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30 posts

Geek


# 205863 30-Nov-2016 09:15
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https://www.orcon.net.nz/external/genius/changeplan/index.php

 

 

 

Step 1: Account log in works.

 

Step 2: Available services, does not work.

 

https://imgur.com/LixS2Yc

 

None of the orange buttons (or purple ones) do anything, It's impossible for me to advance to step 3. I've tried with Pale moon, Firefox, Edge, Chrome (addons disabled on all browsers)

 

 

 

I'd like to upgrade to Fibre, but you're making it a little difficult :(

 

 


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UHD

656 posts

Ultimate Geek
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  # 1679963 30-Nov-2016 09:36
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If it is urgent try the phone?




30 posts

Geek


  # 1679965 30-Nov-2016 09:38
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It's not urgent enough to deal with people.


 
 
 
 


270 posts

Ultimate Geek

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Vocus

  # 1679970 30-Nov-2016 09:51
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If you're on an older plan it's possible the plan change wizard won't work for you - in any case you can't use it to upgrade to fibre (yet) so you'll need to call the team on 0800 56 46 87 to arrange it. Sorry!


318 posts

Ultimate Geek

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Vocus

  # 1679971 30-Nov-2016 09:53
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^^ on that - we are adding a bunch of self service features in the coming week or so ...





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




30 posts

Geek


  # 1679972 30-Nov-2016 09:54
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bameron:

 

If you're on an older plan it's possible the plan change wizard won't work for you

 

 

 

 

What on earth is the logic behind that?

 

 

 

 Thanks for the response, telephone it is.

 

 

 

Edit. Damn you ninjas.


318 posts

Ultimate Geek

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Vocus

  # 1679978 30-Nov-2016 10:16
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We are rapidly transitioning customers onto a new building platform (if you choose a new plan, you'll go onto this) and it makes sense to spend all our efforts developing capability on this platform, rather than the old one.





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


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