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# 208801 28-Feb-2017 12:21
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Hi all,

 

 

 

Just looking to make a few queries about Orcon's fibre setup. Have been with Orcon since 2014, and now have realised we are paying ~$98 for a 30/10 plan, when the new standard seem to be 100/20 for $95.

 

Would moving to a 100/20 plan require techs/installs?

 

Is there any difference between the plans other than speed and price?

 

If a change was made would there be downtime of the fibre as the plan changed?

 

Are there any issues with these new plans? Have generally been rock solid on the 30/10.

 

 

 

Thanks


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  # 1727652 28-Feb-2017 12:31
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No speed change on fibre does not require New hardware

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  # 1727684 28-Feb-2017 14:05
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Teeceezy:

 

Hi all, Just looking to make a few queries about Orcon's fibre setup. Have been with Orcon since 2014, and now have realised we are paying ~$98 for a 30/10

 

Just looking to make a few queries about Orcon's fibre setup. Have been with Orcon since 2014, and now have realised we are paying ~$98 for a 30/10 plan, when the new standard seem to be 100/20 for $95.

 

Would moving to a 100/20 plan require techs/installs?

 

 

No.

 

Is there any difference between the plans other than speed and price?

 

 

Nothing other than what you see advertised - in terms of the performance it's the same network so there won't be a difference, other than the fact you'll be on a higher speed, of course.

 

If a change was made would there be downtime of the fibre as the plan changed?

 

 

Your services will currently be housed in our old system, so we'll need to move you over to the new system to get you onto the new plans. This may result in a small amount of downtime, no more than a few hours assuming nothing goes wrong.

 

Are there any issues with these new plans? Have generally been rock solid on the 30/10.

 

 

Not sure what you mean by this one... as mentioned above the network is the same, you'll just be on a faster speed.

 

 

 

I hope that helps!


 
 
 
 


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  # 1727706 28-Feb-2017 14:54
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you should consider shopping around a bit.

 

 

 

100/20 from another ISP can be had for a lot less than $95, and the speeds etc will be basically identical.


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  # 1727711 28-Feb-2017 15:01
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NonprayingMantis:

 

you should consider shopping around a bit.

 

 

 

100/20 from another ISP can be had for a lot less than $95, and the speeds etc will be basically identical.

 

 

And downtime from switching ISPs will be measured in seconds. Unlike the "few hours" that Orcon may take.


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  # 1727715 28-Feb-2017 15:05
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If you are risking outages by changing and staying within orcon, might be less pain to move away from them. Read the forum for endless tales of messed up upgrades between their systems and horrific support from their contact center over it.





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  # 1727718 28-Feb-2017 15:17
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To clarify, there is no additional risk of downtime switching to our new platform than there would be if you switched to another provider, so that argument doesn't hold water. :) In the majority of cases, there is pretty much zero downtime.




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  # 1727733 28-Feb-2017 15:49
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 Just had a quick look around now Nonprayingmantis, can you point me to any in particular? I haven't been able to find a UFB, 100/20 or more, with VoIP for less than 95.


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  # 1727801 28-Feb-2017 16:57
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Ah, there was no mention of voip in the OP.

 

That does limit choices somewhat unfortunatly if you really want that bundled. 2degrees and Vodafone give discounts if you have an on account mobile with them which might make those more attractive.





Richard rich.ms

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  # 1727815 28-Feb-2017 17:13
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Do you have the old black genius or do you have the white one as you might need a new modem from them if you're still running the old black one.

 

I find overall Orcon to be pretty bloody good performance and reliability wise but absolutely abysmal when it comes to support or queries from their contact center..  dudes on here a pretty good though.. 

 

You'll want to double check the call minder and caller ID etc charges as well because when I upgraded my plan this was an additional cost ($5 p/m from memory) even though it was included in with the price of VOIP on my old plan.. when queried their excuse was because its their "new platform" whatever that means, I wasn't buying it an just put it down to being a cash grab.. disappointing but what can you do.. 




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  # 1727830 28-Feb-2017 17:35
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 dt, I have the white NF4V. Yeah I would agree with that; no problems since it got going, but the phone line is a bit of a frustration. I had scouted the extras but they seem to be all good. I haven't needed the wiring insurance as yet, but I would feel stupid when I do if I didn't fork up 3 a month for it. I am with Vodafone for mobile Rich, but not OnAccount.




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  # 1727834 28-Feb-2017 17:46
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 One more question bameron; what is the best way to avoid the frustrations of the first layer of customer support? What would be the best way to set up an upgrade?


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  # 1727836 28-Feb-2017 17:53
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Do you know whether you are required to agree to a 12 month contract to make this change?

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  # 1727852 28-Feb-2017 18:03
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Cool, pretty confident you wont need to change your modem then.

 

Unless things have changed from your original post for 100/20 with voip + voicemail, caller ID and call waiting it'll be $99 a month, not $95 :) 




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  # 1727854 28-Feb-2017 18:12
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 Yes Yitz I believe that is the case. Can't say I am upset with that, as like I said we have been fine with them for the last 3 years. dt yeah, 102 counting the wiring insurance.


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  # 1727856 28-Feb-2017 18:17
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Teeceezy:

 

 One more question bameron; what is the best way to avoid the frustrations of the first layer of customer support? What would be the best way to set up an upgrade?

 

 

You'll need to speak with the Sales team to get the ball rolling on that, but it's not too complicated!

 

You can reach them on 0800 56 46 87, or flick me a PM with your account and contact details, and best time for the team to call, and I'll set up a call back for you.

 

Cheers,

 

Cam


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