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739 posts

Ultimate Geek
+1 received by user: 32


# 210390 25-Mar-2017 11:57
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<xyz@btinternet.com>
    (reason: 522 email sent from (219.88.242.62) found on industry IP blacklists on 2017/03/24 22:26:11 GMT, plea...e or use an alternate email service to send your email.

 

Hi Can Orcon sort this please


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5443 posts

Uber Geek
+1 received by user: 1895


  # 1747605 25-Mar-2017 15:41
4 people support this post
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Have you tried contacting them?

 

GZ isn't an official support channel for them.




739 posts

Ultimate Geek
+1 received by user: 32


  # 1747707 25-Mar-2017 20:37
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> GZ isn't an official support channel for them.

 

 

 

Maybe not, but someone might see it.  I've no wish to try telling anything to the Mumbai help desk.


 
 
 
 


816 posts

Ultimate Geek
+1 received by user: 312


  # 1749317 28-Mar-2017 11:56
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I'm getting email bouncing on orcon too, and like @ADKM I dread the thought of sitting through a support call to wherever it is.


5443 posts

Uber Geek
+1 received by user: 1895


  # 1749325 28-Mar-2017 12:02
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There's more than just phone contact details available from that contact page.


810 posts

Ultimate Geek
+1 received by user: 191
Inactive user


  # 1749327 28-Mar-2017 12:07
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RunningMan:

There's more than just phone contact details available from that contact page.


If their email's broken & they don't have a fax machine (because who does) then ... ?

5443 posts

Uber Geek
+1 received by user: 1895


  # 1749334 28-Mar-2017 12:21
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Then use the online contact form that doesn't require email, fax, or phone.


457 posts

Ultimate Geek
+1 received by user: 28

Trusted

  # 1750039 29-Mar-2017 11:52
3 people support this post
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ADKM:
<xyz@btinternet.com>
    (reason: 522 email sent from (219.88.242.62) found on industry IP blacklists on 2017/03/24 22:26:11 GMT, plea...e or use an alternate email service to send your email.


Hi ADKM

 

I'm not working on this myself however we are working on it, we were aware of this as soon as it happened and working on a solution.
Sorry for the inconvenience.

 

Bevin - Systems Engineer Vocus





---------------------------------------------------------------
Nebukadnessar


 
 
 
 


816 posts

Ultimate Geek
+1 received by user: 312


  # 1750043 29-Mar-2017 12:03
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Thanks @Nebbie. I also logged a call for the issue myself.

 

BTW why is there no mention of this under 'network status' ? There's a problem affecting your customers, why not let them know?

 

If I saw there was a widespread issue I wouldn't have added another 'me too' to the CR workload.




739 posts

Ultimate Geek
+1 received by user: 32


  # 1750044 29-Mar-2017 12:04
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Cool, thank you :).

 

Nice to know you knew about it.


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Uber Geek
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  # 1750045 29-Mar-2017 12:08
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ADKM:

 

> GZ isn't an official support channel for them.

 

 

 

Maybe not, but someone might see it.  I've no wish to try telling anything to the Mumbai help desk.

 

 

 

 

It doesn't matter where the Helpdesk is housed, people are people.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


2104 posts

Uber Geek
+1 received by user: 930

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  # 1750049 29-Mar-2017 12:11
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I recently saw btinternet bouncing email sent via Vodafone because Vodafone didn't (or still don't, haven't checked) have an SFP record.

 

bt are the muppets here.




739 posts

Ultimate Geek
+1 received by user: 32


  # 1750052 29-Mar-2017 12:19
3 people support this post
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It doesn't matter where the Helpdesk is housed, people are people.

 

 

That's not it, they're almost impossible to understand (or be understood by) and they tell you bull****.


3 posts

Wannabe Geek


  # 1756037 3-Apr-2017 22:22
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I too am frustrated about Orcon’s blacklisting on multiple SPAM lists. I have been in touch with the Help Desk on more than one occasion. They simply do not believe it is their problem. I have provided evidence that their IP addresses can be found on multiple blacklists, to no avail. I now have some friends overseas that I can only email using a Gmail account.

 

 

A typical email rejection response I get is:

 

“<<< 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.”

 

 

Or :

 

“Reporting-MTA: dns; mail.orcon.net.nz

 

Received-From-MTA: DNS; default-rdns.vocus.co.nz

 

Arrival-Date: Mon, 3 Apr 2017 20:06:15 +1200

 

 

Final-Recipient: RFC822; xxxxx@icon.co.za

 

Action: failed

 

Status: 5.1.1

 

Remote-MTA: DNS; securemail-mx3.synaq.com

 

Diagnostic-Code: SMTP; 550-rejected because 219.88.242.59 is in a black list at dnsbl-1.uceprotect.net

 

Last-Attempt-Date: Mon, 3 Apr 2017 20:06:26 +1200”

 

 

 

219.88.242.59 is blacklisted at five sites. It is an Orcon address.

 

 

The most frustrating thing is Orcon’s refusal to acknowledge the problem. It is getting worse and I am looking around to get a better ISP to host my private email URL.

 

 

 

 

 


5443 posts

Uber Geek
+1 received by user: 1895


  # 1756090 4-Apr-2017 07:32
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Andre:[snip] The most frustrating thing is Orcon’s refusal to acknowledge the problem.

 

Well hopefully it's not that frustrating at all for you, because @Nebbie has quite clearly acknowledged the issue above.


467 posts

Ultimate Geek
+1 received by user: 273

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  # 1756099 4-Apr-2017 08:38
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If you ever ran an ISP's mail platform of any significant size you would become aware that its a constant whack a mole of clearing blacklists, and blocking compromised customers while allowing your customers to send mail however they please. This is one of the reasons why ISP's hate supplying email nowdays and would be much happier if customers used specialist email providers.


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