Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


Topic # 204567 7-Oct-2016 10:17
Send private message

Hi All

 

I'm new to NZ and would like to share my experience with Orcon thus far to determine whether or not this is standard practice.

 

  • I signed up with Orcon on the 26/09/2016 for their Unlimited VDSL package after checking for available services for my address in Flagstaff.
  • Received an email stating that my go live date was the 30/09/2016 (coincidently this was the last correspondence I received from them).
  • Received my modem (Orcon Genius) on the 28/09/2016 but couldn't connect it to my wall socket as I have a wide end socket and I only received a regular RJ-11 cable. There was no filter/splitter in the box.
  • Went to Auckland for the weekend and got a filter from a friend. Returned on the 02/10/2016 and proceeded to connect the modem to the phone socket.
  • My ADSL light stabilized but my Internet light wouldn't come on.
  • Phoned support on the 02/10/2016 (Sunday) to report this and was told that somebody would attend to this on the 03/10/2016 (Monday).
  • Phoned support again on the 04/10/2016 and was told that it's been escalated to Chorus (if I heard correctly) and that I must just wait for somebody to contact me as there's nothing more that they can do.
  • It's now been 11 days since I signed up but I'm still not connected.

Is this standard practice and should I just wait it out? Is there anything else I can do, like try to get a wide end to regular RJ-11 cable?

 

Any and all help is highly appreciated.

 

Thanks in advance.


Create new topic
9 posts

Wannabe Geek
+1 received by user: 1

Trusted

  Reply # 1647124 7-Oct-2016 10:36
Send private message

you can get wide jack from $2 shops


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1647131 7-Oct-2016 10:47
Send private message

You shouldn't be using any internal filter with VDSL, usually a master filter install is performed, and only one socket provides VDSL signal (the rest are for phones only).  

 

Has a technician been to do the install?

 

When you see this - feel free to send me a PM with your account number and any other helpful details so I can follow it up.  Thanks, and sorry for the experience to date.


 
 
 
 


dt

326 posts

Ultimate Geek
+1 received by user: 41


  Reply # 1647133 7-Oct-2016 10:50
Send private message

Not standard and is piss poor. 

 

It's hard to get any reliable information from the contact center staff.

 

The Orcon staff that lurk this forum are absolutely fantastic though and once they catch wind of this they'll give you the confidence that you'll be getting sorted ASAP.

 

You'll need a filter on your phone jack so suggest just leaving it as is

 

I would recommend that you have a masterfilter install though, if you're a bit of a techy/hobbiest/DIY person like most here you can buy a kit off trademe and give it a crack yourself otherwise you'll be looking roughly $150-200 for a professional install.

 

Be sure that you're prorated the days you're without internet as well.

 

btw, welcome to NZ :)


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.