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Topic # 204639 11-Oct-2016 00:14
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I'm a person who has been with orcon for quite a while and tonight needed to ring Orcon support as got home from work to find no Internet and no phone. Rang the 0800 number and what it's after hours. I don't ring often but in case of no service this is Crap. How long has it been like this. !!??




GZMCC. Nokia Lumia 1020,Galaxy Note 8, Microsoft Surface Pro 4 i5 4Gb Ram,128gb, Cam Am Spyder F3 LTD.  GoPro 5 Black, Samsung Gear 3


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  Reply # 1648846 11-Oct-2016 00:16
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Enough to make me look at alternative companies too. Ufb in Hamilton




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  Reply # 1648899 11-Oct-2016 09:05
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What time did you call ?

 

"Our technical team are available to take your calls from 8am to 10:30pm on Monday to Friday, and 8am to 8pm on the weekend."





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  Reply # 1648963 11-Oct-2016 10:03
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xpd:

 

What time did you call ?

 

"Our technical team are available to take your calls from 8am to 10:30pm on Monday to Friday, and 8am to 8pm on the weekend."

 

 

11.30 pm after I got home from work. !!





GZMCC. Nokia Lumia 1020,Galaxy Note 8, Microsoft Surface Pro 4 i5 4Gb Ram,128gb, Cam Am Spyder F3 LTD.  GoPro 5 Black, Samsung Gear 3


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  Reply # 1648972 11-Oct-2016 10:15
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I don't think it's reasonable to expect them to be open at 11:30pm on a Monday…


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  Reply # 1648975 11-Oct-2016 10:22
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Yeah, and if theres a line fault, a line tech wont be getting up at 1am to fix it for you ;)

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-xxxx @ x.xxGHz  16GB RAM  Win 10 pro    Console : Xbox One

 

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  Reply # 1649483 11-Oct-2016 21:24
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I went to the Mall the other day at 0800 and they weren't open till 0900. 

 

Outrageous. Think I will shop somewhere else.


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  Reply # 1649497 11-Oct-2016 21:56
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linw:

 

I went to the Mall the other day at 0800 and they weren't open till 0900. 

 

Outrageous. Think I will shop somewhere else.

 

 

That's because it was a Sunday, what else did you bloody expect? :)


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  Reply # 1649505 11-Oct-2016 22:12
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Agreed with the other posters here - if you're not going to pay top dollar, don't expect the red carpet to be rolled out. Not many ISPs provider 24/7 call center service, because not many ISPs have a margin that could sustain it. You'll notice that the ones that do tend to have call centers that handle more than broadband and POTS.

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  Reply # 1649507 11-Oct-2016 22:25
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Pretty sure orcon used to have 24/7 support line a few years back. Wonder when they closed it?

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  Reply # 1649513 11-Oct-2016 22:33
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NonprayingMantis: Pretty sure orcon used to have 24/7 support line a few years back. Wonder when they closed it?

 

 

 

Maybe when ADSL went from $120 a month for 50GB to $69 for unlimited VDSL/UFB. 

 

 


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  Reply # 1649549 12-Oct-2016 05:47
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networkn:

NonprayingMantis: Pretty sure orcon used to have 24/7 support line a few years back. Wonder when they closed it?


 


Maybe when ADSL went from $120 a month for 50GB to $69 for unlimited VDSL/UFB. 


 



This closed it




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  Reply # 1649558 12-Oct-2016 07:27
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networkn:

NonprayingMantis: Pretty sure orcon used to have 24/7 support line a few years back. Wonder when they closed it?


 


Maybe when ADSL went from $120 a month for 50GB to $69 for unlimited VDSL/UFB. 


 



Orcon aren't that cheap.

And they recently decided to give away a $500 Xbox for new gigabit connections. That's money that could have been used for contact centre costs.
so presumably they feel it's more important to give away consoles than it is to provide support. (Not just singling out orcon here. Most providers do the same sort of thing)

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  Reply # 1649576 12-Oct-2016 08:32
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NonprayingMantis: 

 

Orcon aren't that cheap.

And they recently decided to give away a $500 Xbox for new gigabit connections...

 

Well most people in the know wouldn't touch Orcon now unless there was a $500 carrot dangled in front of them.

 

Their basic internet service isn't that bad but once you have any issues that require helpdesk intervention then...

 

Have used Orcon a few times now, each time a lesser experience than the time before so now switching to BigPipe on Monday for my ADSL and never going back no matter what goodies they offer.


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  Reply # 1649594 12-Oct-2016 09:19
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cynnicallemon:

 

linw:

 

I went to the Mall the other day at 0800 and they weren't open till 0900. 

 

Outrageous. Think I will shop somewhere else.

 

 

That's because it was a Sunday, what else did you bloody expect? :)

 



Malls don't usually open until 10am on a Sunday. The horror!





Lannah - find me on twitter.


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