Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




12 posts

Geek
+1 received by user: 2


# 210235 18-Mar-2017 21:10
Send private message

Hey Guys/Gals

 

 

 

I have been with ORCON fiber for the past year or so and for the past 6 months i have been rocking a Ubiquity Router with VLAN 10 tagged so i can use it in place of my ORCON supplied router.

 

 

 

Yesterday i rang ORCON to see if i could get a better deal because i was no longer under a contract and to my surprise i got an extra 20 bucks off a month and a new ORCON router turning up in the mail.

 

 

 

Orcon's reasoning for a new router is because i am going onto a "new technology platform"and my old ORCON router will stop working (not that i have been using it anyway). Does anybody know anything about this " New technology Platform" and what (if anything) will be changing regarding the settings you need to put into your router in order to do away with the standard Orcon router?

 

 

 

FYI

 

I have been on the 200Mbps down and 20Mbps up UFB plan for over a year now and this is the same plan they are moving me onto with this new plan running on the "new technology platfom" 

 

 

 

 

 


Filter this topic showing only the reply marked as answer Create new topic
1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  # 1743721 19-Mar-2017 09:42
Send private message

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have 




12 posts

Geek
+1 received by user: 2


  # 1743727 19-Mar-2017 10:05
Send private message

Hi Do you know if the requirements for the router settings change? 

 

At the moment my ubiquity routers WAN interface is just set for VLAN 10 and DHCP and is working fine on their old platform. Just curious because there message said that my old ORCON router would stop working which even though i dont use it the comment would suggest that there are different settings

 

 

 

Tried to put this question to the ORCON tech support and did not receive any useful information 

 

 

 

 


 
 
 
 


831 posts

Ultimate Geek
+1 received by user: 157

Trusted

  # 1743747 19-Mar-2017 11:24
Send private message

At a guess, the 'new platform' will be a Slingshot/Callplus/Vocus one of some sort. If so I don't see why your UBNT gear would cease to operate.

 

We were moved onto the 'new platform' (i.e. changed from Orcon Business to Callplus) a while back and run our Edgerouter straight off the ONT with VLAN tagging.





 




12 posts

Geek
+1 received by user: 2


  # 1743752 19-Mar-2017 11:30
Send private message

Thank you for the reply :)


155 posts

Master Geek
+1 received by user: 1
Inactive user


  # 1745222 21-Mar-2017 15:34
Send private message

Athlonite:

 

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have 

 

 

 

 

Just wondering what is the difference between NF4V and Fritz Box 7490?

 

Is the Fritz Box 7490 5Mhz for wifi?


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  # 1745542 22-Mar-2017 08:11
Send private message

Kiwiprobie:

 

Athlonite:

 

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have 

 

 

 

 

Just wondering what is the difference between NF4V and Fritz Box 7490?

 

Is the Fritz Box 7490 5Mhz for wifi?

 

 

 

 

I think you mean 5GHz for WIFI and yes it does do 5GHz where as the NF4V does not, the 7490 also has 2 x USB3.0 ports aswell for connecting HDD's so it can be used as an media server 


155 posts

Master Geek
+1 received by user: 1
Inactive user


  # 1745561 22-Mar-2017 09:38
Send private message

So what plain do you have to be on to have that router?


 
 
 
 


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 1745595 22-Mar-2017 10:05
Send private message

If you don't have a voice service then your configuration won't change + your existing router will continue to work.  HTH.


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  # 1745919 22-Mar-2017 16:05
Send private message

Kiwiprobie:

 

So what plain do you have to be on to have that router?

 

 

 

 

That would be their Gigabit plan previously I was on their 100/20 and only had the NF4V 


155 posts

Master Geek
+1 received by user: 1
Inactive user


  # 1746027 22-Mar-2017 19:57
Send private message

Thank you.


65 posts

Master Geek
+1 received by user: 1


# 1768452 21-Apr-2017 13:30
Send private message

I've recently been through this with Orcon as well. My old 50GB/mth bandwidth just wasn't quite enough this month, so I requested the one-off "Double your data" that Orcon used to offer, but it seems they no longer offer that any more, so instead they suggested that I move to unlimited bandwidth. I was going to get unlimited broadband just for this month, because my needs were greater than normal, then return to the current 50GB/mth plan, but they said I could change temporarily, but afterwards I couldn't change back, as the 50GB/mth plans don't exist any more. So talking to the accounts payable department (my wife), we agreed reluctantly to change to unlimited. Orcon sweetened the deal to encourage us to change to unlimited, by discounting the new package so we only pay $4/mth more for unlimited than we were for our 50GB plan. We formally accepted this offer from Orcon on 12-Apr-17. That's when everything turned to custard for us.

They issued us with a whole new account number, and even said we had to have a new username and password, at one point. Orcon sent us out (to the wrong address, mind you) a new NetComm NF4V, exactly the same wifi router we already had, even with the same firmware version. They also contacted Chorus to get them to install fibre to our premises. Er, hello? We've been with Orcon on a fibre plan since 2012. No need to install fibre again. They also set up their end with the details of the new NF4V, disabling our VOIP connection for 2 days. Their staff lied to us all the while about "procedure", saying this was the way they normally change people from limited to unlimited data. The Chorus visit supposedly was just to check the existing fibre connection. The new router was required for the increased bandwidth. So many lies!

When I finally cut through the BS, the truth came out. They had seen my request for a plan change as an opportunity for them to migrate my account to their new CallPlus system, without informing me of this. A sneaky, under-handed way of achieving their own ends. I probably wouldn't have had any objections at all, if they had just been honest and said that was what they were doing. The Orcon technician I spoke to eventually, to get my VOIP back working, told me to change to the new NF4V router. I explained that I had customised my existing NF4V router with WebDAV settings, a custom SSID and IP address range for the LAN, and all sorts of things, and I didn't want to change it unless there was a good reason to do so that would benefit me somehow. He admitted there was no good reason other than that it was their "procedure", so I insisted that he just put the MAC address of my existing NF4V back into the new account they'd created. Hey presto, that fixed my VOIP! Funny that.

After all this hassle was sorted out eventually, and apologies were offered to us from a manager at Orcon, (who admitted they stuffed this whole thing up significantly), I asked them how they were going to rectify the reputation damage done for a loyal Orcon customer of over 5 years. He went away and crunched the numbers, and came back wanting to reduce the discount I'd previously been offered to take up unlimited broadband in the first place, in order to then send me the AppleTV device they are offering to all new unlimited broadband package customers. Personally, I think I should have been receiving the AppleTV anyway, and the previous discount has nothing to do with fixing what they stuffed up since then, so I rejected this hollow offer, preferring to keep my existing discount on my monthly account, and will see out the 1yr term of this new contract with Orcon, and from there I'll definitely be looking for a new ISP. Not a good experience all around.

155 posts

Master Geek
+1 received by user: 1
Inactive user


  # 1768525 21-Apr-2017 16:19
Send private message

I was always told that every Orcon customer will be changed to this anyway.  I made the move as soon as I could.  BUT, since then, there is no hiding your number when you call out to someone else and even though I have noticed the net has improved (on the old system I would have had to reboot my router at least 2 to 3 times a week and now I have not had to reboot my router again for 11 days).  Also since moving to the new platform, I was allowed fiber so I just onto that too.


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20


Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.