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1054 posts

Uber Geek


# 21943 11-May-2008 22:26
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1054 posts

Uber Geek


  # 130118 11-May-2008 23:24
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Works fine through xtra :) Acutally everything works great even my WoW doesnt lag, If I wait until after midnight the international speed with Orcon is fine, but I dont really want to wait that late.

If you read gpforums there is post after post about Orcon international issues :(

 
 
 
 




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Uber Geek


  # 130120 11-May-2008 23:37
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Got a reply

"International speed issues

Some Orcon broadband customers are currently experiencing slower than normal speed when accessing content from international servers. Our engineers are working to resolve this, and expect to have it fixed by the end of this week."

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Geek


  # 130121 11-May-2008 23:38
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way better than my xtra lol Wink

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Ultimate Geek

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  # 130142 12-May-2008 09:05
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Lurch: Got a reply

"International speed issues

Some Orcon broadband customers are currently experiencing slower than normal speed when accessing content from international servers. Our engineers are working to resolve this, and expect to have it fixed by the end of this week."


Hmmm its a pity Orcon dont date their 'status updates' such as this so we can guess which week it will be fixed by the end of.  That message has been there for quite a few days now....Frown

116 posts

Master Geek


  # 130749 14-May-2008 00:56
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freitasm: How do you know it is not a problem on the server?


I've been noticing some weird behaviour with Orcon too; Neowin and Arstechnica was either really slow or just simply not responded (using the expensive Vodafone internet from my mobile loaded the pages no problem). Its working now, but its kind of annoying.

248 posts

Master Geek

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  # 130872 14-May-2008 14:07
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Hi guys,

(I have posted this in other threads, just want to make sure everyone is aware of this)

We did have some issues with international traffic routing last week. These have since been resolved.

If you are still experiencing problems then we would really like your help to figure out what is going wrong, as our network diagnostics are not showing any problems.

Here are the things we need to know if you are having a problem:
  • Is it to an International site only or all sites? (if it’s all sites it’s likely to be a line fault issue)
  • Is it when you are surfing the web or when playing games?
  • If gaming, what game are you playing?
  • What is the ip address of the server you are experiencing slow speeds to?
  • What ports are you running it on?
  • It would also be great if you could run a traceroute to the affected site and send us the results.
If you can send the answers to these questions to support at orcon.net.nz we would be very grateful.


 
 
 
 


116 posts

Master Geek


  # 130955 14-May-2008 19:00
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duncanblair: Hi guys,

(I have posted this in other threads, just want to make sure everyone is aware of this)

We did have some issues with international traffic routing last week. These have since been resolved.

If you are still experiencing problems then we would really like your help to figure out what is going wrong, as our network diagnostics are not showing any problems.

Here are the things we need to know if you are having a problem:
  • Is it to an International site only or all sites? (if it’s all sites it’s likely to be a line fault issue)
  • Is it when you are surfing the web or when playing games?
  • If gaming, what game are you playing?
  • What is the ip address of the server you are experiencing slow speeds to?
  • What ports are you running it on?
  • It would also be great if you could run a traceroute to the affected site and send us the results.
If you can send the answers to these questions to support at orcon.net.nz we would be very grateful.



Kinda off topic - do you realise that Orcon is not listed in the Christchurch phone directory? I remember contacting you guys and even you guys didn't know that. I think that is something that is really letting you down - when you aren't even listed in the phone book.



1054 posts

Uber Geek


  # 131148 16-May-2008 00:55
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duncanblair: Hi guys,

(I have posted this in other threads, just want to make sure everyone is aware of this)

We did have some issues with international traffic routing last week. These have since been resolved.



  • Is it to an International site only or all sites? (if it’s all sites it’s likely to be a line fault issue)

  • International websites / WoW (any international gaming)

  • Is it when you are surfing the web or when playing games?

  • Surfing and playing games as per above

  • If gaming, what game are you playing?

  • World of Warcraft - Peak times 7pm to midnight even notice this during the morning 6:30am - 8:30am. In WoW large latency spikes then it'll drop back to green then spikes again. During the peak time it will disconnect constantly from the server. I can however connect using a tunnel which brings down the latency enough to login which goes on to another issue but wont bother with that now.

  • What is the ip address of the server you are experiencing slow speeds to?

  • Any WoW server, actually 99% of international websites. Will find out the IP when I get home.

  • What ports are you running it on?

  • Good question, standard WoW port, will check. But then it's not just WoW being affected and when it's off peak works fine.

  • It would also be great if you could run a traceroute to the affected site and send us the results.

  • Will run a tracert next time I get the issue.


    13 posts

    Geek


      # 132397 21-May-2008 20:11
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    i've been getting awful speed too (www.fileforum.com), less than 0.5 KB/s. Friends are experiencing it as well.

    Email'd them in March 2008, and below is all I heard from orcon.
    "Thank you for emailing our support team. Your Ticket has been received and a member of our staff will review it and reply accordingly. Please note if you wish to respond to this notification, your email's position in our system will be reset. This will add a delay in us getting back to you."

    I didn't wanna add any delay so haven't been sending any emails since. Thought being a big company should take good reponsibilities. I guess your staff members just ignoring your 4 yr customer :/

    This is just pissing us off when we r not getting what we pay


    Zeroshock plan: i reached over 20gb and orcon seems to follow this up. Forcing me to move to a new plan.
    Billing: same stuff, orcon follows this up and i pay.
    WOA ORCON SEEMS TO TAKE ACTION EH!

    Now i'm getting crappy speed, i follow this up and hope to get it fixed.
    : ahhh here we go again. just another dude moaning about his line speed. ignored


    116 posts

    Master Geek


      # 132410 21-May-2008 21:15
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    wjbong: i've been getting awful speed too (www.fileforum.com), less than 0.5 KB/s. Friends are experiencing it as well.

    Email'd them in March 2008, and below is all I heard from orcon.

    "Thank you for emailing our support team. Your Ticket has been received and a member of our staff will review it and reply accordingly. Please note if you wish to respond to this notification, your email's position in our system will be reset. This will add a delay in us getting back to you."

    I didn't wanna add any delay so haven't been sending any emails since. Thought being a big company should take good reponsibilities. I guess your staff members just ignoring your 4 yr customer :/

    This is just pissing us off when we r not getting what we pay

    Zeroshock plan: i reached over 20gb and orcon seems to follow this up. Forcing me to move to a new plan.

    Billing: same stuff, orcon follows this up and i pay.

    WOA ORCON SEEMS TO TAKE ACTION EH!

    Now i'm getting crappy speed, i follow this up and hope to get it fixed.

    : ahhh here we go again. just another dude moaning about his line speed. ignored


    Well, for me, I'm going to be leaving Orcon at the end of this year, and would never recommend this company to anyone. Always quick to jump up and down on the backs of those with a zero shock account but when it comes to actually maintaining a decent level of quality to their service - its unheard of. I too had to move off the Zeroshock plan - hey, thats cool, I'll move to a different plan. The issue I have is how slowly they are to react to when they infrastructure is going to hell in a handbasket.

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