Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




68 posts

Master Geek
+1 received by user: 10


Topic # 215263 19-Jun-2017 17:42
Send private message

Hi,

 

The current offer for 100/20 on Fibre is a good $16 per month less than what I am currently paying for the exact same service.  I have been an Orcon customer for many years.

 

Quite apart from the offer of an Xbox or Apple TV I would simply like to get competitive rates.  In my case there is no hardware requirement at all.

 

I saw the MadEngineer's thread "You're charged more if not on contract" which points this out also.

 

What is the process to get the 'modern' rates?  I personally find the 0800 service channel to be very unpredictable (to put it nicely).

 

I'd welcome any advice, thanks.


Create new topic

nas

238 posts

Master Geek
+1 received by user: 118


  Reply # 1803573 19-Jun-2017 18:03
Send private message

Barely any telco or ISP will proactively move customers onto cheaper plans

 

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days


6920 posts

Uber Geek
+1 received by user: 2201

Subscriber

  Reply # 1803592 19-Jun-2017 18:56
One person supports this post
Send private message

loyalty gets you little these days, except for higher priced plans.


 
 
 
 


831 posts

Ultimate Geek
+1 received by user: 239


  Reply # 1803635 19-Jun-2017 19:57
2 people support this post
Send private message

nas:

 

Barely any telco or ISP will proactively move customers onto cheaper plans

 

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days

 

 

Inspire Net does!  I thought they'd made a mistake when my bill dropped, it turns out existing customers got the discount first!


341 posts

Ultimate Geek
+1 received by user: 123


  Reply # 1803686 19-Jun-2017 21:34
Send private message

Just call and ask. i did this a few weeks ago - for some reason after initially reaching Manila I got put through to a local call centre and it was all done in 5 minutes.

 

Apple TV sitting here now. Lower bills also.

 

Well worth the 5 minutes. YMMV.


1563 posts

Uber Geek
+1 received by user: 476

Subscriber

  Reply # 1803730 20-Jun-2017 00:37
Send private message

Imo orcon are the worst for this sort of thing. Historically you have had to be on a contract to get thr best rate, regardless of how long you've been with them.



68 posts

Master Geek
+1 received by user: 10


  Reply # 1803801 20-Jun-2017 09:16
Send private message

laughing OK - I've complained in the past about the poor service I've received when dealing with Orcon's phone support.

 

HOWEVER - in this case I got through quickly, friendly & polite response from offshore, quick transfer to Sales Retention team in NZ, satisfactory result.

 

I hope I haven't spoken too soon but as long as the changes are made as discussed on the phone I'll be a happy and retained customer.

 

Sounds like my experience is similar to elpenguino's.

 

Thanks & Cheers.


xpd

Geek,gamer,father
8240 posts

Uber Geek
+1 received by user: 1080

Mod Emeritus
Trusted
Subscriber

  Reply # 1803809 20-Jun-2017 09:26
Send private message

"quick transfer to Sales Retention team in NZ"

 

You hint at leaving, and of course they'll get someone local to assist in keeping you and your money :) Any ISP does this :)

 

 





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

New ! Retro gaming / emulation forums - http://www.xpd.co.nz/

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


341 posts

Ultimate Geek
+1 received by user: 123


  Reply # 1803814 20-Jun-2017 09:32
Send private message

xpd:

 

"quick transfer to Sales Retention team in NZ"

 

You hint at leaving, and of course they'll get someone local to assist in keeping you and your money :) Any ISP does this :)

 

 

 

ahh, it will be my opening line next time :-)


327 posts

Ultimate Geek
+1 received by user: 130


  Reply # 1803873 20-Jun-2017 10:24
2 people support this post
Send private message

Electricity companies are probably the worst for this. The older clients essentially subsidize the new ones. Once you're in the system for a wee while, then they pull the "due to blah blah shareholders wanting more profit blah blah we're increasing your prices despite offering you no additional whatsoever. Thank you and get #$%ed."

 

Unfortunately it's how people make money, by charging more and offering incentives for people to try their product in the hope they'll stay, and as it takes effort to move and (again especially in the case of Electricity companies) they make it so freaking hard to read your bill that you get frustrated comparing companies and make mistakes.

 

Why do you reckon the Energy Authority had to introduce Whatsmynumber? I can only presume such a pro consumer move by an admittedly pro-energy company was the mitigate the anticompetitive nature of moving between energy companies.


2393 posts

Uber Geek
+1 received by user: 507


  Reply # 1803892 20-Jun-2017 10:52
4 people support this post
Send private message

tehgerbil:

 

Electricity companies are probably the worst for this. The older clients essentially subsidize the new ones. Once you're in the system for a wee while, then they pull the "due to blah blah shareholders wanting more profit blah blah we're increasing your prices despite offering you no additional whatsoever. Thank you and get #$%ed."

 

Unfortunately it's how people make money, by charging more and offering incentives for people to try their product in the hope they'll stay, and as it takes effort to move and (again especially in the case of Electricity companies) they make it so freaking hard to read your bill that you get frustrated comparing companies and make mistakes.

 

Why do you reckon the Energy Authority had to introduce Whatsmynumber? I can only presume such a pro consumer move by an admittedly pro-energy company was the mitigate the anticompetitive nature of moving between energy companies.

 

 

no, Sky is the worst for this.


1319 posts

Uber Geek
+1 received by user: 464


  Reply # 1805411 22-Jun-2017 21:34
One person supports this post
Send private message

deadlyllama:

 

nas:

 

Barely any telco or ISP will proactively move customers onto cheaper plans

 

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days

 

 

Inspire Net does!  I thought they'd made a mistake when my bill dropped, it turns out existing customers got the discount first!

 

 

Bigpipe does too! Got a $10 price drop automatically on my VDSL.


155 posts

Master Geek
+1 received by user: 1


  Reply # 1810397 2-Jul-2017 13:13
Send private message

I get everything the same price with Orcon, but I also get lower download speeds than I should be getting.  I have been with them for about 5 years now.


1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 1810403 2-Jul-2017 13:48
Send private message

Looks like I'll be ringing Orcon tomorrow as the gigantic plan has dropped in price from $140 to $134 I know it's only $6 but hey a saving is a saving 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.