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996 posts

Ultimate Geek

# 219098 26-Jul-2017 01:12
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I am getting sick of the outages with fibre. Just had another one at around 12.40 am today. I don't know if it's Orcon or Chorus but my Genius Router (White) never comes back up so I have to get out of bed and go reboot router. This it's crazy we have Spark talking of moving phones to IP over fibre we have emergency devices working over fibre and the dam thing it's always going down.

Any suggestions how to reboot a router remotely. My phone is over IP so cannot use that. I don't want to have to have another cellphone device just to reboot router is there any other method.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"


& many Windows laptops, Desktops etc




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3885 posts

Uber Geek


  # 1846097 13-Aug-2017 23:13
2 people support this post

My understanding is that alot of these problems are partly caused by Orcon using DHCP instead of PPPoE. With PPPoE, if any part of the network between your router and your ISPs BRAS server stops working, both your router and the ISP know you are offline. When the link comes back up, after a 5 second or so delay, everything comes online again by itself. The ISP can also manually disconnect and reconnect the PPPoE link themselves. Useful if they have had an equipment failure, and they need to assign you a new IP as a result. Cycling the PPPoE will get your router to ask for a new IP. Rather that having to wait for you to restart your router, or do a DHCP renewal.


With DHCP, the router can only look at the ethernet link status on it's WAN port. Problem is, unless the power to the ONT fails, that ethernet link is going to stay up. So the router doesn't know that something upstream is disconnected. And then a reboot is needed to tell the router to ask for another WAN IP, once the upstream link is fixed.


Ask Orcon if they can provision a PPPoE connection to you. Otherwise you might have to change ISPs. Have a look at this thread for a list of what ISPs use PPPoE. I also recall another thread about whether there was a way to remotely force devices to do a DHCP renewal. I'm pretty sure the consensus was that there isn't a way to do so.


And my router is currently up to 1 year and 8 months since it was last rebooted. And surely there would have been at least 1 small fibre outage during that time.


Main problem with PPPoE is that you need a router with more processing power to handle high transfer speeds.

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