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  Reply # 136008 6-Jun-2008 15:40
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redkea: Hi all,
On the brightside, lets just be thankful we haven't been Xtra customers for the last four years!


Amen to that..




Regards,

Old3eyes


160 posts

Master Geek


Reply # 136009 6-Jun-2008 15:43
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Just as an aside, Vodafone launched their new broadband network - I wonder if Mark Rushworth has been reading this thread...?

Here is a direct quote:

Marketing head Mark Rushworth explained that the network would not be hobbled, and that customers could expect the best possible performance for available.

"All of the plans on the Red Network are unrestricted on upload and download," he said.

Line speed would be the maximum possible,"only choked by their distance from the exchange."

Should the network growth outstrip projected capacity, Rushworth said it was a simple case of adding more high speed gear.

"If we run out of high speed capacity, we'll have some more high speed equipment there the next day," he said.


 
 
 
 


BDFL - Memuneh
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Reply # 136010 6-Jun-2008 15:46
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trakman:

Marketing head Mark Rushworth explained that the network would not be hobbled, and that customers could expect the best possible performance for available.


"All of the plans on the Red Network are unrestricted on upload and download," he said.

Line speed would be the maximum possible,"only choked by their distance from the exchange."

Should the network growth outstrip projected capacity, Rushworth said it was a simple case of adding more high speed gear.


"If we run out of high speed capacity, we'll have some more high speed equipment there the next day," he said.



I doubt additional hardware can be ordered and deployed in one day. This was explainged in the XNET forum - there is planning, purchase, delivery, testing, switching to new hardware. Mark Rushworth is Head of Marketing, not the CTO.







150 posts

Master Geek
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  Reply # 136011 6-Jun-2008 15:48
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"If we run out of high speed capacity, we'll have some more high speed equipment there the next day," he said.


Sounds like an unachievable empty promise to me.  Did he used to be a politician?


EDIT:
Mark Rushworth is Head of Marketing, not the CTO.


Ahh...

BDFL - Memuneh
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  Reply # 136015 6-Jun-2008 15:54
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redkea: On the brightside, lets just be thankful we haven't been Xtra customers for the last four years!


Why? Just because it is Telecom?

AFAIK Telecom/Xtra published an apology for Xtra Go Large and offered a refund. Then it did offer a refund for the Bubble.

I didn't see or read about other ISPs (Woosh comes to mind) offering anything - not even an explanation - to users affected by their problems.




39 posts

Geek


  Reply # 136064 6-Jun-2008 20:26
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Hi Thomas

Home from work and doing some testing, have further issues arisen from the deployment last night?  Speedtest.net tests aren't looking very good here. (nor after a modem restart)

NY)

SpeedTest)

San Fran

 Sydney
 
It appears to be having issues before getting out of the Country

tracert http://www.google.com/

Tracing route to http://www.l.google.com/ [74.125.19.147]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2   115 ms    63 ms     *     60.234.8.18
  3    49 ms    47 ms    48 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    41 ms    42 ms    42 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
  5    49 ms    48 ms    51 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   210 ms   215 ms   209 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   214 ms   216 ms   217 ms  74.125.49.97
  8   205 ms   206 ms   236 ms  216.239.46.194
  9   195 ms   181 ms   183 ms  209.85.251.94
 10   218 ms   220 ms   221 ms  http://www.google.com/ [74.125.19.147]

Trace complete.

tracert http://www.google.com/

Tracing route to http://www.l.google.com/ [74.125.19.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2    50 ms    52 ms    51 ms  60.234.8.18
  3     *        *       42 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    44 ms    42 ms    42 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
  5    74 ms    43 ms    74 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   434 ms   210 ms   203 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   208 ms   203 ms   203 ms  74.125.49.97
  8   208 ms   205 ms   206 ms  216.239.46.194
  9   175 ms   185 ms   173 ms  209.85.251.94
 10   211 ms   204 ms   206 ms  http://www.google.com/ [74.125.19.147]

Trace complete.

