Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




321 posts

Ultimate Geek


# 210248 19-Mar-2017 19:11
Send private message

Hi, been with orcon for 3 years now and it is completely garbage last November i got to know that VDSL is available at my address, thus i gave a call to orcon and confirmed it.

 

The sales rep of orcon said that it is indeed available.

 

Before: with ADSL i used to get 7 mbps down

 

After New Connection: VDSL - 5 mbps down, 800 kbps up.

 

After new Connection: ADSL - 6 mbps down, 1 kbps up

 

So i moved to vdsl, but found out that my address had the copper line from a cabinet very far away and not from closest one. It shows " VDSL" available at my address even on chorus and other isp websites, but actually not.

 

Thus i requested orcon to cancel the new contract and give my adsl connection back as i did not get what i should get.

 

So they cancelled my new account and put me back to adsl.

 

But the problem is, when orcon switched me to New Account, is did not deactivate my old account.

 

And i was getting bills from my new & old account.

 

My wife did not know that there was a different login for new account and she was paying to the old account which was supposed to be closed ans the New account was showing overdue.

 

i cancelled my New Contract early January. when the orcon team said that they have passed it to accounts department and they will refund it. Its now March and still they have not done it.

 

Last week i got an email from orcon with the new bill showing $400 overdue.

 

 Thus i gave a call to orcon, After talking to the lady, she said that its still in process. She said that i do not have to pay anything right now until the account is resolved. I even asked her if this will affect my connection , she said "NO". 

 

Today is 19th march and i have my connections blocked.

 

called tech department as they were the only ones available (due to sunday), but after talking to some guy name dan, seems he could not anything as its accounts department that have blocked it.

 

I am now frustrated with this orcon. 2 months since i asked them something and still not done.

 

So only option i am left is to change to a different ISP.

 

Or are there an other options ?

 





I Eat Dumbbells for Breakfast


Create new topic
124 posts

Master Geek


  # 1744223 20-Mar-2017 08:55
Send private message

I didn't know you can actually switch back to ADSL! Are you using the same modem? I am having the same problem, Orcon and Chrous used to say VDSL was not avaiable in my address, but after a few months I tried again on Orcon's website, it showed 'VDSL available', so I was excited, thought they have upgraded some hardware, so I went ahead and get VDSL installed, turned out to be a BIG F*@KING MISTAKE, yes I have better download speed, but I CANNOT UPLOAD, eg. backs up my photos to google will KILL MY INTERNET! So I thought I would just have to wait till UFB installed in 2019, but recently I have very sh*t connection, tried their HELPLESSDESK was complete waste of time.

 

I guess your option will be, change to another ISP.




321 posts

Ultimate Geek


  # 1744235 20-Mar-2017 09:02
Send private message

variable:

 

I didn't know you can actually switch back to ADSL! Are you using the same modem? I am having the same problem, Orcon and Chrous used to say VDSL was not avaiable in my address, but after a few months I tried again on Orcon's website, it showed 'VDSL available', so I was excited, thought they have upgraded some hardware, so I went ahead and get VDSL installed, turned out to be a BIG F*@KING MISTAKE, yes I have better download speed, but I CANNOT UPLOAD, eg. backs up my photos to google will KILL MY INTERNET! So I thought I would just have to wait till UFB installed in 2019, but recently I have very sh*t connection, tried their HELPLESSDESK was complete waste of time.

 

I guess your option will be, change to another ISP.

 

 

same thing mate

 

Yes you can switch back to ADSL with no extra cost / cancellation charges.

 

Yes i am using the new modem they provided when i moved to VDSL.

 

Yes moving to another isp would be an option but which.

 

All other isp's are similar





I Eat Dumbbells for Breakfast


 
 
 
 


124 posts

Master Geek


  # 1744241 20-Mar-2017 09:10
Send private message

What's involved to switch back to ADSL? And how long do you need to wait for that to happen? Any downtime? Cheers.




321 posts

Ultimate Geek


  # 1744249 20-Mar-2017 09:23
Send private message

variable:

 

What's involved to switch back to ADSL? And how long do you need to wait for that to happen? Any downtime? Cheers.

 

 

it took about 2 days for them to switch me back. i had internet those 2 days even. it was early jan this year.





I Eat Dumbbells for Breakfast


124 posts

Master Geek


  # 1744251 20-Mar-2017 09:24
Send private message

KillerHulk:

 

variable:

 

What's involved to switch back to ADSL? And how long do you need to wait for that to happen? Any downtime? Cheers.

 

 

it took about 2 days for them to switch me back. i had internet those 2 days even. it was early jan this year.

 

 

Sweet! thank you very much.




321 posts

Ultimate Geek


  # 1744270 20-Mar-2017 09:46
Send private message

just had a chat with orcon, and now the account is resolved.

 

 2 months i was calm and thought it will be done soon.

 

Guess the process speeds up when you say " i am moving to another ISP".





I Eat Dumbbells for Breakfast


270 posts

Ultimate Geek

Trusted
Vocus

  # 1744586 20-Mar-2017 15:44
Send private message

KillerHulk:

 

just had a chat with orcon, and now the account is resolved.

 

 2 months i was calm and thought it will be done soon.

 

Guess the process speeds up when you say " i am moving to another ISP".

 

 

Hi there,

 

Glad to hear it's sorted, apologies for any inconvenience here.

 

PM me if you run into any other problems with the billing and I'll take a look.

 

Cheers,

 

Cam


 
 
 
 


5822 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 1744587 20-Mar-2017 15:46
One person supports this post
Send private message

Cool, one less customer to congest the network.


124 posts

Master Geek


  # 1744628 20-Mar-2017 16:42
Send private message

One less customer needs to worry about network congestions.

124 posts

Master Geek


  # 1744764 20-Mar-2017 20:18
Send private message

KillerHulk:

 

just had a chat with orcon, and now the account is resolved.

 

 2 months i was calm and thought it will be done soon.

 

Guess the process speeds up when you say " i am moving to another ISP".

 

 

Gave them a ring and I got told in order to switch back to ADSL, I need to sign up for another 12 months contract. LOL, No!


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.