Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




30 posts

Geek
+1 received by user: 1


Topic # 205863 30-Nov-2016 09:15
Send private message

https://www.orcon.net.nz/external/genius/changeplan/index.php

 

 

 

Step 1: Account log in works.

 

Step 2: Available services, does not work.

 

https://imgur.com/LixS2Yc

 

None of the orange buttons (or purple ones) do anything, It's impossible for me to advance to step 3. I've tried with Pale moon, Firefox, Edge, Chrome (addons disabled on all browsers)

 

 

 

I'd like to upgrade to Fibre, but you're making it a little difficult :(

 

 


Filter this topic showing only the reply marked as answer Create new topic

UHD

656 posts

Ultimate Geek
+1 received by user: 303
Inactive user


  Reply # 1679963 30-Nov-2016 09:36
Send private message

If it is urgent try the phone?




30 posts

Geek
+1 received by user: 1


  Reply # 1679965 30-Nov-2016 09:38
Send private message

It's not urgent enough to deal with people.


 
 
 
 


269 posts

Ultimate Geek
+1 received by user: 58

Trusted
Vocus

  Reply # 1679970 30-Nov-2016 09:51
Send private message

If you're on an older plan it's possible the plan change wizard won't work for you - in any case you can't use it to upgrade to fibre (yet) so you'll need to call the team on 0800 56 46 87 to arrange it. Sorry!


306 posts

Ultimate Geek
+1 received by user: 64

Trusted
Vocus

  Reply # 1679971 30-Nov-2016 09:53
Send private message

^^ on that - we are adding a bunch of self service features in the coming week or so ...





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




30 posts

Geek
+1 received by user: 1


  Reply # 1679972 30-Nov-2016 09:54
Send private message

bameron:

 

If you're on an older plan it's possible the plan change wizard won't work for you

 

 

 

 

What on earth is the logic behind that?

 

 

 

 Thanks for the response, telephone it is.

 

 

 

Edit. Damn you ninjas.


306 posts

Ultimate Geek
+1 received by user: 64

Trusted
Vocus

  Reply # 1679978 30-Nov-2016 10:16
Send private message

We are rapidly transitioning customers onto a new building platform (if you choose a new plan, you'll go onto this) and it makes sense to spend all our efforts developing capability on this platform, rather than the old one.





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.