tracert http://www.google.com/

Tracing route to http://www.l.google.com/ [74.125.19.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2    58 ms    51 ms    53 ms  60.234.8.18
  3     *       47 ms    50 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    42 ms    45 ms    43 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69]
  5    45 ms    42 ms    40 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   208 ms   207 ms   204 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  7   248 ms   205 ms   210 ms  74.125.49.97
  8   205 ms   204 ms   206 ms  216.239.46.194
  9   177 ms   180 ms   186 ms  209.85.251.94
 10   260 ms   255 ms   212 ms  http://www.google.com/ [74.125.19.147]

Trace complete.


tracert http://www.yahoo.com/

Tracing route to http://www.yahoo-ht3.akadns.net/ [209.131.36.158]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RTA1025W.home [192.168.1.1]
  2    45 ms    42 ms    44 ms  60.234.8.18
  3     *       45 ms    45 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]
  4    45 ms    42 ms    43 ms  ge-2-2-0.gw4.akl1.asianetcom.net [203.192.166.69
]
  5    42 ms    41 ms    42 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]
  6   203 ms   203 ms   201 ms  po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
  7   227 ms   226 ms   227 ms  PAT2.SJC.yahoo.com [206.223.116.16]
  8   205 ms   237 ms   200 ms  ae0-p171.msr2.sp1.yahoo.com [216.115.107.83]
  9   222 ms   225 ms   200 ms  te-8-1.bas-a1.sp1.yahoo.com [209.131.32.17]
 10   238 ms   235 ms   238 ms  http://www.yahoo.com/ [209.131.36.158]

Trace complete.


4 posts

Wannabe Geek


  Reply # 136072 6-Jun-2008 20:49
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well its 8:30pm and ive been kicked from the AoC server 3 times in 15 mins from latency spikes. Considering its a USA west coast server this would not appear to be their fault (in view of the time over there at present). I never used to have this problem with any other game/USA server, and other ppl from the game arent having the DC that im having in AoC (hence not server side). Anyone else finding lag spikes still prevailing?
(nb. I haven't been having any DC earlier in the day from AoC either, so nothing wrong with my hardware/software)

482 posts

Ultimate Geek
+1 received by user: 7


  Reply # 136073 6-Jun-2008 20:54

Yea same here, speeds haven't really increased Cry

The only thing that by the looks of it has changed is your "layer 7" thingy, the thing that prioritizes the traffic.

As torrents used to go at 2-5 KB/s if i was lucky at this time, but now they go at 30-50KB/s, maybe thats just because there is more "bandwidth..?"
But anyway I don't use torrents much so that doesn't really worry me, it's the normal downloads that do.

Back 6 weeks ago I could download a file at max speed, regardless of the time of day, but now I just done a 500MB update on my MacBook Pro and it downloaded at about 100-200KB/s it never settled at a speed, it kept jumping all over the place from 20KB/s to 100, 50, 200, 25, 150 and so on, it looks like the speed picks up then drops then picks up and drops again and again.

Ill upload a little video of what was happening.

Oh and I downloaded these files again: 

and good news there, they all download at about 200KB/s (not at my max, but faster then yesterday!)









Traceroute has started ...

 

traceroute to www.yahoo-ht3.akadns.net (209.131.36.158), 64 hops max, 40 byte packets

 1  10.10.1.1 (10.10.1.1)  3.987 ms  5.340 ms  1.780 ms

 2  60.234.8.18 (60.234.8.18)  33.491 ms  28.862 ms  28.611 ms

 3  * * *

 4  ge-2-2-0.gw4.akl1.asianetcom.net (203.192.166.69)  27.288 ms  32.806 ms  29.174 ms

 5  gi9-3.gw1.akl1.asianetcom.net (202.147.55.209)  27.583 ms  34.556 ms  31.659 ms

 6  po0-0.gw1.sjc1.asianetcom.net (202.147.50.129)  218.413 ms  217.096 ms  216.523 ms

 7  PAT2.SJC.yahoo.com (206.223.116.16)  208.406 ms  223.795 ms  209.233 ms

 8  ae0-p161.msr1.sp1.yahoo.com (216.115.107.59)  185.509 ms ae0-p171.msr2.sp1.yahoo.com (216.115.107.83)  224.541 ms ae1-p171.msr2.sp1.yahoo.com (216.115.107.87)  217.494 ms

 9  te-8-1.bas-a2.sp1.yahoo.com (209.131.32.19)  208.788 ms te-9-1.bas-a1.sp1.yahoo.com (209.131.32.23)  209.297 ms te-8-1.bas-a1.sp1.yahoo.com (209.131.32.17)  219.407 ms

10  * * *

11  * * *

 

 

Traceroute has started ...

