Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

# 207764 12-Jan-2017 22:33
Send private message

Hi all


We've recently moved house and signed up for Orcon Fibre. It's all installed and works great - download speeds circa 60 mbps which is fine for our purposes.


Problem is, we can't access any overseas media (streaming videos or anything of the like). I say overseas because videos on NZ-hosted websites (e.g., the NZ Herald website) load fine.


But as soon as you jump on YouTube and view a less-common video (I assume any video that isn't cached in NZ) the video doesn't even load - totally unusable.


We rang Orcon but all they want to do is troubleshoot the modem (standard isolation tests, factory resets of the modem, speed tests) which naturally don't show any issues. The issue seems to be between the exchange and the overseas servers.


At our wit's end and will probably ditch Orcon if we can't find a fix. Our old ADSL provider at least seemed to be able to provide decent video streaming speed.


Any and all help much appreciated!

Create new topic
457 posts

Ultimate Geek
+1 received by user: 28


  # 1704019 16-Jan-2017 11:38
Send private message

Hi There


I see there's no reply here so i'll reply see if we can help if your still experiencing the issue.


Is it just the video content not working? for example YouTube loads but videos don't load? How about general websites do they still work?


Trying to figure out if you have a routing possible routing issue or is it just your flash player having a bit of a hiccup.


If your still have the problem try using WinMTR to do a few trace routes to international sites generally always a good start when dealing with browsing issues.




269 posts

Ultimate Geek
+1 received by user: 58


  # 1704023 16-Jan-2017 11:45
Send private message

Hi there,


Our technical support team are still your best bet here - yes they will do basic troubleshooting first but if the problem still exists after this they should be raising a fault ticket. If the problem is on our network then there should be something we can do about it - if it's outside our network, not so much.


PM me with your account details and I'll check how far our tech team got.






3 posts

Wannabe Geek

  # 1704385 16-Jan-2017 21:35
Send private message

Hi there


Thanks for the replies. bameron - I will PM you.


Nebbie - it's mostly video content. Not just YouTube but pretty much any online video streaming (except NZ-hosted ones).


Overseas websites are quite slow to load (but NZ websites are very fast).


It's not a browser or flash issue because we've tried multiple devices and browsers.



3 posts

Wannabe Geek

  # 1704426 16-Jan-2017 22:27
Send private message

I tried doing a trace route for various websites and all of the results I got had three asterisks (*) at the second hop.


Googling it indicates this is a problem with the ISP, but to be honest I'm out of my depth.



457 posts

Ultimate Geek
+1 received by user: 28


  # 1704631 17-Jan-2017 12:16
Send private message



I tried doing a trace route for various websites and all of the results I got had three asterisks (*) at the second hop.
Googling it indicates this is a problem with the ISP, but to be honest I'm out of my depth.



Send bameron a DM and he should be able to help you out here.

When you see a * * * for example that HOP does not respond to IMCP Echo Requests (I believe windows uses IMCP) This could mean a few things:

1.) All traffic is blocked past this point.


2.) IMCP Echo Requests are blocked for this HOP


3.) No Route to the IP address from Orcon.

But as I said do send Bameron a DM hes a good guy and should be able to help you out.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07

Techweek starting around NZ today
Posted 20-May-2019 09:52

Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00

New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30

Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11

Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23

Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11

Vodafone New Zealand sold
Posted 14-May-2019 07:25

Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25

Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39

Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25

Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13

The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41

Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.