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Topic # 204488 4-Oct-2016 00:34
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So I have been a customer of orcons for 4 years. When I went to get a new modem from them, they said that I can't, cause my credit rating is -34.

They told me that after my contract is up, that they will be moving everyone to the new platform. Thing is I cannot get onto the new platform apparently because my credit rating is -34.

Flick energy said my credit rating was good.

Orcon says I have a bill with dun and Bradstreet, I rang them and they said that I have nothing with them. Orcon still says that when my contract ends that they won't be able to do anything about it. I have been with them for 4 years. I'm so guttered cause I don't want to change from them. Credit department reckons there's nothing they can do and their system won't allow me on the new platform. Totally guttered.

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  Reply # 1644983 4-Oct-2016 00:47
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Have you missed payments to Orcon and they have needed to chase you?




Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1645021 4-Oct-2016 08:36
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Sometimes Orcon have been a bit slow to pay up when they have had to.

 

 

 

http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=11482921


 
 
 
 


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  Reply # 1645027 4-Oct-2016 08:52
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Ask Orcon for that information showing you have a bill with D&B  - you can get credit checks done for free online - https://www.govt.nz/browse/consumer-rights-and-complaints/debt-and-credit-records/check-your-own-credit-report/

 

 





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  Reply # 1645244 4-Oct-2016 14:23
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Kiwiprobie: So I have been a customer of orcons for 4 years. When I went to get a new modem from them, they said that I can't, cause my credit rating is -34.

They told me that after my contract is up, that they will be moving everyone to the new platform. Thing is I cannot get onto the new platform apparently because my credit rating is -34.

Flick energy said my credit rating was good.

Orcon says I have a bill with dun and Bradstreet, I rang them and they said that I have nothing with them. Orcon still says that when my contract ends that they won't be able to do anything about it. I have been with them for 4 years. I'm so guttered cause I don't want to change from them. Credit department reckons there's nothing they can do and their system won't allow me on the new platform. Totally guttered.

 

Hi there,

 

This sounds a little odd, could you PM me with your account details please?

 

Cheers,

 

Cam




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Master Geek
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  Reply # 1648675 10-Oct-2016 17:58
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Done and waiting on a reply.


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  Reply # 1649632 12-Oct-2016 10:22
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Kiwiprobie:

 

Done and waiting on a reply.

 

 

Hi there,

 

When I try to reply to your PM it tells me you prefer not to receive PMs.

 

Anyway, I have requested some more info on the issue, I should hopefully hear back soon.

 

Cheers,

 

Cam




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Master Geek
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  Reply # 1649721 12-Oct-2016 12:42
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Ok I have turned on that setting to get PM's.

 

 

 

Can you send me a pm to make sure i can get them, and see if I have done it right please?




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  Reply # 1651982 16-Oct-2016 17:20
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Linux: Have you missed payments to Orcon and they have needed to chase you?

 

 

 

No, I always pay my bills on time all the time, there was only once from what I remember that I was 2 days late.


xpd

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  Reply # 1652100 17-Oct-2016 08:51
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Kiwiprobie:

 

Linux: Have you missed payments to Orcon and they have needed to chase you?

 

 

 

No, I always pay my bills on time all the time, there was only once from what I remember that I was 2 days late.

 

 

Heh, I remember when I missed a bill once with them, thought I'd just pay it the next month, but nope, I was getting phone calls from their credit recovery team within a week :-p Which seemed to be outsourced..... because when I called them back to follow up, the woman who answered didnt seem to know who Orcon was or even why I'd be calling her until I gave her the full story...... odd way of doing things but oh well. Was sorted with no issues in the end.

 

 

 

Did you try the free credit reports ? Did they show anything ?

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    




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  Reply # 1654566 19-Oct-2016 16:48
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Nope its all sorted now.  So I'm really really happy now.


Glurp
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  Reply # 1654596 19-Oct-2016 18:56
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 Isn't it nice when things work out? Another plus 1 for Geekzone!

 

 





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  Reply # 1654643 19-Oct-2016 19:48
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Yes.  Geek zone really is helpful.


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  Reply # 1654692 19-Oct-2016 20:32
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you have me puzzled. You referred to moving to new platform. What the heck si thatg I am Orcon customer and dont know anything about new platform.

 

Can you enlighten

 

Kiwiprobie:

 

Nope its all sorted now.  So I'm really really happy now.

 





Nokia 7 Plus
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Samsung TAB A 10"

 

 

 


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  Reply # 1655084 20-Oct-2016 13:25
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ronw:

 

you have me puzzled. You referred to moving to new platform. What the heck si thatg I am Orcon customer and dont know anything about new platform.

 

Can you enlighten

 

 

Howdy Ron

 

Yes there are two platforms. The original platform which is 'legacy' Orcon (Cosmos) and the new platform (Orcon+) that was bought about by the merger of CallPlus/M2/Vocus.
I believe that the end goal is to gradually migrate all legacy customers onto the new platform and all new customers will automatically be provisioned on the new platform.
I think that basically sums it all up.

 

Cheers




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Master Geek
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  Reply # 1656574 23-Oct-2016 14:17
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Now that I didn't know.


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