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Topic # 198624 16-Jul-2016 20:22
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As above. A few weeks ago we made the move from Slingshot to Orcon. Not a huge difference in service (supposedly), however, we're now on some kind of VDSL line (not quite VDSL speeds, but better than ADSL) -- 18mb down / 1mb up. It's hard to explain but there was an issue with the line.

Anyways. I play a lot of online games (WoW, Heroes of the Storm, etc...), and occasionally I'll play with my friends who live in the UK (where I used to live). The best server for all of us to play on is US West. I usually get between 150-160ms to US West. However, a week or so after moving to Orcon, I was disconnected mid-game (playing on US West in HoTS). When I reconnected my ping had increased by about 80ms. Since then, my ping has remained significantly higher to the United States. I now get 250ms to US West, and 265 to Central and Eastern America. That seems a bit... excessive? This makes playing most games on American hosted servers too frustrating now. Considering the physical distance between the West, Central and Eastern America, I'm getting very similar ping to all of them. US West is especially high.

When I Speedtest LA, I get 170ms (before DLM / interleaving I got 145ms). The DLM on my line right now has increased my latency by about 15-25ms. Although, a little after we moved over my latency was 20ms lower than what it is right now, last week it increased for whatever reason, regardless of it being 100% stable. Sigh. In World of Warcraft right now, when I play on Western United State servers, I get 240-250ms, Eastern is 250-255ms. This is completely unsatisfactory. A few months ago, I was getting 145ms to Western servers, now the best I can get is 240ms? And yet when I Speedtest or use a VPN, I can get 170ms (would be lower but DLM has increased my latency like I mentioned before). 

Has anyone else experienced a similar issue, and know anything I can do to get it resolved. Its really impacted what games me and my friends can play, and basically makes it impossible to do so now. Why is the pathing so terrible...

Thanks in advance,

 

Chris. 

 

Speedtest to LA when on fastpath ADSL: Click to see full size

Speedtest to LA when on VDSL (DLM +15-25ms): Click to see full size


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  Reply # 1593670 16-Jul-2016 20:22
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1594274 18-Jul-2016 09:15
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Orcon and SLingshot use the same network infrastructure in the core. So any increase of latency is most probably in the last mile. As you mentioned the VDSL line isn't performing as expected.

 

 

 

DSL lines by default have interleaving turned off. VDSL especially in the more extreme DLM settings have very large interleaving paramaters set, which would explain the difference in latency.

 

 

 

If you can get your VDSL performing correctly then I would say your latency would be on-par if not better than you had it before.


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