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2 posts

Wannabe Geek
+1 received by user: 1

# 211659 5-Apr-2017 19:15
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Good evening,


The build for the my orcon home page is not working properly for me, the build for the page is v3.75.42.r.10438 when accessing it on a MacBook pro.


On the left hand side below the MY ORCON HOME, there are only the:





    • Current Plans


    • Request Help

There is no way to change my billing method.




Yet if I use my IPHONE then I get a whole list of options including change billing method. However the issue with it on the IPHONE is the right hand side of the page is cut off and you can't change the position of the page in the screen.


I spent 20 minutes trying to explain the build issues with your technical team tonight, my to my frustration of their lack of understanding or comprehension.


Please fix your webpage builds to allow your customers to effectively use them.













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5453 posts

Uber Geek
+1 received by user: 1904

  # 1757247 5-Apr-2017 19:36
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Have you actually reported the issue to them?

270 posts

Ultimate Geek
+1 received by user: 59


  # 1757366 6-Apr-2017 08:56
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You're describing the behaviour of My Orcon when it detects that you are logging in from overseas. Are you logging in from overseas, or are you using a VPN when you encounter this issue?


309 posts

Ultimate Geek
+1 received by user: 66


  # 1757373 6-Apr-2017 09:28
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^^ Further to Cam's comments, if you can PM us some account details, we can have a look.


We also have a new My Account platform we are migrating customers to, and can move you to this....



Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]

5539 posts

Uber Geek
+1 received by user: 1539

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  # 1757394 6-Apr-2017 10:05
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Also try using another browser like Chrome or Firefox if you're using Safari, or vice versa.

2 posts

Wannabe Geek
+1 received by user: 1

  # 1757724 6-Apr-2017 18:04
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Thanks for all the replies.


The VPN was the issue for the MacBook pro.


The issue for the iPhone remains.











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