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75 posts

Master Geek


# 214903 2-Jun-2017 11:24
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Hi,

 

I'm looking for advice on how to action the simple removal of our details from the White Pages residential directory.

 

Have been 'working' with the Orcon Service Desk in the Phillipines for the last couple of months on this and no result yet.

 

Originally requested back in March.  Have been on the Orcon-Yellow-Orcon merry-go-round ever since.  Yellow say only Orcon can do this despite it being their website publishing our data, against our wishes.

 

Each time I call the Orcon support person checks and says yes, it's on your file but has not been actioned yet, it takes two weeks.  When I explain this has been going on since March they 'flag it for escalation' which seems to do nothing at all.  I always ask for a follow-up email to confirm our conversation but these emails are promised but never sent.

 

It's frustrating and I hope someone here may have some advice to get this sorted.  Thanks in advance.


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4316 posts

Uber Geek


  # 1793576 2-Jun-2017 11:31
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 Telecoms disputes resolution... file a complaint and it will be sorted, hopefully. 

 

 

 

Telephone directories, the last time I used one would be back around 2003. 

 

 


270 posts

Ultimate Geek

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Vocus

  # 1793582 2-Jun-2017 11:45
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Hi there,

 

Please send me a PM with your account details and I'll chase this up for you. Sorry for the hassle.

 

Cheers,

 

Cam


 
 
 
 




75 posts

Master Geek


  # 1793590 2-Jun-2017 11:54
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Thanks Cam - you've helped me more than once in the past :-)

 

 

 

PM on it's way to you...


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