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15224 posts

Uber Geek


# 215356 23-Jun-2017 21:00
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I have discovered that one of my email addresses which uses an iserve / orcon email forwarder, hadn't been getting emails. I tracked it down to the forwarder after sending it a test email. The iserve IP blacklisted is 202.191.33.136 as shown at https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a202.191.33.136&run=toolpage As iserve aren't open until the next business day, monday, is there anyway to get this fixed before then?


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Ultimate Geek

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  # 1806950 26-Jun-2017 13:47
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Hi Matt,

 

Apologies, my understanding is the team are only available on business days so this wouldn't have been looked at before today.

 

Their contact details can be found here: https://www.orcon.net.nz/business

 

Cheers,

 

Cam




15224 posts

Uber Geek


  # 1807030 26-Jun-2017 15:09
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bameron:

 

Hi Matt,

 

Apologies, my understanding is the team are only available on business days so this wouldn't have been looked at before today.

 

Their contact details can be found here: https://www.orcon.net.nz/business

 

Cheers,

 

Cam

 

 

 

 

I have submitted a support request but still no reply. There was an emergecy email address for emergencies like this where a core service is broekn, as this is supposed to be a business grade service, but that email no longer works. Also the gold service hotline got removed. Is there a email we can report, as hosting services is supposed to be monitored 24/ 7 and  this particular problem appears to have been going on for at least 10 days before we picked it up.


 
 
 
 




15224 posts

Uber Geek


  # 1807241 26-Jun-2017 20:53
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Still no reply from support.

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