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55 posts

Master Geek
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Topic # 201986 12-Sep-2016 20:44
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Moved address recently to a new part of auckland. After getting things setup (needed extra config in the router after i reset it apparently, 15 minutes with a helpful tech on the phone) He finished up telling me that my phone was on POTS, not VOIP as it was previously. Is there any reason it would be done that way? 

 

Possibly unrelated - but i'm also paying about $9 more than my previous address now as well, and getting less for it. i.e. POTS instead of VOIP and no caller id/voicemail. 


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269 posts

Ultimate Geek
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Orcon

  Reply # 1630295 14-Sep-2016 14:58
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Hi there,

 

If you still need a hand with this please flick me a PM with your account details and I'll take a look.

 

Cheers,

 

Cam


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Uber Geek
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  Reply # 1630300 14-Sep-2016 15:10
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As I understand it you are provisioned POTS when you are connected to their unbundled gear at the exchange.

 

 

No caller ID/voicemail is more likely to be related to the plan you are on. It used to be included as standard but not anymore on their new/current plans. So it depends whether or not you agreed to change to one of their new plans/pricing..



55 posts

Master Geek
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  Reply # 1630802 15-Sep-2016 11:38
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Hmm Might have changed plans. I'll get in touch Bameron - thanks


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Uber Geek
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  Reply # 1630809 15-Sep-2016 11:48
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The service description of their most current plan/offering is here: https://www.orcon.net.nz/myaccount-support/pdfs/ADSL.pdf 

 

It seems they have four ways of provisioning:

 

  • Broadband and VoIP Phone Line (Orcon exchange equipment)
  • Broadband and Analogue Phone Line (Orcon exchange equipment)
  • Broadband and VoIP Phone Line (Chorus exchange equipment)
  • Broadband and Analogue Phone Line (Chorus exchange equipment)



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Master Geek
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  Reply # 1630818 15-Sep-2016 12:08
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Thats an interesting read - Seems like I'm on an At home plan on Chorus equipment. and previous address was a Genius Plan on Orcon equipment. Based on that doc, i should be able to get genius on chorus, and get the voip phone. 

 

 

 

Just wondering out lout now if it is worth the switch.


cisconz
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  Reply # 1630822 15-Sep-2016 12:10
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yitz:

 

The service description of their most current plan/offering is here: https://www.orcon.net.nz/myaccount-support/pdfs/ADSL.pdf 

 

It seems they have four ways of provisioning:

 

  • Broadband and VoIP Phone Line (Orcon exchange equipment)
  • Broadband and Analogue Phone Line (Orcon exchange equipment)
  • Broadband and VoIP Phone Line (Chorus exchange equipment)
  • Broadband and Analogue Phone Line (Chorus exchange equipment)

 

What I note from that is that CallerID and Call Waiting is only specifically priced on the Broadband and Analogue Phone Line (Chorus exchange equipment)

 

That implies to me that it is included on the other plans.





Hmmmm




55 posts

Master Geek
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  Reply # 1630827 15-Sep-2016 12:16
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Or not available :-D


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Uber Geek
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  Reply # 1630862 15-Sep-2016 12:45
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Since I'm assuming you're in urban Auckland you'll most likely be on "At Home/Orcon equipment". Initially they did VoIP over their own equipment but later changed to POTS for some reason.

 

 

As listed, their most current pricing plan for on-net customers does not include voicemail/caller ID as standard. It is listed as "Voicemail package for an extra $4" and I assume that includes both voicemail and caller ID.

 

 

The last option "At Home/Chorus equipment" will primarily be for those in regions where they do not have Genius voice interconnects and cannot be served by Chorus EUBA (Genius over Chorus equipment). That will be an 'off-net' service using resold HomeLine and the wholesale smartphone charges apply as listed (where available).



55 posts

Master Geek
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  Reply # 1630868 15-Sep-2016 12:57
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I think on on chorus equipment in Urban south auckland based on the online upgrade service trying to charge $10 for voicemail - which aligns to that document for "At Home" over Chorus


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Uber Geek
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  Reply # 1630878 15-Sep-2016 13:08
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Okay, not sure then, hopefully the Orcon rep can sort it out for you. :)

 


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