Send private message

adw:

 

Hi

 

Anyone else finding Iserve resorting to not answering service calls, emails, or returning phone calls at the moment, especially if the issue is complicated?  Service had got good there for a while but over the last few months seems to have deteriorated badly.

 

Cheers

 

 

Hi there,

 

Sorry to hear you've been having some issues. Can you PM me with your domain/iSERVE username and I'll get the team to check it out for you?

 

Cheers,

 

Cam


438 posts

Ultimate Geek
+1 received by user: 70

Subscriber

  Reply # 1564866 3-Jun-2016 10:35
Send private message

My recent experience with Orcon was unbelievably bad.

 

Requested move (to the house next door). No technician required on-site as both houses were wired for VDSL.

 

Received email confirmation that it would happen on the 30th. 

 

Got disconnected on the 25th.

 

Numerous long calls (including "on-hold" for ages) and eventually got them to agree that the issue was not with my hardware or wiring.

 

Their next step, despite my anger, was to log a job for Chorus to look at it (up to 3 working days, 5 days total including the weekend)

 

More anger so I phoned afriend at Chorus who said Orcon should have done what I did and phoned them. He had it fixed in 10 minutes.

 

Every time you call them the recording says they would like to send a survey. I still haven't received one.

 

I also tried to explain that I could name 20 customers who joined Orcon after my referral. Well the referrals will cease.





Rob

UHD

649 posts

Ultimate Geek
+1 received by user: 290


  Reply # 1564903 3-Jun-2016 10:57
Send private message

Rambaldi: I'm on the old fibre planning paying $130 a month roughly for 100/20, really want to change to 200/20 or whatever the faster plan is for that price but they told me the fibre modem I'm using (which supports that speed) has to be replaced with a new one, and that I have to start a new term contract to change. With orcon tech support no longer being in NZ, as far as I'm aware, and reading the stories here im too worried somethings going to go wrong. Thought about switching to my republic but don't know much about them.

 

 

 

https://www.bigpipe.co.nz/

 

 

 

No muss, no fuss. Just 200/200 for $129.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.