 

traceroute: Warning: www.google.com has multiple addresses; using 208.67.219.230

traceroute to google.navigation.opendns.com (208.67.219.230), 64 hops max, 40 byte packets

 1  10.10.1.1 (10.10.1.1)  2.181 ms  4.159 ms  3.193 ms

 2  60.234.8.18 (60.234.8.18)  35.882 ms  30.995 ms  28.070 ms

 3  ge-0-3-0-200.cr1.nct.orcon.net.nz (60.234.9.1)  33.180 ms *  27.407 ms

 4  ge-2-2-0.gw4.akl1.asianetcom.net (203.192.166.69)  28.722 ms  26.372 ms  28.954 ms

 5  gi9-3.gw1.akl1.asianetcom.net (202.147.55.209)  29.213 ms  29.524 ms  28.991 ms

 6  po2-0.gw1.lax1.asianetcom.net (202.147.61.189)  160.452 ms  156.097 ms  155.621 ms

 7  po0-1-0.gw3.lax1.asianetcom.net (202.147.61.202)  154.025 ms  151.986 ms  155.372 ms

 8  gi1-20.mpd01.lax05.atlas.cogentco.com (154.54.13.53)  153.669 ms  155.527 ms  154.542 ms

 9  vl3493.mpd01.lax01.atlas.cogentco.com (154.54.6.229)  152.983 ms vl3491.ccr02.lax01.atlas.cogentco.com (154.54.3.141)  152.863 ms vl3492.mpd01.lax01.atlas.cogentco.com (154.54.3.9)  154.662 ms

10  te4-1.mpd01.sjc01.atlas.cogentco.com (154.54.6.30)  186.681 ms te4-1.ccr02.sjc01.atlas.cogentco.com (154.54.5.69)  166.712 ms te4-1.mpd01.sjc01.atlas.cogentco.com (154.54.6.30)  190.365 ms

11  * * te2-1.mpd01.sfo01.atlas.cogentco.com (154.54.1.25)  189.423 ms

12  * * *

13  38.104.140.46 (38.104.140.46)  163.657 ms  164.443 ms  165.052 ms

14  * * *

15  * * *





0o0

46 posts

Geek


  Reply # 136079 6-Jun-2008 21:11
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Just ran a few speedtests, slightly more positive results here, albeit slightly later than Matt’s.

Although i would assume ~9pm is still in the vicinity of peak time.







tracert www.yahoo.com

 

Tracing route to www.yahoo-ht3.akadns.net [209.131.36.158]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  sx763.dummy.porta.siemens.net [192.168.1.1]

  2    22 ms    21 ms    22 ms  60.234.8.18

  3    27 ms    20 ms    19 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]

  4    21 ms    22 ms    20 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]

  5    21 ms    21 ms    21 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]

  6   183 ms   184 ms   182 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]

  7   151 ms   151 ms   154 ms  PAT2.SJC.yahoo.com [206.223.116.16]

  8   183 ms   174 ms   173 ms  ae0-p171.msr2.sp1.yahoo.com [216.115.107.83]

  9   183 ms   184 ms   182 ms  te-9-1.bas-a1.sp1.yahoo.com [209.131.32.23]

 10   151 ms   152 ms   150 ms  f1.www.vip.sp1.yahoo.com [209.131.36.158]

 

Trace complete.

