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996 posts

Ultimate Geek


# 219098 26-Jul-2017 01:12
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I am getting sick of the outages with fibre. Just had another one at around 12.40 am today. I don't know if it's Orcon or Chorus but my Genius Router (White) never comes back up so I have to get out of bed and go reboot router. This it's crazy we have Spark talking of moving phones to IP over fibre we have emergency devices working over fibre and the dam thing it's always going down.

Any suggestions how to reboot a router remotely. My phone is over IP so cannot use that. I don't want to have to have another cellphone device just to reboot router is there any other method.




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996 posts

Ultimate Geek


  # 1830422 26-Jul-2017 01:44
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Well that did not last long fibre down again at 1:38 am
Do we have any sort of quality control on these infrastructure systems.
Maybe it's time the suppliers we're held to account. We pay for the service but it seems that they can pull the service anytime they like without warning
Not good enough




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Master Geek


  # 1830425 26-Jul-2017 03:14
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I'm in Unsworth Heights and have had two outages tonight as well. Also had outtages either last night or the night before, it's very frustrating having to reboot the router as often as this. Especially when Orcon generally never post there is an issue.

 

Edit: Both tonight and the previous time i've had outtages I tend to stay connected but my ipad/xbox and/or pc stops responding or loading anything and usually won't connect again until I reboot.


 
 
 
 


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  # 1830428 26-Jul-2017 06:29
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At that time of the morning I would say planned work

Linux



996 posts

Ultimate Geek


  # 1830429 26-Jul-2017 06:42
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We cannot have planned work that stops an important piece of infrastructure. As I said Spark have already announced that they will be moving towards IP telephony down the Fibre. That would mean constant interruption to important services. Already we have services that require the Internet. When the great Fibre plan was conceived did anyone bother to tell the Government and People that there would be constant interruptions of the network? Of course not. I cannot remember any of this sort on interruption with either dial up or DSL. Why do the operators not have sufficient systems to ensure continuity. I am willing to bet that large corporates would not tolerate this sort of outage.

 

 

 

Linux: At that time of the morning I would say planned work

Linux





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Uber Geek


  # 1830431 26-Jul-2017 07:09
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Business' have business connections with SLA agreements and failover.

 

Do you have a business connection?


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  # 1830433 26-Jul-2017 07:25
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Planned work has to happen if you want 100% uptime then you will need an SLA agreement with your ISP

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Ultimate Geek


  # 1830435 26-Jul-2017 07:33
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Nope I don't have Business Connection  nor do I have a business connection over the years for my telephone or now my cellphone but I cannot remember when my cellphone network just disappeared. Likewise for power, water, sewerage etc they are all important services and they seem to be able to cope. Obviously our Internet connections are considered so second rate that they don't need the kind of fail-safe connections that all the other services have. It would also be nice if the suppliers of Internet could provide a system that automatically re-connected after an outage. The router stays up and my wifi works fine but it never re-connects to the ONT or to the Fibre without a reboot. No idea what the answer is but it cannot be unsolvable. Remember the companies are selling items like Security alarms, medical alarms and no doubt many other solutions that are going to be relying on Internet. If it goes down on a regular basis without any warning and never reconnects without some form of intervention then something is wrong somewhere. I worked for many years with a company who had strict controls over outages and the public would also be told before any outage. I cannot for the life of me think what systems they have that would require an outage so often. Don't they have dual systems with fail-over within their structure. 

 

 

 

 





Nokia 7 Plus
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996 posts

Ultimate Geek


  # 1830437 26-Jul-2017 07:38
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I don't actually know if its my ISP or Chorus but if the work is planned then they should be able to advise the public before hand. But I would like to know as per my answer below why they cannot have some form of dualling  of equipment I mean how complicated is it compared with the National Grid which has a very low outage disregarding natural enemies  like cars and earthquakes etc

 

Linux: Planned work has to happen if you want 100% uptime then you will need an SLA agreement with your ISP

Linux





Nokia 7 Plus
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Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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  # 1830438 26-Jul-2017 07:43
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This has been discussed many times (random outages) and at this time of the night it could well be planned or unplanned work. Since you've got no SLA with residential fibre they can indeed do this with little or no warning. The best thing you can do is to lodge it with your provider however no amount of complaining will get them to "stop" this.

