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8 posts

Wannabe Geek


  # 145280 9-Jul-2008 10:13
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Ha, people complaining about customer service and what-not, and call backs, etc...

I've been trying to get an automated credit card billing issue sorted for over TWO YEARS.

I even had to get my bank involved to see any progress at all.

I was never called back when I was told I would be, and always had to do the chasing, and never got any results.

It was only after my bank got involved that I started to see any progress what so ever.

In the end, it seems nothing has helped, and that as long as they get my money they don't care, as the problem exists with the way BNZ does the charging and holding, and no one in the accounts team at Orcon seems to care or want to talk to the BNZ and get it sorted.

(Background - what happens is, the payment is charged against my card from Orcon, but two requests for the same payment amount are charged against my credit card, one with an authorisation code, another without, approximately two minutes apart - so effectively double charging.  The charge with the authorisation code against it is accepted, the other one without the auth code, drops off after 7 working days (ie is never accepted).  As you could imagine, on a low limit credit card, this is a PITA as I basically can't use the card for a week)

522 posts

Ultimate Geek


  # 145706 9-Jul-2008 20:35

Credit where credit is due.

In peak time which is usually a crawl I am getting fantastic performance.

 
 
 
 


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Uber Geek

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  # 146332 10-Jul-2008 19:45
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Well desite getting totally crap speeds on adsl+ for the last 9 weeks running, today my LLU Upgrade completed, done completely online, modem within 2 days, completed in less than a week, only a few minor technical issues, no deal breakers and best of all I am getting 10Mbit from the US right now on usenet. I do note however it seems my connection is locked and I cannot exeed 1019Kb at all. It sits pegged there on local sites. Is this intentional?

How do I do a 0197 to block caller ID for a single call now?

150 posts

Master Geek


  # 146577 11-Jul-2008 08:41
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networkn: How do I do a 0197 to block caller ID for a single call now?


Rather, just stop the heavy breathing anonymous calls to your wife's/gf's sister.

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Uber Geek

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  # 146595 11-Jul-2008 09:14
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Or to your momma

415 posts

Ultimate Geek


  # 146613 11-Jul-2008 10:12
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Now I know who that was on the other end of the phone...prank callingTongue out




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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150 posts

Master Geek


  # 147962 15-Jul-2008 00:57
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This thread has gone silent, everyone's issues must be fixed? Hail!
I know mine are, my connection is freakin' awesome now.

 
 
 
 


18 posts

Geek


  # 147963 15-Jul-2008 01:13
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no mine is still average

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  # 148108 15-Jul-2008 15:01
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Hi,

Well my new platinum + plan was working pretty well till Saturday PM, when my auth failed and dropped me of the internet.
It took till Monday night to get it back up and running, and whilst it wasn't perfectly dealt with by Orcon, I was pretty happy that the initial diagnosis of needing an engineer onsite to fix it and that taking till thursday didn't end up being true.

I did learn however that all issues like that get passed to Development in Australia who only work 5 days a week at present which was a little disturbing, and that (and I guess rightly so) voice calls get priority over Internet lines.

Thanks to Duncan for his assistance with getting it resolved (reasonably) promptly.

I can pretty consistently download at over 1MBit a second from the US. So long as my Internet stays up, I'll be very happy with my $120 a month spend!

I do think however that Orcon need to have an engineer available in Australia to deal with Internet down issues over the weekends. I wouldn't expect them to deal with less serious matters, but for me, Internet down is a major problem. I'd have considered paying a nominal fee to have had someone resolve it quicker. This isn't a complaint at Orcon, but perhaps a way for them to provide a higher level of service!

38 posts

Geek


  # 148220 15-Jul-2008 18:18
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Orcon Platinum+
1.3km from Glenfield exchange

To Los Angelese


To Auckland


To Wellington

258 posts

Ultimate Geek


  # 148225 15-Jul-2008 18:34
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Mine is still bad! I'm searching other ISP's now. I just hooked up my cousin with another ISP. My mother is next...then my two brothers and myself....friends to follow. Just no good for gaming...so we are looking for a less busy I.S.P with more bandwidth per customer.

258 posts

Ultimate Geek


  # 148271 15-Jul-2008 20:11
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THIS IS WHY !!!!!!!


217 posts

Master Geek


  # 148694 16-Jul-2008 23:25
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Just an update on my speeds. With Orcon I was achieving speeds of sub dialup. I moved over to Xnet, but with being away last week, haven't run any tests. National speed to Auckland now returns 4081kb/s as opposed to around 1500-1600 with Orcon. International speed is now 720kb/s, more than a ten fold increase on Orcon. Hardly a result of exchange congestion as Orcon suggested.


 

415 posts

Ultimate Geek


  # 148740 17-Jul-2008 08:16
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For the first time since their International Provisioning Upgrade...our Latency was in the red with WOW.

I have absolutely no idea what Orcon is doing and why they are the only ones greatly affected by this issue.

Still not heard back from the 5 executives either about my refund.  Very very disappointing.

If we get red latency over the next 4 days - inlcluding the weekend and if I don't have a reponse from a secondary email I'm sending off today - we might leave too.





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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  # 148756 17-Jul-2008 09:17
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KiwiPearl, don't feel bad, I moved to LLU, had a working connection for 2.5 days and a completely not working connection from saturday > Thursday except for 5-10 minutes here and there and still no signs of improvement, the stuff has gone to development Monday and not once response yet, my home line phone calls frequently get disconnected, and emails to chase up with exec's appear to be being ignored. I have had a GUTSFULL! 2nd tier support don't even get an eta for when stuff might be responded to by development, they just sit and wait like stunned mullets. I asked for a tech to come onsite and they told me wed/thursday and I freaked out, but apparently I'll likely have to wait till after the weekend.

If I were you, I'd move elsewhere before you lose your connection altogether. Orcon are seriously on my SH*T list right now. I went against my better judgement and stayed with Orcon mostly because of Duncan, and they certainly got me hooked up quickly and efficiently, but man, when you want something from them, seems like you can suck eggs.

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