----------------------------------------------------------------------------------------------

tracert www.google.com

 

Tracing route to www.l.google.com [74.125.19.99]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  sx763.dummy.porta.siemens.net [192.168.1.1]

  2    25 ms    22 ms    22 ms  60.234.8.18

  3    20 ms    21 ms    21 ms  ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1]

  4    21 ms    21 ms    20 ms  ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69]

  5    21 ms    22 ms    21 ms  gi9-3.gw1.akl1.asianetcom.net [202.147.55.209]

  6   183 ms   182 ms   182 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]

  7   183 ms   183 ms   181 ms  74.125.49.97

  8   175 ms   175 ms   175 ms  216.239.46.194

  9   150 ms   161 ms   162 ms  209.85.251.94

 10   174 ms   173 ms   174 ms  cf-in-f99.google.com [74.125.19.99]

 

Trace complete.









39 posts

Geek


  Reply # 136083 6-Jun-2008 21:34
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9:25pm here in Dunedin and I'm getting around 10 KB /sec on all of your geekbomb test files.

Earlier Speedtests have moved up slightly to around 300kb/s,  still not looking great. 

Installed XP SP3 yesterday, so double checked on my iBook and the speedtests came back all about the same.

Here's Melbourne at 9:30pm -

482 posts

Ultimate Geek
+1 received by user: 7


  Reply # 136094 6-Jun-2008 22:29

Here is the link i said id post (video): Will work with Quicktime or VLC.

It shows how slow my update was downloading.

153 posts

Master Geek


  Reply # 136107 6-Jun-2008 23:10
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Thats strange, Using Speedtest.net I'm getting a download figure but it wont test an upload???

31 posts

Geek


  Reply # 136112 7-Jun-2008 00:09
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Doesn't seem "fixed" to me.



Sure it's 300kbps better than last night, but its still obviously nowhere near what it was last month:


freitasm:
This one came one minute after Thomas posted an update with the message "new bandwidth being commisioned now":


I'm losing faith in this company by the second.


Wow... The work finished at 3am, but as early as 10pm the previous night people were complaining already.

It is not simple like "flick a switch and all is done". Things take time.

Very disappointing of you geeks who have shown this behaviour. Give the guys some credit, they are working hard to make sure things work.


I clicked reply before I saw Thomas' message, but even so, as far as I am concerned the problem has not been fixed - it's now been over 24 hours later. Should I be more patient? This whole thing is the reason I've been losing faith by the second. As others have said, MSN, Ventrilo and games have been unusable for over a month now (I've had constant MSN disconnects every 5-10 mins during peak hours for the last 2-3 months).

Call me a whiner, call me impatient, say my connection is "good" enough, but as far as I am concerned it's not and I won't be happy until it is. Slingshot summed it up nicely "FLICK your ISP". I'm definetely looking at moving over to Slingshot, TelstraClear or XNet at this stage. Harsh as it may sound, and maybe its just me, but I don't think everything turns to custard (and by custard, I mean 25% of the speeds I used to get and now expect) and flounders about at this level of service for several weeks with other ISPs. I remember many people complaining about XNet's international speed issues around the same time as Orcon's problems arose, however most of their issues seem to have been fixed weeks ago?

My line stats:
Bandwidth (Up/Down) [kbps/kbps]: 160 / 8.128
Output Power (Up/Down) [dBm]: 2,0 / 11,0
Line Attenuation (Up/Down) [dB]: 3,0 / 4,0
SN Margin (Up/Down) [dB]: 24,0 / 13,0

There's nothing wrong with those (and they've stayed the same since I've been in this house for several years now)

31 posts

Geek


  Reply # 136136 7-Jun-2008 08:24
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This speedtest confirms what I already knew:


Orcon is more than capable of supplying these speeds, they just can't do it during peak time. They claim to have upgraded the bandwidth, but I'm only seeing another 300kbps. Where is the other 3000? Is a further upgrade planned? Should I even bother waiting for it? Could be my exchange, but I doubt it as the speedtest last month in the above post was taken at approximately the same time in the evening shows a good 3000kbps.

482 posts

Ultimate Geek
+1 received by user: 7


  Reply # 136153 7-Jun-2008 09:29

Even my NZ speed is faster off peak then it was on peak, I thought they would be able to handle NZ traffic... maybe not :(

But my International speed still isn't as fast as my NZ speed is (off peak)


Looking forward to see what Orcon has planned for us.


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