 

If you can't afford your fibre to go down then move to a plan with a SLA - be warned you'll be paying through the roof for this.





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  # 1830439 26-Jul-2017 07:45
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Planned work happens all the time early hours of the morning if you want special treatment like notifications then it's a service you would pay for as you then become a managed customer

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996 posts

Ultimate Geek


  # 1830453 26-Jul-2017 08:08
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You are all missing the point. Fibre has been marketed as a service for which the taxpayer not Chorus paid for to the tune of 4+ billion dollars.

 

I don't have an SLA with my power company yet they manage to take out adverts in the paper re outages. Of course there are always unavoidable outages but I don't think two-three times a night unavoidable. Nor do I think marketing such a system that cannot continue without human intervention pretty stupid.  In fact I am sure it would be pretty easy to market a solution that can diagnose when it is down and restart the service. At the very least Routers could include a sim card that Chorus could use to communicate with the router(s) as needed. For 4 billion dollars one would have thought the fibre rollout would have included such a system. Why did I not experience teh same level of dis-service with DSL and other non Fibre systems. If it did go down it must have reconnected by itself without my intervention. it seems we have moved forward only to discover that the system is not as stable as the previous system. And please don't suggest we should go back that would be silly. What we need is for providers to offer a service that is reasonably stable and if it cannot be they need to be held to account. 

 

michaelmur

 

This has been discussed many times (random outages) and at this time of the night it could well be planned or unplanned work. Since you've got no SLA with residential fibre they can indeed do this with little or no warning. The best thing you can do is to lodge it with your provider however no amount of complaining will get them to "stop" this.

 

If you can't afford your fibre to go down then move to a plan with a SLA - be warned you'll be paying through the roof for this.

 





Nokia 7 Plus
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Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


Mr Snotty
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  # 1830461 26-Jul-2017 08:51
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Being online over 99% of the time is pretty good. I don't think you understand that providers need to do maintenance, upgrades etc to ensure that you don't have a longer outage.

If you have concerns about this you're best to bring it up with your provider however they'll likely point you to the contract you've signed. These days most people also have mobiles too.

Regardless, if you have a medical need to have your landline up at all times your provider can normally cater for this otherwise you really need to understand the no SLA aspect of residential phone and internet services that have always been there.






996 posts

Ultimate Geek


  # 1830508 26-Jul-2017 09:33
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Sigh. Is the fibre network a critical piece of infrastructure. I think that is why the taxpayers paid for it and then digested it to a private firm, but that's another matter. I think and you are welcome to disagree but it is the same as power, telephone, water etc. It should treat all its customers as important. I bet we would not have had this sort of problem if Crown Fibre Holdings had been allowed to own the Fibre Network and lease it to all companies. That way we would have some competition and service. You also omit that it should be possible to use routers that can restore the connection after an outage. Anyway vI will persevere with trying to get the companies to listen




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Mr Snotty
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  # 1830525 26-Jul-2017 09:50
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Most people are asleep at this time. Also, I suspect the outage is likely on Orcon's end.

 

Regardless maintenance has to happen at some point so doing it at the early hours of the morning is best. You can try and argue this all you want but you're still on residential fibre with no service level agreement. I think this is turning into more of a soapbox now. I encourage you to check your ISP provided contract first before posting as that contains all the facts.





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  # 1830540 26-Jul-2017 10:21
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*gets popcorn* angry man raging is always fun to watch.

 

 

 

Have never heard of anyone having died from the internet not being on, unlike power and medical equipment.

 

But I do agree with you that ISP's/network providers should warn about work being done and I don't mean on their website an hour before.  I have had it a couple of times where i go and do a snot load of trouble shooting of my own home network only to find out after waiting on hold for 30 minutes that they do have an outage happening.

 

 

 

I also agree with others as well, if you need 100% uptime and don't want an outage then you need a business account with SLA's etc.  Otherwise use the mobile network "that has never disappeared" for your backup connection.

 

 


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